4 Seasons at Beech Mountain

2.5 star property
Mountain aparthotel with restaurant, near Beech Mountain Resort
your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for 4 Seasons at Beech Mountain

Lobby
Full-sized fridge, microwave, stovetop, dishwasher
Exterior
Lobby
Exterior

Reviews

7.8 out of 10

Good

Popular amenities

  • Bar
  • Laundry facilities
  • Lounge area
  • Kitchenette
  • Refrigerator
  • Gym

Main amenities (12)

  • 35 apartments
  • Daily housekeeping
  • Restaurants and bar/lounge
  • Ski passes
  • Fitness centre
  • Coffee/tea in a common area
  • Arcade/games room
  • Computer station
  • Reception fireplace
  • Self-serve laundry
  • Picnic area
  • Barbecue grills

Feel at home (6)

  • Playground on-site
  • Kitchenette
  • Separate sitting area
  • Cable/satellite TV service
  • Daily housekeeping
  • Laundry facilities
The price is AU$323
includes taxes & fees
7 Jan - 8 Jan

Room options

Available filters for rooms
Showing 35 of 35 rooms

Standard Studio, Multiple Beds, Kitchenette

Highlights

Separate sitting area
Heating
Kitchenette
Full-sized fridge/freezer
Dishwasher
TV
Ceiling fan
Shower/bath combination
  • 33 sq m
  • Studio
  • 1 bathroom
  • Sleeps 4
  • 1 Queen Murphy Bed and 1 Double Sofa Bed

Standard Studio, Multiple Beds, Kitchenette

Highlights

Separate sitting area
Heating
Kitchenette
Full-sized fridge/freezer
Dishwasher
TV
Ceiling fan
Shower/bath combination
  • Studio
  • 1 bathroom
  • Sleeps 4
  • 1 Queen Murphy Bed and 1 Double Sofa Bed

Deluxe Suite, 1 Bedroom, Kitchenette

Highlights

Balcony
Separate sitting area
Heating
Kitchenette
Full-sized fridge/freezer
Dishwasher
TV
Ceiling fan
  • 60 sq m
  • 1 bedroom
  • 2 bathrooms
  • Sleeps 6
  • 2 Double Beds and 1 Queen Sofa Bed

Standard Studio, Multiple Beds, Kitchenette

Highlights

Separate sitting area
Heating
Kitchenette
Full-sized fridge/freezer
Dishwasher
TV
Ceiling fan
Shower/bath combination
  • Studio
  • 1 bathroom
  • Sleeps 4
  • 1 Queen Murphy Bed and 1 Double Sofa Bed

Standard Suite, 1 Bedroom, Kitchenette

Highlights

Separate sitting area
Heating
Kitchenette
Full-sized fridge/freezer
Dishwasher
TV
Ceiling fan
Separate bedroom
  • 65 sq m
  • 1 bedroom
  • 2 bathrooms
  • Sleeps 6
  • 2 Queen Beds and 1 Queen Sofa Bed

Deluxe Suite, 1 Bedroom, 2 Bathrooms

Highlights

Separate sitting area
Heating
Kitchenette
Full-sized fridge/freezer
Dishwasher
TV
Ceiling fan
Separate bedroom
  • 65 sq m
  • 1 bedroom
  • 2 bathrooms
  • Mountain view
  • Sleeps 6
  • 2 Queen Beds and 1 Queen Sofa Bed

Standard Studio, Multiple Beds, Kitchenette

Highlights

Separate sitting area
Heating
Kitchenette
Full-sized fridge/freezer
Dishwasher
TV
Ceiling fan
Shower/bath combination
  • Studio
  • 1 bathroom
  • Sleeps 4
  • 1 Queen Murphy Bed and 1 Double Sofa Bed

Deluxe Suite, 1 Bedroom, Ensuite

Highlights

Separate sitting area
Heating
Kitchenette
Full-sized fridge/freezer
Dishwasher
TV
Ceiling fan
Separate bedroom
  • 65 sq m
  • 1 bedroom
  • 2 bathrooms
  • Sleeps 6
  • 2 Queen Beds and 1 Queen Sofa Bed

Deluxe Suite, 1 Bedroom, Kitchenette

Highlights

Separate sitting area
Heating
Kitchenette
Full-sized fridge/freezer
Dishwasher
TV
Ceiling fan
Separate bedroom
  • 65 sq m
  • 1 bedroom
  • 2 bathrooms
  • Sleeps 6
  • 2 Queen Beds and 1 Queen Sofa Bed

