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Sheraton Grand Hangzhou Wetland Park Resort

5.0 star property
Escape into serenity amidst nature's beauty. Indulge in fine dining, then unwind by taking an invigorating dip in the indoor pool.
your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Sheraton Grand Hangzhou Wetland Park Resort

Lobby lounge
Lobby lounge
Lobby lounge
43-inch LCD TV with satellite channels, iPod dock
Club Twin Room, 1 Double Bed, Balcony

Reviews

8.6 out of 10

Excellent

Popular amenities

  • Pool
  • Electric vehicle charging point
  • Non-smoking
  • Connecting rooms available
  • Airport transfer
  • Spa

Main amenities (12)

  • Daily housekeeping
  • 3 restaurants
  • Indoor pool
  • Breakfast available
  • 24-hour fitness centre
  • Sauna
  • Steam room
  • Children's pool
  • Room service
  • Spa services
  • Massage/treatment rooms
  • Children's club

For families (6)

  • Children stay free
  • Free cots/infant beds
  • Children's pool
  • Children's club (surcharge)
  • Connecting/adjoining rooms available
  • Private bathroom
The price is AU$175
includes taxes & fees
14 Jan - 15 Jan

Room options

Available filters for rooms
Showing 13 of 13 rooms

View all photos for Deluxe Suite, 1 King Bed

Premium bedding, down duvets, in-room safe, desk

Deluxe Suite, 1 King Bed

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Executive Lounge
Free cots/infant beds
LCD TV
Pillow menu
  • 95 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Club Twin Room, 1 Double Bed, Balcony

Club Twin Room, 1 Double Bed, Balcony

Club Twin Room, 1 Double Bed, Balcony

Highlights

Balcony
Air conditioning
Connecting rooms available
Executive Lounge
Free cots/infant beds
LCD TV
Pillow menu
Renovated in 2023
  • 45 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Club Room, 1 King Bed

Premium bedding, down duvets, in-room safe, desk

Club Room, 1 King Bed

Highlights

Balcony
Air conditioning
Connecting rooms available
Executive Lounge
Free cots/infant beds
LCD TV
Pillow menu
Renovated in 2023
  • 45 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 2 Double Beds, Balcony, Garden View

Premium bedding, down duvets, in-room safe, desk

Deluxe Room, 2 Double Beds, Balcony, Garden View

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Pillow menu
Renovated in 2023
Blackout curtains
  • 45 sq m
  • Sleeps 3
  • 2 Double Beds

View all photos for Family Suite, 1 King Bed with Sofa bed

Family Suite, 1 King Bed with Sofa bed

Family Suite, 1 King Bed with Sofa bed

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Executive Lounge
Free cots/infant beds
LCD TV
Pillow menu
  • 95 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Club Suite, 1 King Bed

Premium bedding, down duvets, in-room safe, desk

Club Suite, 1 King Bed

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Executive Lounge
Free cots/infant beds
LCD TV
Pillow menu
  • 95 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Kids Fun Room, 2 Double Beds, Balcony

Kids Fun Room, 2 Double Beds, Balcony | View from room

Kids Fun Room, 2 Double Beds, Balcony

Highlights

Balcony
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Pillow menu
Renovated in 2023
  • 45 sq m
  • Sleeps 3
  • 2 Double Beds

View all photos for Kids Fun Room, 1 King Bed, Balcony

Kids Fun Room, 1 King Bed, Balcony | View from room

Kids Fun Room, 1 King Bed, Balcony

Highlights

Balcony
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Pillow menu
Renovated in 2023
  • 45 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Balcony, Garden View

Premium bedding, down duvets, in-room safe, desk

Deluxe Room, 1 King Bed, Balcony, Garden View

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Pillow menu
Renovated in 2023
Blackout curtains
  • 45 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Room, 2 Double Beds, Balcony

