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Da Nang Mikazuki Japanese Resorts & Spa

5.0 star property
Lien Chieu beachfront hotel with water park, beach bar
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Da Nang Mikazuki Japanese Resorts & Spa

View from property
Executive lounge
4 bars/lounges, poolside bar, beach bar
Separate bathtub and shower, rainfall showerhead, free toiletries
4 bars/lounges, poolside bar, beach bar

Reviews

9.4 out of 10

Exceptional

Popular amenities

  • Pool
  • Bar
  • Gym
  • Onsen
  • Spa
  • Air conditioning
Main amenities
  • Daily housekeeping
  • On a private beach
  • 4 restaurants and 4 bars/lounges
  • 2 indoor pools and 3 outdoor pools
  • Lazy river
  • Water park
  • Hot springs
  • Breakfast available
  • 2 outdoor tennis courts
  • Fitness centre
  • Sauna
  • Steam room
For families
  • Children stay free
  • Babysitting (surcharge)
  • Children's pool
  • Playground on-site
  • Separate bath and shower
  • Television
The price is AU$160
includes taxes & fees
19 Jan - 20 Jan 2025

Room options

Available filters for rooms
Showing 26 of 26 rooms

View all photos for Premium Deluxe Twin Panoramic Ocean View

Free minibar, in-room safe, desk, soundproofing

Premium Deluxe Twin Panoramic Ocean View

Highlights

Balcony
Soundproofed
Air conditioning
Free cots/infant beds
Free minibar items
HDTV
Separate bedroom
Bidet
  • 85 sq m
  • Ocean view
  • Sleeps 4
  • 2 Large Single Beds

View all photos for Family Room Panoramic Ocean View - Onsen, Water Park Inclusive

Free minibar, in-room safe, desk, soundproofing

Family Room Panoramic Ocean View - Onsen, Water Park Inclusive

Highlights

Balcony
Soundproofed
Air conditioning
Free cots/infant beds
Free minibar items
HDTV
Separate bedroom
Bidet
  • 70 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 2 Large Single Beds

View all photos for Deluxe Twin Panoramic Ocean View - Spa Inclusive

Free minibar, in-room safe, desk, soundproofing

Deluxe Twin Panoramic Ocean View - Spa Inclusive

Highlights

Balcony
Soundproofed
Air conditioning
Free minibar items
HDTV
Separate bedroom
Bidet
Bathrobes
  • 70 sq m
  • Ocean view
  • Sleeps 2
  • 2 Large Single Beds

View all photos for Deluxe Double Panoramic Ocean View - Spa Inclusive

Free minibar, in-room safe, desk, soundproofing

Deluxe Double Panoramic Ocean View - Spa Inclusive

Highlights

Balcony
Soundproofed
Air conditioning
Free minibar items
HDTV
Separate bedroom
Bidet
Bathrobes
  • 70 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Deluxe Double Panoramic Ocean View - Onsen, Water Park Inclusive

Beach/ocean view

Premium Deluxe Double Panoramic Ocean View - Onsen, Water Park Inclusive

Highlights

Balcony
Soundproofed
Air conditioning
Free cots/infant beds
Free minibar items
HDTV
Separate bedroom
Bidet
  • 85 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Hinode Double Garden View

View from room

Hinode Double Garden View

Highlights

Balcony
Soundproofed
Air conditioning
Free cots/infant beds
Free minibar items
HDTV
Bidet
Bathrobes
  • 45 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Senior Suite Panoramic Ocean View

Free minibar, in-room safe, desk, soundproofing

Senior Suite Panoramic Ocean View

Highlights

Balcony
Separate sitting area
Soundproofed
Air conditioning
Executive Lounge
Free cots/infant beds
Free minibar items
HDTV
  • 140 sq m
  • Ocean view
  • Sleeps 6
  • 1 King Bed and 2 Large Single Beds

View all photos for Senior Suite Panoramic Ocean View - Onsen, Water Park Inclusive

Free minibar, in-room safe, desk, soundproofing

Senior Suite Panoramic Ocean View - Onsen, Water Park Inclusive

Highlights

Balcony
Separate sitting area
Soundproofed
Air conditioning
Executive Lounge
Free cots/infant beds
Free minibar items
HDTV
  • 140 sq m
  • Ocean view
  • Sleeps 6
  • 1 King Bed and 2 Large Single Beds