Standard Studio, Multiple Beds, Kitchenette

Highlights

Separate sitting area
Heating
Kitchenette
Full-sized fridge/freezer
Dishwasher
TV
Ceiling fan
Shower/bath combination
  • Studio
  • 1 bathroom
  • Sleeps 4
  • 1 Queen Murphy Bed and 1 Double Sofa Bed

Standard Studio, Multiple Beds, Kitchenette

Highlights

Separate sitting area
Heating
Kitchenette
Full-sized fridge/freezer
Dishwasher
TV
Ceiling fan
Shower/bath combination
  • 33 sq m
  • Studio
  • 1 bathroom
  • Sleeps 4
  • 1 Queen Murphy Bed and 1 Double Sofa Bed

Deluxe Suite, 1 Bedroom, Kitchenette

Highlights

Separate sitting area
Heating
Kitchenette
Full-sized fridge/freezer
Dishwasher
TV
Ceiling fan
Separate bedroom
  • 65 sq m
  • 1 bedroom
  • 2 bathrooms
  • Sleeps 6
  • 2 Queen Beds and 1 Queen Sofa Bed

Standard Studio, Multiple Beds, Ensuite

Highlights

Separate sitting area
Heating
Kitchenette
Full-sized fridge/freezer
Dishwasher
TV
Ceiling fan
Shower/bath combination
  • Studio
  • 1 bathroom
  • Sleeps 4
  • 1 Queen Murphy Bed and 1 Double Sofa Bed

Deluxe Suite, 1 Bedroom, 2 Bathrooms

Highlights

Separate sitting area
Heating
Kitchenette
Full-sized fridge/freezer
Dishwasher
TV
Ceiling fan
Separate bedroom
  • 65 sq m
  • 1 bedroom
  • 2 bathrooms
  • Sleeps 6
  • 2 Queen Beds and 1 Queen Sofa Bed

Standard Suite, 1 Bedroom, Kitchenette

Highlights

Balcony
Separate sitting area
Heating
Kitchenette
Full-sized fridge/freezer
Dishwasher
TV
Ceiling fan
  • 65 sq m
  • 1 bedroom
  • 2 bathrooms
  • Sleeps 6
  • 2 Queen Beds and 1 Queen Sofa Bed

Standard Studio, Multiple Beds, Kitchenette

Highlights

Separate sitting area
Heating
Kitchenette
Full-sized fridge/freezer
Dishwasher
TV
Ceiling fan
Shower/bath combination
  • Studio
  • 1 bathroom
  • Sleeps 4
  • 1 Queen Murphy Bed and 1 Double Sofa Bed

Standard Studio, Multiple Beds, Refrigerator & Microwave

Highlights

Separate sitting area
Heating
Kitchenette
Full-sized fridge/freezer
Dishwasher
TV
Ceiling fan
Shower/bath combination
  • 33 sq m
  • Studio
  • 1 bathroom
  • Sleeps 4
  • 1 Queen Murphy Bed and 1 Double Sofa Bed

Standard Studio, Multiple Beds, Kitchenette

Highlights

Separate sitting area
Heating
Kitchenette
Full-sized fridge/freezer
Dishwasher
TV
Ceiling fan
Shower/bath combination
  • Studio
  • 1 bathroom
  • Sleeps 4
  • 1 Queen Murphy Bed and 1 Double Sofa Bed

Standard Studio, Multiple Beds, Kitchenette

Highlights

Separate sitting area
Heating
Kitchenette
Full-sized fridge/freezer
Dishwasher
TV
Ceiling fan
Shower/bath combination
  • Studio
  • 1 bathroom
  • Sleeps 4
  • 1 Queen Murphy Bed and 1 Double Sofa Bed

Standard Studio, Multiple Beds, Kitchenette

Highlights

Separate sitting area
Heating
Kitchenette
Full-sized fridge/freezer
Dishwasher
TV
Ceiling fan
Shower/bath combination
  • Studio
  • 1 bathroom
  • Sleeps 4
  • 1 Queen Murphy Bed and 1 Double Sofa Bed

Standard Suite, 1 Bedroom, Kitchenette

Highlights

Separate sitting area
Heating
Kitchenette
Full-sized fridge/freezer
Dishwasher
TV
Ceiling fan
Separate bedroom
  • 65 sq m
  • 1 bedroom
  • 2 bathrooms
  • Sleeps 6
  • 2 Queen Beds and 1 Queen Sofa Bed