Premium bedding, down duvets, in-room safe, desk

Superior Room, 2 Double Beds, Balcony

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Pillow menu
Renovated in 2023
Blackout curtains
  • 45 sq m
  • Sleeps 3
  • 2 Double Beds

View all photos for Superior Room, 1 King Bed, Balcony

Superior Room, 1 King Bed, Balcony

Superior Room, 1 King Bed, Balcony

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Pillow menu
Renovated in 2023
Blackout curtains
  • 45 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Glamping Room, 2 Double Beds, Balcony

Glamping Room, 2 Double Beds, Balcony

Glamping Room, 2 Double Beds, Balcony

Highlights

Balcony
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Pillow menu
Renovated in 2023
  • 45 sq m
  • Sleeps 3
  • 2 Double Beds

View all photos for Glamping Room,1 King Bed, Balcony

Glamping Room,1 King Bed, Balcony

Glamping Room,1 King Bed, Balcony

Highlights

Balcony
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Pillow menu
Renovated in 2023
  • 45 sq m
  • Sleeps 3
  • 1 King Bed

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The price is AU$179
includes taxes & fees
20 Jan - 21 Jan
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About the area

Map
1 Westbrook Resort, Zijinggang Road, Hangzhou, Zhejiang, 310030

What's nearby

  • Xixi Wetland Park - 1 min walk
  • Lingyin Temple - 6 min drive
  • Hangzhou Botanical Garden - 8 min drive
  • West Lake - 8 min drive
  • Zhejiang University Yuquan Campus - 8 min drive

Getting around

  • Hangzhou (HGH-Xiaoshan Intl.) - 52 min drive
  • East Railway Station - 13 min drive
  • West Railway Station - 25 min drive
  • East Railway Station (East Square) Station - 30 min drive
  • Dongyue Station - 11 min walk
  • Gudun Road Station - 22 min walk
  • Wulian Station - 23 min walk
  • Airport pickup service

Restaurants

  • ‪脉舟回香阁 - ‬2 min drive
  • ‪和茶馆 - ‬6 min walk
  • ‪重庆刘一手火锅 - ‬2 min drive
  • ‪西溪天堂 - ‬19 min walk
  • ‪东明升酒吧 - ‬19 min walk

About this property

Sheraton Grand Hangzhou Wetland Park Resort

Sheraton Grand Hangzhou Wetland Park Resort puts you within a 10-minute drive of West Lake. Guests can indulge in massages, and Feast, one of 3 restaurants, serves breakfast, lunch and dinner. Other highlights at this luxurious hotel include an indoor pool, a 24-hour fitness centre and a sauna. Public transportation is close by: Dongyue Station is only 11 minutes on foot.

Languages

Chinese (Mandarin), English

At a glance

DONE

Hotel size

    • 380 rooms
    • Arranged over 5 floors
DONE

Arriving/Leaving

    • Check-in start time: 3:00 PM; check-in end time: anytime
    • Express check-out available
    • Minimum check-in age – 16
    • Check-out time is noon
DONE

Special check-in instructions

    • This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
    • Front desk staff will greet guests on arrival
DONE

Required at check-in

    • Credit card, debit card or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 16
DONE

Children

    • Up to 2 children (18 years old and younger) stay free when occupying the parent or guardian's room using existing bedding
    • Children's club*
DONE

Pets

    • No pets or service animals allowed
WIFI

Internet

    • Free WiFi in public areas
    • Free Wi-Fi in rooms (speed: 25+ Mbps)
LOCAL_PARKING

Parking

    • Free covered on-site self-parking
    • Wheelchair-accessible parking on site
    • On-site parking is limited
    • Electric vehicle charging point on site
DONE

Transfers

    • Airport pickup on request (available 24 hours a day)*
DONE

Other information

    • Smoke-free property

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 6:30 AM–10:30 AM
  • 3 restaurants
  • Room service (limited hours)

Travelling with children

  • Children stay for free (see details)
  • Children's club (surcharge)
  • Children's pool
  • Toys
  • Lifeguard on-site