View all photos for Hinode Twin Garden View

View from room

Hinode Twin Garden View

Highlights

Balcony
Soundproofed
Air conditioning
Free cots/infant beds
Free minibar items
HDTV
Bidet
Bathrobes
  • 45 sq m
  • Sleeps 4
  • 2 Large Single Beds

View all photos for Premium Deluxe Double Panoramic Ocean View

Beach/ocean view

Premium Deluxe Double Panoramic Ocean View

Highlights

Balcony
Soundproofed
Air conditioning
Free cots/infant beds
Free minibar items
HDTV
Separate bedroom
Bidet
  • 85 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Twin Panoramic Ocean View

Free minibar, in-room safe, desk, soundproofing

Deluxe Twin Panoramic Ocean View

Highlights

Balcony
Soundproofed
Air conditioning
Free cots/infant beds
Free minibar items
HDTV
Separate bedroom
Bidet
  • 70 sq m
  • Ocean view
  • Sleeps 4
  • 2 Large Single Beds

View all photos for Executive Suite Panoramic Ocean View - Onsen, Water Park Inclusive

Beach/ocean view

Executive Suite Panoramic Ocean View - Onsen, Water Park Inclusive

Highlights

Balcony
Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Executive Lounge
Free cots/infant beds
Dining table
  • 200 sq m
  • Ocean view
  • Sleeps 6
  • 1 King Bed and 2 Large Single Beds

View all photos for Executive Suite Panoramic Ocean View

Beach/ocean view

Executive Suite Panoramic Ocean View

Highlights

Balcony
Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Executive Lounge
Free cots/infant beds
Dining table
  • 200 sq m
  • Ocean view
  • Sleeps 6
  • 1 King Bed and 2 Large Single Beds

View all photos for Deluxe Twin Panoramic Ocean View - Onsen, Water Park Inclusive

Free minibar, in-room safe, desk, soundproofing

Deluxe Twin Panoramic Ocean View - Onsen, Water Park Inclusive

Highlights

Balcony
Soundproofed
Air conditioning
Free cots/infant beds
Free minibar items
HDTV
Separate bedroom
Bidet
  • 70 sq m
  • Ocean view
  • Sleeps 4
  • 2 Large Single Beds

View all photos for Hinode Double Garden View - Onsen & Water Park Inclusive

View from room

Hinode Double Garden View - Onsen & Water Park Inclusive

Highlights

Balcony
Soundproofed
Air conditioning
Free cots/infant beds
Free minibar items
HDTV
Separate bedroom
Bidet
  • 45 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Double Panoramic Ocean View - Onsen, Water Park Inclusive

Beach/ocean view

Deluxe Double Panoramic Ocean View - Onsen, Water Park Inclusive

Highlights

Balcony
Soundproofed
Air conditioning
Free cots/infant beds
Free minibar items
HDTV
Separate bedroom
Bidet
  • 70 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Premium Family Panoramic Ocean View - Quad room, Onsen, Water Park Inclusive

Free minibar, in-room safe, desk, soundproofing

Premium Family Panoramic Ocean View - Quad room, Onsen, Water Park Inclusive

Highlights

Balcony
Soundproofed
Air conditioning
Free cots/infant beds
Free minibar items
HDTV
Separate bedroom
Bidet
  • 85 sq m
  • Ocean view
  • Sleeps 4
  • 4 Large Single Beds

View all photos for Premium Family Panoramic Ocean View - Onsen, Water Park Inclusive

Free minibar, in-room safe, desk, soundproofing

Premium Family Panoramic Ocean View - Onsen, Water Park Inclusive

Highlights

Balcony
Soundproofed
Air conditioning
Free cots/infant beds
Free minibar items
HDTV
Separate bedroom
Bidet
  • 85 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 2 Large Single Beds

View all photos for Premium Family Panoramic Ocean View - Quad room

Free minibar, in-room safe, desk, soundproofing

Premium Family Panoramic Ocean View - Quad room

Highlights

Balcony
Soundproofed
Air conditioning
Free cots/infant beds
Free minibar items
HDTV
Separate bedroom
Bidet
  • 85 sq m
  • Ocean view
  • Sleeps 4
  • 4 Large Single Beds