Standard Studio, Multiple Beds, Private Bathroom

Highlights

Separate sitting area
Heating
Kitchenette
Full-sized fridge/freezer
Dishwasher
TV
Ceiling fan
Shower/bath combination
  • Studio
  • 1 bathroom
  • Sleeps 4
  • 1 Queen Murphy Bed and 1 Double Sofa Bed

Standard Studio, Multiple Beds, Kitchenette

Highlights

Separate sitting area
Heating
Kitchenette
Full-sized fridge/freezer
Dishwasher
TV
Ceiling fan
Shower/bath combination
  • Studio
  • 1 bathroom
  • Sleeps 4
  • 1 Queen Murphy Bed and 1 Double Sofa Bed

Deluxe Suite, 1 Bedroom, Kitchenette

Highlights

Separate sitting area
Heating
Kitchenette
Full-sized fridge/freezer
Dishwasher
TV
Ceiling fan
Separate bedroom
  • 65 sq m
  • 1 bedroom
  • 2 bathrooms
  • Sleeps 6
  • 2 Queen Beds and 1 Queen Sofa Bed

Standard Studio, Multiple Beds, Kitchenette

Highlights

Separate sitting area
Heating
Kitchenette
Full-sized fridge/freezer
Dishwasher
TV
Ceiling fan
Shower/bath combination
  • Studio
  • 1 bathroom
  • Sleeps 4
  • 1 Queen Murphy Bed and 1 Double Sofa Bed

Standard Studio, Multiple Beds, Kitchenette

Highlights

Separate sitting area
Heating
Kitchenette
Full-sized fridge/freezer
Dishwasher
TV
Ceiling fan
Shower/bath combination
  • Studio
  • 1 bathroom
  • Sleeps 4
  • 1 Queen Murphy Bed and 1 Double Sofa Bed

Standard Studio, Multiple Beds, Bathtub

Highlights

Separate sitting area
Heating
Kitchenette
Full-sized fridge/freezer
Dishwasher
TV
Ceiling fan
Shower/bath combination
  • Studio
  • 1 bathroom
  • Sleeps 4
  • 1 Queen Murphy Bed and 1 Double Sofa Bed

Standard Studio, Multiple Beds, Ensuite

Highlights

Separate sitting area
Heating
Kitchenette
Full-sized fridge/freezer
Dishwasher
TV
Ceiling fan
Shower/bath combination
  • 33 sq m
  • Studio
  • 1 bathroom
  • Sleeps 4
  • 1 Queen Murphy Bed and 1 Double Sofa Bed

Standard Studio, Multiple Beds, Private Bathroom

Highlights

Separate sitting area
Heating
Kitchenette
Full-sized fridge/freezer
Dishwasher
TV
Ceiling fan
Shower/bath combination
  • Studio
  • 1 bathroom
  • Sleeps 4
  • 1 Queen Murphy Bed and 1 Double Sofa Bed

Standard Studio, Multiple Beds, Kitchenette

Highlights

Separate sitting area
Heating
Kitchenette
Full-sized fridge/freezer
Dishwasher
TV
Ceiling fan
Shower/bath combination
  • Studio
  • 1 bathroom
  • Sleeps 4
  • 1 Queen Murphy Bed and 1 Double Sofa Bed

Standard Studio, Multiple Beds, Private Bathroom

Highlights

Separate sitting area
Heating
Kitchenette
Full-sized fridge/freezer
Dishwasher
TV
Ceiling fan
Shower/bath combination
  • Studio
  • 1 bathroom
  • Sleeps 4
  • 1 Queen Murphy Bed and 1 Double Sofa Bed

Standard Suite, 1 Bedroom, Kitchenette

Highlights

Balcony
Separate sitting area
Heating
Kitchenette
Full-sized fridge/freezer
Dishwasher
TV
Ceiling fan
  • 65 sq m
  • 1 bedroom
  • 2 bathrooms
  • Sleeps 6
  • 2 Queen Beds and 1 Queen Sofa Bed

Standard Suite, 1 Bedroom, Kitchenette

Highlights

Balcony
Separate sitting area
Heating
Kitchenette
Full-sized fridge/freezer
Dishwasher
TV
Ceiling fan
  • 65 sq m
  • 1 bedroom
  • 2 bathrooms
  • Mountain view
  • Sleeps 6
  • 2 Queen Beds and 1 Queen Sofa Bed