What to do

  • Fitness classes
  • Mountain climbing nearby

Working away

  • Business centre
  • 10 meeting rooms
  • Conference centre

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Luggage storage
  • Wedding services
  • Porter/bellhop
  • Bike hire
  • Romance packages

Facilities

  • 2 buildings/towers
  • Built in 2011
  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • 24-hour fitness centre
  • An indoor pool
  • Spa services
  • Sauna
  • Massage/treatment rooms
  • Steam room
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • No plastic coffee stirrers
  • Banquet hall
  • Walkway to water

Accessibility

  • Wheelchair-accessible
  • Braille/raised signage
  • Lift
  • Lift door width (centimetres): 130
  • Wheelchair-accessible parking
  • 4 on-site accessible parking spaces
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible concierge desk
  • Valet for wheelchair-equipped vehicle
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible spa
  • Wheelchair-accessible business centre
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge
  • Accessible airport shuttle
  • Front entrance ramp
  • Wheelchairs available on site
  • Hand-held shower heads
  • Closed-captioned TV
  • Magnifying mirror
  • Height-adjustable showerheads
  • Well-lit path to entrance
  • Step-free path to entrance
  • Area rugs in public areas
  • Smooth flooring in public areas

Room amenities

Be entertained

  • IPod docking station
  • 43-inch LCD TV
  • Satellite TV channels

Home comfort

  • Air conditioning
  • Coffee/tea maker
  • Electric kettle
  • Dressing gowns and slippers
  • Iron/ironing board

Sleep well

  • Pillow menu
  • Down duvet
  • Blackout curtains
  • Premium bedding
  • Free cot/infant bed
  • Rollaway/extra bed (surcharge)

What to enjoy

  • Balcony

Freshen up

  • Private bathroom
  • Deep-soaking bath
  • Separate bath and shower
  • Rainfall shower heads
  • Free toiletries
  • Hairdryer
  • Towels
  • Toothbrush and toothpaste (on request)
  • Toilet paper

Stay connected

  • Desk
  • Complimentary wireless Internet access (speed of 25+ Mbps)
  • Phone
  • Desk chair

Food and drink

  • Meal delivery service
  • Free bottled water

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available
  • Energy-saving switches
  • LED light bulbs
  • Recycling
  • Water-efficient showers only
  • Mobile key entry
  • Restaurant dining guide

Special features

Spa

Guests can pamper themselves by indulging in the on-site spa services. There are 7 treatment rooms including rooms for couples. Services include massages.

Dining

Feast – Overlooking the garden, this buffet restaurant serves breakfast, lunch and dinner. Guests can enjoy al fresco dining (weather permitting). Reservations are required.
Yue – Overlooking the garden, this diner specialises in Chinese cuisine and serves lunch and dinner. Reservations are required. Open daily.
Satine – Overlooking the garden, this brasserie specialises in French cuisine and only serves dinner. Reservations are required. Open daily.

Fees & policies

Refundable deposits

  • Deposit: CNY 500 per accommodation, per day

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately CNY 196 for adults and CNY 196 for children
  • Airport shuttle service is offered for an extra charge of CNY 660 per vehicle. Maximum occupancy 4

Children & extra beds

  • Rollaway beds are available for CNY 327.0 per night
  • Children's club access is available for an extra charge

Pool, spa, & gym (if applicable)

  • Pool access available from 6:30 AM to 11:00 PM
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Only registered guests are allowed in the guestrooms.
Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.
This property uses solar energy.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
This property accepts credit cards, debit cards and cash.
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