View all photos for Premium Family Panoramic Ocean View

Free minibar, in-room safe, desk, soundproofing

Premium Family Panoramic Ocean View

Highlights

Balcony
Soundproofed
Air conditioning
Free cots/infant beds
Free minibar items
HDTV
Separate bedroom
Bidet
  • 85 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 2 Large Single Beds

View all photos for Hinode Twin Garden View - Onsen & Water Park Inclusive

View from room

Hinode Twin Garden View - Onsen & Water Park Inclusive

Highlights

Balcony
Soundproofed
Air conditioning
Free cots/infant beds
Free minibar items
HDTV
Separate bedroom
Bidet
  • 45 sq m
  • Sleeps 4
  • 2 Large Single Beds

View all photos for Deluxe Double Panoramic Ocean View

Beach/ocean view

Deluxe Double Panoramic Ocean View

Highlights

Balcony
Soundproofed
Air conditioning
Free cots/infant beds
Free minibar items
HDTV
Separate bedroom
Bidet
  • 70 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Family Room Panoramic Ocean View

Free minibar, in-room safe, desk, soundproofing

Family Room Panoramic Ocean View

Highlights

Balcony
Soundproofed
Air conditioning
Free cots/infant beds
Free minibar items
HDTV
Separate bedroom
Bidet
  • 70 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 2 Large Single Beds

View all photos for Ambassador Suite Panoramic Ocean View - Onsen, Water Park Inclusive

Free minibar, in-room safe, desk, soundproofing

Ambassador Suite Panoramic Ocean View - Onsen, Water Park Inclusive

Highlights

Balcony
Separate sitting area
Soundproofed
Air conditioning
Executive Lounge
Free cots/infant beds
Free minibar items
HDTV
  • 170 sq m
  • Ocean view
  • Sleeps 6
  • 1 King Bed and 2 Large Single Beds

View all photos for Premium Deluxe Twin Panoramic Ocean View - Onsen, Water Park Inclusive

Free minibar, in-room safe, desk, soundproofing

Premium Deluxe Twin Panoramic Ocean View - Onsen, Water Park Inclusive

Highlights

Balcony
Soundproofed
Air conditioning
Free cots/infant beds
Free minibar items
HDTV
Separate bedroom
Bidet
  • 85 sq m
  • Ocean view
  • Sleeps 4
  • 2 Large Single Beds

View all photos for Ambassador Suite Panoramic Ocean View

Free minibar, in-room safe, desk, soundproofing

Ambassador Suite Panoramic Ocean View

Highlights

Balcony
Separate sitting area
Soundproofed
Air conditioning
Executive Lounge
Free cots/infant beds
Free minibar items
HDTV
  • 170 sq m
  • Ocean view
  • Sleeps 6
  • 1 King Bed and 2 Large Single Beds

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The price is AU$243
includes taxes & fees
17 Jan - 18 Jan 2025
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About the area

Map
Khu Du Lich Xuan Thieu, Phuong Hoa Hiep Nam, Quan Lien Chieu, Da Nang

What's nearby

  • Xuan Thieu Beach - 1 min walk
  • Da Nang Bay - 6 min drive
  • Han Market - 10 min drive
  • Dragon Bridge - 11 min drive
  • Han River - 12 min drive

Getting around

  • Da Nang (DAD-Da Nang Intl.) - 17 min drive
  • Ga Thanh Khe Station - 10 min drive
  • Ga Kim Lien Station - 10 min drive
  • Da Nang Station - 16 min drive
  • Area shuttle

Restaurants

  • ‪Uno-House Cuisine - ‬7 min walk
  • ‪Simple Garden Cafe - ‬3 min drive
  • ‪Phở Nguyệt Anh - ‬3 min drive
  • ‪Quán Cafe Parrot - ‬3 min drive
  • ‪Urban Station - ‬3 min drive

About this property

Da Nang Mikazuki Japanese Resorts & Spa

Da Nang Mikazuki Japanese Resorts & Spa offers a private beach where you can sip a drink at the beach bar, plus you'll be within a 10-minute drive of Da Nang Bay. Guests in the mood for pampering can indulge in massages, and there's fun for everyone with the 3 outdoor pools and water park. The Blue, one of 4 restaurants, serves breakfast, lunch and dinner. Other highlights at this luxurious hotel include 2 indoor pools, a lazy river and a poolside bar. Fellow travellers love the helpful staff and family-friendly amenities.