Standard Suite, 1 Bedroom, Kitchenette

Highlights

Separate sitting area
Heating
Kitchenette
Full-sized fridge/freezer
Dishwasher
TV
Ceiling fan
Separate bedroom
  • 65 sq m
  • 1 bedroom
  • 2 bathrooms
  • Sleeps 6
  • 2 Queen Beds and 1 Queen Sofa Bed

Standard Studio, Multiple Beds, Private Bathroom

Highlights

Separate sitting area
Heating
Kitchenette
Full-sized fridge/freezer
Dishwasher
TV
Ceiling fan
Shower/bath combination
  • Studio
  • 1 bathroom
  • Sleeps 4
  • 1 Queen Murphy Bed and 1 Double Sofa Bed

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About the area

Map
608 Beech Mountain Pkwy, Banner Elk, NC, 28604

What's nearby

  • Beech Mountain Resort - 4 min drive
  • Land of Oz - 5 min drive
  • Lees-McRae College - 6 min drive
  • Sugar Mountain Resort - 16 min drive
  • Hawksnest Tubing Park - 27 min drive

Getting around

  • Tri-Cities, TN (TRI-Tri-Cities Regional) - 80 min drive

Restaurants

  • ‪Blind Elk Tap Room Banner Elk - ‬7 min drive
  • ‪Banner Elk Cafe - ‬7 min drive
  • ‪Beech Mountain Brewing Company - ‬4 min drive
  • ‪5506' Bar - ‬5 min drive
  • ‪Kettell Beerworks - ‬8 min drive

About this property

4 Seasons at Beech Mountain

4 Seasons at Beech Mountain puts you a short five-minute drive from Beech Mountain Resort. Guests can visit the fitness centre for a workout or grab a bite to eat at Mi Jalisco Mexican Grill, which serves Mexican cuisine and is open for lunch and dinner. Apartments feature kitchenettes and free WiFi. Fellow travellers say great things about the helpful staff.

Languages

English

At a glance

Arriving/Leaving

  • Check-in start time: 4:00 PM; check-in end time: anytime
  • Minimum check-in age – 18
  • Check-out time is 11 AM
  • Contactless check-out

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • The front desk is open daily from 8:00 AM - 7:00 PM
  • Front desk staffed during limited hours

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • No cots (infant beds)

Pets

  • Pets not allowed

Property amenities

Ski

  • Downhill skiing, snowboarding and snow tubing nearby
  • Ski passes

Internet

  • Free WiFi

Parking and transport

  • Free self-parking on site

Family friendly

  • Playground

Restaurants on site

  • Mi Jalisco Mexican Grill

Kitchenette

  • Fridge (full size)
  • Stovetop
  • Microwave
  • Dishwasher
  • Coffee/tea maker
  • Cookware/dishes/utensils

Dining

  • 1 restaurant
  • 1 bar
  • Coffee/tea in a common area

Bedrooms

  • Alarm clock
  • Bed sheets provided

Bathrooms

  • Combined shower/bath
  • Hairdryer
  • Towels provided

Living spaces

  • Sitting area

Entertainment

  • 32-inch TV with cable/satellite service
  • Pool or billiards table
  • Table football
  • Ping pong table
  • Air hockey
  • Games room
  • TV in a common area
  • Games

Outdoor areas

  • Barbecue
  • Picnic area

Laundry

  • Laundry facilities

Work spaces

  • Computer station

Comfort

  • Ceiling fan
  • Heating

Pets

  • No pets allowed

Suitability/Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lifts
  • Upper floors accessible by stairs only
  • Designated smoking areas

Services and conveniences

  • Daily housekeeping
  • Phone
  • Iron/ironing board (on request)
  • Fireplace in reception
  • Front desk (limited hours)
  • Free local calls

Location highlights

  • In the mountains
  • In a rural location

Things to do

  • Fitness centre
  • Sledging nearby
  • Mountain biking nearby
  • Bike rentals nearby
  • Ecotours nearby
  • Water tubing nearby
  • Kayaking nearby
  • Zip-lining nearby
  • Rafting nearby
  • Hiking/biking trails nearby

Safety features

  • Carbon monoxide detector installed (host has indicated that there is a carbon monoxide detector on the property)
  • Smoke detector installed (host has indicated that there is a smoke detector on the property)
  • Fire extinguisher
  • First aid kit

General

  • 35 rooms
  • 3 floors
  • 1 building

Special features

Dining

Mi Jalisco Mexican Grill – This restaurant specialises in Mexican cuisine and serves lunch and dinner.

