10/10 Exceptional
19 Nov 2024
Lovely hotel
This hotel was charming and beautiful. It was in a great location. Walkable to many sites. This hotel was maintained and very clean. Our room was a spacious room with a living area and a bedroom. There was a malfunction lock on our bathroom door that caused me to get locked in the bathroom for nearly an hour. My husband had already fallen asleep when I took a shower and could not unlock the door. I locked it to try to keep it from opening. My husband did wake up after I knocked loud enough and he went to get assistance from the hotel. A staff member had to use a screwdriver to turn the lock mechanism from the hallway side, which unlocked the bathroom door. That 3rd floor bathroom door lock should be replaced. I had my phone charging in another room, it was a very cold night, a fire hazard, and no way to get help if I was alone. There was the police gathered in front of the hotel plaza downstairs that I could see from the bathroom window that I was considering to yell for help if I could not get out.
Jenny
Jenny, 3-night trip
Verified Hotels.com guest review