Languages

English, Japanese, Korean, Vietnamese

At a glance

Hotel size

  • 342 rooms
  • Arranged over 22 floors

Arriving/Leaving

  • Check-in start time: 3:00 PM; check-in end time: anytime
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival
  • Customers may be requested by the property to provide documentation of recent travel history (such as showing passport immigration stamps) and/or complete a health declaration.
  • Guests who are not residents or citizens of Vietnam are required to present their passport with a valid entry/exit visa at check-in. Citizens or residents of Vietnam must present their citizen identity card, passport, permanent resident card, or temporary resident card at check-in. All stays are registered with the local authorities.

Required at check-in

  • Credit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required

Children

  • Up to 2 children (5 years old and younger) stay free when occupying the parent or guardian's room using existing bedding
  • Babysitting*

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free on-site self-parking

Other information

  • Designated smoking area (fines apply)

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 6:30 AM–10:00 AM
  • 4 restaurants
  • 4 bars/lounges
  • Beach bar
  • Poolside bar
  • Coffee shop
  • Coffee/tea in a common area
  • Private dining
  • 24-hour room service
  • Snack bar/deli

Travelling with children

  • Children stay for free (see details)
  • Water park access (surcharge)
  • Children's pool
  • Lazy river
  • Playground
  • Babysitting (surcharge)
  • Local/corner shop
  • Lifeguard on-site

What to do

  • On a private beach
  • Beach club (surcharge)
  • Tennis
  • Hot springs

Working away

  • Business centre
  • Meeting room
  • Conference centre

Services

  • 24-hour front desk
  • Concierge services
  • Dry cleaning/laundry services
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Romance packages

Facilities

  • 1 building/tower
  • Built in 2008
  • ATM/banking
  • Safe-deposit box at front desk
  • Fitness centre
  • 3 outdoor pools
  • 2 indoor pools
  • Water park access (surcharge)
  • Arcade/games room
  • Spa services
  • Lazy river
  • 2 outdoor tennis courts
  • Sauna
  • Steam room
  • Water slide
  • At least 80% of food locally sourced
  • Banquet hall

Accessibility

  • Lift
  • Lift door width (centimetres): 100

Room amenities

Be entertained

  • 55-inch Smart TV
  • Satellite TV channels

Home comfort

  • Air conditioning
  • Free stocked minibar
  • Dressing gowns and slippers

Sleep well

  • Soundproofed rooms
  • Turndown service
  • Bed sheets provided

What to enjoy

  • Balcony

Freshen up

  • Separate bath and shower
  • Rainfall shower heads
  • Bidet
  • Free toiletries
  • Hairdryer
  • Towels
  • Toothbrush and toothpaste
  • Toilet paper

Stay connected

  • Desk
  • Free WiFi
  • Phone
  • Desk chair

Food and drink

  • Champagne service
  • Free bottled water

More

  • Daily housekeeping
  • In-room safe

Special features

Spa

Guests can pamper themselves by indulging in the on-site spa services. Services include massages.

Public bath/onsen services include an indoor mineral hot spring (onsen) and yukata (Japanese robe). There are 2 hot springs open between 9:00 AM and 7:00 PM.

Dining

The Blue – This restaurant serves breakfast, lunch and dinner.
Karan (Japanese Hotpot) – This restaurant specialises in Japanese cuisine and serves lunch and dinner. Reservations are required. Open daily.
Tamahime Sushi Restaurant – This restaurant specialises in Japanese cuisine and serves lunch and dinner. Reservations are required. Open daily.
Nami Restaurant – This restaurant specialises in Tex-Mex cuisine and only serves dinner. Reservations are required. Open daily.
Crescent Bar & Café – On-site rooftop bar. Reservations are required. Open daily.