Fees & policies

Refundable deposits

  • Breakage deposit: USD 100.00 per stay

Policies

This property does not have lifts.
Host has indicated that there is a carbon monoxide detector on the property.
Host has indicated that there is a smoke detector on the property.
Guests can rest easy knowing that there's a fire extinguisher and a first aid kit on-site.
This property accepts credit cards. Cash is not accepted.
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
This property is professionally cleaned.

Also known as

4 Seasons Beech Mountain
4 Seasons Beech Mountain Banner Elk
4 Seasons Beech Mountain Hotel
4 Seasons Beech Mountain Hotel Banner Elk
4 Seasons Beech Mountain Condo Banner Elk
4 Seasons Beech Mountain Condo
4 Seasons at Beech Mountain Aparthotel
4 Seasons at Beech Mountain Banner Elk
4 Seasons at Beech Mountain Aparthotel Banner Elk

Frequently asked questions

Does 4 Seasons at Beech Mountain offer free cancellation for a full refund?
Yes, 4 Seasons at Beech Mountain does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Are pets allowed at 4 Seasons at Beech Mountain?
Sorry, pets aren't allowed.
Is parking offered on site at 4 Seasons at Beech Mountain?
Yes, there's free self parking.
What are the check-in and check-out times at 4 Seasons at Beech Mountain?
Check-in start time: 4:00 PM; check-in end time: anytime. Check-out time is 11 AM. Contactless check-out is available.
What is there to do at 4 Seasons at Beech Mountain and nearby?
Have fun with nearby winter activities such as downhill skiing, snowboarding and sledging, and in warmer months, enjoy a round of golf at the nearby golf course. Additional recreation nearby includes cave exploring and ecotours. Enjoy amenities such as a fitness centre, an arcade and a picnic area.
Are there restaurants at or near 4 Seasons at Beech Mountain?
Yes, Mi Jalisco Mexican Grill offers Mexican cuisine.
Does 4 Seasons at Beech Mountain have a kitchen or kitchenette?
Yes, there is a kitchenette, which also includes a stovetop, a fridge and a dishwasher.

4 Seasons at Beech Mountain Reviews

Reviews

7.8

Good

8.2/10

Cleanliness

8.4/10

Staff & service

7.2/10

Amenities

7.0/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

6/10 Good

Amy, 2-night trip
Verified Expedia guest review

8/10 Very good

I really enjoyed my stay here. This was my first time coming out to North Carolina for the Land of Oz park and the convenience of this location can’t be beat. The rooms come with more than just a bed and a shower; there was a tiny living room area with a couch and coffee table and a kitchen with fridge, stove and cooking equipment. My only reservations were the bed pillows were a tad uncomfortable, the dishwasher didn’t entirely clean a couple of the dishes I used and I had some issues with the shower but from what I heard (and I might be misremembering now) it’s in the middle of a property owner transfer and will be undergoing a remodel soon. Hopefully they keep the layout of the rooms because I really enjoyed having a studio apartment for a hotel room. Not sure if I’ll make it back out there immediately next year as I came from California but when I do come back, if it’s open, I’ll definitely look into staying again.
Alex, 2-night trip
Verified Expedia guest review

4/10 Fair

No air conditioning..no one at the front desk to help with problems
Chris, 2-night family trip
Verified Expedia guest review

4/10 Fair

Warning not at all What is described the property was two-story with a curvy narrow staircase to the bedroom totally inappropriate not to have disclosed this for a 70 year-old woman who couldn’t walk upstairs couldn’t sleep downstairs because the couch was at least 50 years old and disgusting to even look at Carpet gross Front desk closed at 5 although write up said 10pm No ac. Did have nice towels
Carole, 1-night romance trip
Verified Expedia guest review