Also known as

Sheraton Hangzhou Wetland Park
Sheraton Hangzhou Wetland Park Resort
Sheraton Wetland Park
Sheraton Wetland Park Resort
Wetland Resort
Sheraton Grand Hangzhou Wetland Park Resort
Sheraton Grand Wetland Park Resort
Sheraton Grand Hangzhou Wetland Park
Sheraton Grand Wetland Park
Sheraton Hangzhou Wetland Park
Sheraton Grand Hangzhou Wetland Park Resort Hotel
Sheraton Grand Hangzhou Wetland Park Resort Hangzhou
Sheraton Grand Hangzhou Wetland Park Resort Hotel Hangzhou

Frequently asked questions

Does Sheraton Grand Hangzhou Wetland Park Resort offer free cancellation for a full refund?
Yes, Sheraton Grand Hangzhou Wetland Park Resort does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Sheraton Grand Hangzhou Wetland Park Resort?
Yes, there's an indoor pool and a children's pool. Guests have pool access from 6:30 AM to 11:00 PM.
Are pets allowed at Sheraton Grand Hangzhou Wetland Park Resort?
Sorry, neither pets nor service animals are allowed.
Is parking offered on site at Sheraton Grand Hangzhou Wetland Park Resort?
Yes, there's free self parking. Parking spaces may be limited. Electric car charging is available.
Is an airport shuttle service offered by Sheraton Grand Hangzhou Wetland Park Resort?
Yes, a shuttle from the airport to the hotel is available. The charge is CNY 660 per vehicle.
What are the check-in and check-out times at Sheraton Grand Hangzhou Wetland Park Resort?
Check-in start time: 3:00 PM; check-in end time: anytime. Check-out time is noon. Express check-out is available.
What is there to do at Sheraton Grand Hangzhou Wetland Park Resort and nearby?
Have fun during the warmer months with activities such as cycling. Additional recreation on-site includes fitness classes. Enjoy a swim in the indoor pool or use the hotel's other amenities, which include a 24-hour fitness centre and a sauna. Sheraton Grand Hangzhou Wetland Park Resort also has a garden.
Are there restaurants at or near Sheraton Grand Hangzhou Wetland Park Resort?
Yes, there are 3 on-site restaurants, featuring al fresco dining, Chinese cuisine and garden views.
Does Sheraton Grand Hangzhou Wetland Park Resort have rooms with private hot tubs?
Yes, each room has a deep-soaking bath.
Does Sheraton Grand Hangzhou Wetland Park Resort have any outdoor private spaces?
Yes, every room features a balcony.
What's the area around Sheraton Grand Hangzhou Wetland Park Resort like?
Sheraton Grand Hangzhou Wetland Park Resort is located on the waterfront in Xihu, a short 1-minute walk from Xixi Wetland Park and 8 minutes' walk from National Wetland Museum of China.

Sheraton Grand Hangzhou Wetland Park Resort Reviews

Reviews

8.6

Excellent

9.0/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Exceptional

Paul, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Good
Tina, 4-night family trip
Verified Expedia guest review

2/10 Poor

The most I dislike about this hotel are the deposit policy, and also it’s very inconvenient for you to get back the room. It’s super long hallway. Usually other 5 stars hotel they will return your deposit money right way once I check out the room. But this hotel, it takes while. I have to called in and asked. It’s not make sense at all. Once the guest leave the hotel , they should not hold the deposit money.
DONG, 3-night trip
Verified Expedia guest review

8/10 Very good

Carol, 3-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Neil, 3-night business trip
Verified Hotels.com guest review

4/10 Fair

Reception counter staff attitude is very bad and not well trained
Verified Expedia guest review

4/10 Fair

Needs AC
I have never been more uncomfortable in a hotel room in my life. The air conditioning was not yet turned on despite the blazing temperatures. My room ended up being 33 Celsius at one point. The staff tried to help by bringing a fan but it did not do much.
Jennifer, 1-night business trip
Verified Hotels.com guest review

10/10 Exceptional

njoy
Very nice trip and excellent service
YE, 1-night business trip
Verified Hotels.com guest review

8/10 Very good

The family suite facilities are good n staff r nice. Breakfast buffet is close n location close to Xixi Wetland.
3-night family trip
Verified Expedia guest review

