4/10 Fair
1 Jan 2025
Looks great but doesn’t deliver
The George could be good, but just isn’t. With a view of the rubbish bins from our room, the consistent noise of the air vents from the kitchen all day, our room wasn’t even cleaned (and we only got back from a walk at 3pm!), the service in the restaurant and bar took 20-30 mins to even place an order, the food menu sounds great but is over cooked and not great. The quality of fit out is good, the execution isn’t and just the basics. There were enough staff working, so it must be poor management and limited coaching / upskill as the staff walk past you, head down and avoid eye contact. The bins could be moved, the staff could be managed and trained better - all fixable, but not a good experience.
Paul
Paul, 2-night trip
Verified Hotels.com guest review