Fees & policies

Refundable deposits

  • Deposit: VND 1000000 per accommodation, per night

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately VND 400000 for adults and VND 350000 for children
  • Late checkout can be arranged for an extra charge

Children & extra beds

  • Babysitting is available for an extra charge
  • Rollaway beds are available for VND 1942000.0 per night

Pool, spa, & gym (if applicable)

  • Hot springs access available from 9:00 AM to 7:00 PM
  • Reservations are required for massage services and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

Only registered guests are allowed in the guestrooms.
Guests can rest easy knowing that there's a fire extinguisher, a security system, a first aid kit and window guards on-site.
This property accepts credit cards and cash.
Cashless transactions are available.
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Also known as

The Nature Villas Resort
Da Nang Mikazuki Japanese Resorts Spa
Da Nang Mikazuki Japanese Resorts & Spa Hotel
Da Nang Mikazuki Japanese Resorts & Spa Da Nang
Da Nang Mikazuki Japanese Resorts & Spa Hotel Da Nang

Frequently asked questions

Does Da Nang Mikazuki Japanese Resorts & Spa offer free cancellation for a full refund?
Yes, Da Nang Mikazuki Japanese Resorts & Spa does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Da Nang Mikazuki Japanese Resorts & Spa?
Yes, there are 2 indoor pools, 3 outdoor pools and a children's pool.
Are pets allowed at Da Nang Mikazuki Japanese Resorts & Spa?
Sorry, neither pets nor service animals are allowed.
Is parking offered on site at Da Nang Mikazuki Japanese Resorts & Spa?
Yes, there's free self parking.
What are the check-in and check-out times at Da Nang Mikazuki Japanese Resorts & Spa?
Check-in start time: 3:00 PM; check-in end time: anytime. Check-out time is noon. Late check-out is available for a charge.
Is there an on-site casino at Da Nang Mikazuki Japanese Resorts & Spa?
No, this hotel doesn't have a casino, but Crown Games Club (17-min drive) is nearby.
What is there to do at Da Nang Mikazuki Japanese Resorts & Spa and nearby?
Practise your swing on the tennis courts. Additional recreation on-site includes hot springs. Enjoy a swim in one of the 2 indoor and 3 outdoor swimming pools. Da Nang Mikazuki Japanese Resorts & Spa also has 4 bars, a private beach and a lazy river, as well as a sauna, a steam room and an arcade.
Are there restaurants at or near Da Nang Mikazuki Japanese Resorts & Spa?
Yes, there are 4 on-site restaurants, featuring Japanese cuisine.
Does Da Nang Mikazuki Japanese Resorts & Spa have any outdoor private spaces?
Yes, every room features a balcony.
What's the area around Da Nang Mikazuki Japanese Resorts & Spa like?
Da Nang Mikazuki Japanese Resorts & Spa is a short 1-minute walk from Xuan Thieu Beach and 8 minutes' walk from Mikazuki Water Park 365.

Da Nang Mikazuki Japanese Resorts & Spa Reviews

Reviews

9.4

Exceptional

9.4/10

Cleanliness

9.2/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Exceptional

Tru, 2-night trip
Verified Hotels.com guest review

8/10 Very good

It was a great stay but unfortunately had to be cut short due to leaving early with impending typhoon. Given the service expected of a 5 star hotel I would’ve expected a refund for the night we didn’t stay as a goodwill gesture so this was disappointing. However had we stayed, it would’ve been a 5 star experience
2-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

Kevin, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

INBAL, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

Great stay for families. Room is large, spacious and clean. Great facilities
Chi Sun, 2-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Kevin Kin Hoi, 3-night family trip
Verified Hotels.com guest review

2/10 Poor

Room: Uncleaned, unprepared, hairs and death insects bodies were on every corners of the room. Food: Under average. Staff: Barely speak English, asked to upgrade room with fee. Location: In the middle of nowhere, limited dining, hotel restaurants are triple pricy with poor quality than local restaurants.
Jungmin, 3-night family trip
Verified Expedia guest review

10/10 Exceptional

Stayed for 10 nights with the family of 4 - Excellent staff, our Aircon had an issue on the first night and housekeeping staff immediately fixed the issue - It was great 10-nights experience - Infinity Pool at level 22 is just a bonus and 2 waterparks including Onsen were a delight for the Kids - Absolutely recommend this hidden gem and total value for money considering its 5 star resort - Grab was easily available for us throughout our stay and its just 20 min from DA Nang Airport!!!
Abhishek, 10-night family trip
Verified Lastminute guest review

10/10 Exceptional

Excellent
Bruce, 2-night romance trip
Verified Expedia guest review

8/10 Very good

Great relaxation
Very relaxing and clean
Thanh, 3-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Excellent service by all staff. Amazing free water park (outdoor). Lots of restaurant choices in the hotel. Beach blub is brilliant. all facilities are new and in good condition. Huge room size.
Maple, 2-night family trip
Verified Expedia guest review