10/10 Exceptional

I was glad that we were able to check in a bit early, a little after noon, since we had a very early flight and were very tired. Also I liked the spacious room as we had a roll-in bed for my son.
2-night family trip
Verified Expedia guest review

10/10 Exceptional

great hotel
I went for a friend trip and we loved this hotel! Staff was very helpful and knowledgeable about the area. French restaurant for dinner was fancy and delicious. Buffet breakfast was awesome. Spa treatments were luxurious. Would stay here again.
1-night trip with friends
Verified Hotels.com guest review

8/10 Very good

Nice family reunion
had good time for family reunion.
Hui, 2-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Very clean. The staff are informative and friendly. Good experience.
Fabrizio, 2-night business trip
Verified Expedia guest review

8/10 Very good

Close proximity to the wetlands park was nice. And there is a park just past the "Outlet" mall, very nice walking. The French restaurant was terrible..overpriced, and two members of our group got sick later.
GARNET, 3-night family trip
Verified Travelocity guest review

8/10 Very good

3-night business trip
Verified Hotels.com guest review

10/10 Exceptional

Hotel is not close to the center (30 minutes by cab). But not a problem for us. Very quiet and bedroom extremely confortable. It is better to book with breakfast included. The extra's are not cheap knowing you are in Mainland China. Hotel staff are very helpfull and knowledgeable so you can really rely on them for touring the city or finding what or where to go. The decoration of the hotel not exactly my style but confort is absolutly fantastic... Much more important to have excellent bed than anything else. On this Sheraton gets a 5+ stars, the bed is of exceptional quality. The only thing they could do to make it even better would be silk bedsheet! But this is not reasonable asking!!! Realy good...
5-night trip
Verified Expedia guest review

10/10 Exceptional

Very nice hotel, good location, friend staff, good room condition
1-night trip
Verified Expedia guest review

10/10 Exceptional

The hotel is very large and beautiful. The breakfast buffet is quite delicious and they even provided dragonfruit!
1-night romance trip
Verified Expedia guest review

8/10 Very good

2-night trip
Verified Expedia guest review

10/10 Exceptional

Good
Kachi Kaki, 1-night business trip
Verified Hotels.com guest review

2/10 Poor

Sauna rooms.
Unless you like sleeping in a sauna room, this is not the hotel to be staying especially during the cooler months. I have been staying in this hotel everytime I am around Hangzhou for business. I have noticed the hotel turns off the air conditioning during the cooler months. And this is not an one off observation. It was exactly the same last year during the Autumn months. Despite, giving feedback to the front desk, obviously this a management decision to cut cost. This time round it is further verified by the night duty manager. He told us that they can't turn them on due to strict instructions and could only provide us a fan. Appalling. In the end I had to open the sliding doors to the balcony to allow cooler air into the room. With the hotel situated in the Wetland areas, there are swarms of mosquitoes and getting bitten throughout the night was unbearable. In end I had to close the sliding doors, and wake up in a pool of sweat in the morning. At check out, I have specifically asked to speak to the GM, as I knew it was pointless talking to the front desk staff. After all, they are just doing as instructed. Lo and behold, all they had were excuses and sent an assistant front desk manager to speak to me. The assistant front desk manager tried her best to downplay the situation, offering freebies which I feel as good as trying to buy their way out of the situation. Obviously I have rejected and I will be instructing everyone in my office never to patronise here again
1-night business trip
Verified Hotels.com guest review

8/10 Very good

Ugo, 1-night business trip
Verified Hotels.com guest review

10/10 Exceptional

Xiaopingq, 1-night business trip
Verified Hotels.com guest review

10/10 Exceptional

Nice location, very good hotel, perfect service and family friendly. Also the breakfast is very good!
STEFAN, 4-night family trip
Verified Hotels.com guest review

10/10 Exceptional

wonderful staff
3-night trip
Verified Expedia guest review