10/10 Exceptional

Hendricks, 5-night trip
Verified Hotels.com guest review

10/10 Exceptional

Wilson, 1-night trip
Verified Hotels.com guest review

2/10 Poor

Slow learners are we-
The overall condition of the property and room was substandard. The windows/door glass were smoked and locked off due to repairs-was obvious it had been like that for awhile based on the condition of the posted sign. Carpets needed cleaned and stretched and wires for TV's needed to be routed/covered. The beds were hard and mattresses appeared to be old. It was dark and wallpaper was peeling from the walls. The place needs a major remodel but it has needed that for years. We have stayed here before but won't make that mistake again. Travel a few miles to find something nicer as this would not be a yes for us again at any price-
Steven, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

Ronald, 1-night trip
Verified Hotels.com guest review

4/10 Fair

No Air conditioning and it was hot at night. The carpet looks original and is worn out. No Elevator so we had to lug out suitcases upstairs - said they did not have room on the levels that you could walk in. They have a kitchen but no coffee in the room or condiments. We had to call and request a hair dryer which they brought up to us. When we checked out, they said that the property was sold and would be renovated -- I would wait for the renovation before going there again.
Cynthia, 2-night trip
Verified Expedia guest review

2/10 Poor

Everything at this property was outdated, from the wifi to the room key to the beds. The stairs between floors were in disrepair and unsafe. It was a very disappointing stay, especially for the cost. Rooms were overheated with no a/c. A fan had to be put in the window to cool it down.
Tricia, 1-night family trip
Verified Expedia guest review

8/10 Very good

Adam, 1-night trip
Verified Expedia guest review

10/10 Exceptional

Marie, 1-night trip with friends
Verified Hotels.com guest review

4/10 Fair

Very nice people, BUT the place needs help.
The hotel is in need of repair. The AC was broken. There were some faulty electrical sockets. Our room had both bathroom lights with a fan that seemed off balance and made lots of noise - couldn't use it. Never did get hot water. It is advertised with a restaurant that they don't own but, it was not open. BUT, very nice people/staff. But, the people were
Evelyn, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Weekend getaway
Beautiful spot, lots within walking distance, convenient Mexican restaurant attached.
Colleen, 2-night family trip
Verified Hotels.com guest review

6/10 Good

The property was clean but very dated. There is no elevator so if you are on the third floor you have to lug your luggage up at least one floor. You can enter on the second floor. The $35 "resort fee" is a total rip off as they have no pool and only a room with a ping pong and billiards table and a small weight room. The parking lot is gravel and had some ruts. So I hope that is not considered part of the "fee". The rooms were "roomy" but the beds were rock hard, the ventilation pans in both bathrooms were extremely loud and when you sat in the dead sofa it sank almost to the floor. As mentioned above very dated interior with furnishing to match. We didn't need it but the kitchenette was well stocked with equipment if you were going to do your own cooking.
Daniel, 1-night romance trip
Verified Expedia guest review

4/10 Fair

Affordable, was clean, and location not too far up Beech Mountain so easy to get back down into Banner Elk. However, there is NOT air conditioning, so was quite hot. The Murphy bed was not super comfortable. Lastly, they charge a "Booking Fee" which is disclosed on some units but not others. This fee was never disclosed or discussed in my conversations prior to booking, when they called (twice!) prior to check in, at check in or check out, and has never been given to me in writing despite repeated requests. After the last conversation, where they were going to "have to talk to corporate" they never called me back. I have disputed the transaction with my credit card company and filed a CFPB complaint.
Scott, 1-night trip
Verified Expedia guest review

8/10 Very good

Family vacation to Beech mountain
The balcony was closed, and the sofa bed was broken, but the 2 beds were comfy, and the room was clean. There was good water pressure, even being on the top floor on top of a mountain, which was good, and the bathrooms were both clean and in good working order. The gentleman and lady at the front desk were helpful when we checked in with some suggestions on what to do with the kids.
Dylan, 2-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Philip, 1-night trip
Verified Orbitz guest review

6/10 Good

Kinda strange
There is a hidden additional fee of $35 that Hotels.com does not even mention. Upon arrival there were no employees on site. Found envelope at empty reception desk with my name on it and a key. I would not have known to even look for it if were not for another customer who happened to be in the lobby.
Liza, 1-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

Deanna, 2-night trip
Verified Expedia guest review

6/10 Good

Jeff, 1-night trip
Verified Expedia guest review

4/10 Fair

Darwin, 1-night trip
Verified Expedia guest review

10/10 Exceptional

Ximena, 1-night trip
Verified Travelocity guest review

10/10 Exceptional

Gary, 2-night trip
Verified Expedia guest review

8/10 Very good

Milton, 2-night trip
Verified Travelocity guest review