10/10 Exceptional

Excellent
Bruce, 2-night family trip
Verified Expedia guest review

6/10 Good

Clean But receptionist don't know how to deal with customers!
Vicky, 1-night trip
Verified Expedia guest review

10/10 Exceptional

4-night family trip
Verified Hotels.com guest review

10/10 Exceptional

It has a wonderful condition for our family trip especially with our kids. It is located 15 minutes away by a grap, but it is really easy and comfort to use a grap therefore it doesn’t matter at all
Kiljin, 4-night family trip
Verified Hotels.com guest review

6/10 Good

Ori, 4-night trip
Verified Hotels.com guest review

10/10 Exceptional

We have stayed in a lot of hotels and resorts around the world. I would have to say that Mikazuki is in of the best! Absolute gold class! The experience from when we arrrived to the staff customer services, the food, water park both in the resort and the indoor attach. The overall experience was world class and one of the best ever! So much so that we have already booked to come back in 5 weeks.
Ricky, 7-night family trip
Verified Expedia guest review

10/10 Exceptional

Buffet breakfast needs update
Quochuy, 3-night family trip
Verified Expedia guest review

10/10 Exceptional

Everything was wonderful
Linh Thuy, 3-night trip
Verified Expedia guest review

10/10 Exceptional

TAEHAN, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

4-night trip
Verified Hotels.com guest review

10/10 Exceptional

It was such a great experience staying at Mikazuki during out summer vacation
Khoa, 5-night trip
Verified Expedia guest review

10/10 Exceptional

Great Resort for Family Fun at reasonable value.
The hotel property is new, clean, and well decorated. Rooms spacious and nicely furnished. We had a Family Room which was perfect for our family of 5. The hotel staff was friendly, courteous, and helpful. The waterpark is subpar in terms of amenities offered, and should have a softer ground surface so it doesn't hurt walking on bare feet and in case of falls. The onsen in the waterpark did not feel authentically Japanese. The rooftop infinity pool at the resort was the nicest feature along with two smaller onsen hot tubs with powerful massage jets which our family enjoyed most. The breakfast buffet is edible only because it's included, the overall food quality was rather poor and at a resort premium so we recommend dining in town instead, which was not an easy feat as Mikazuki is about a half hour from Da Nang city center. While we enjoyed our stay overall, we would likely opt for a villa style luxury resort in a similar secluded location on our next visit.
Thu, 2-night family trip
Verified Hotels.com guest review

2/10 Poor

施設、コンシェルジェ、サービス全般、とても良かったのですが、チェックアウトの際、残念な体験をしました。 支払いを終えると、フロントスタッフから部屋をチェックするので待っていて欲しいと言われ、２０分程度待たされました。 その後、別のスタッフが、部屋のサンダルとグラスが一つ無くなっている、と写真を見せてきました。 何を言っているのか理解に苦しみましたが、要するに、どこかで紛失したか、盗んだか、いづれにせよ弁償せよ、という趣旨だったのだと思います。（そういえば、部屋に紛失した際の弁償代も品目ごとに細かく書かれているパンフレットを見た気がします。） 行儀の悪いゲストもゼロではないでしょうし、ホテルとしては対応に苦慮しているのかもしれません。 しかし、今回の対応はあまりにも失礼であり、チェックアウトまでの良い体験全てを台無しにし、もう二度と泊まらないと思わせるのに十分でした。 その後、マネージャーに出てきてもらい、説明してもらいましたが、スタッフのミスだった、としか答えず、こちらも納得感はありませんでした。 スタッフがそのような行動を取るということは、マニュアルで定められているからだと思うのですが、顧客が憤慨した途端、「スタッフのミス」としか言わないのは、逆に不誠実ではないでしょうか。 顧客への失礼を承知でそこまでやるなら、チェックインの際に備品の数を一緒に点検し、また毎日のMake upの後にも、顧客立ち合いの元で、備品の数をチェックするべきです。そもそもホテルスタッフが、マニュアル通りに備品を既定の数だけ置いているかどうかもわからないのですから。それをせずに、こちらが紛失した、盗んだという態度を取るのは、あまりにも失礼です。
Kazuyuki, 3-night trip with friends
Verified Expedia guest review

10/10 Exceptional

Great experience.
Very comfortable, great service and food.
Darragh, 4-night family trip
Verified Hotels.com guest review