Iberostar Waves Bahia - All Inclusive

4.5 star property
Mata de São João beachfront property with golf course, spa
your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Iberostar Waves Bahia - All Inclusive

On the beach, sun-loungers, beach volleyball
Aerial view
Lobby
On the beach, sun-loungers, beach volleyball
Front of property - evening/night

Reviews

8.8 out of 10

Excellent

Popular amenities

  • Free breakfast
  • Free parking
  • Bar
  • Airport transfer
  • Pool
  • Spa
Main amenities
  • Daily housekeeping
  • Golf course
  • On the beach
  • 6 restaurants and 2 poolside bars
  • 5 bars/lounges
  • Full-service spa
  • 3 outdoor pools
  • Nightclub
  • Free children's club
  • Free supervised childcare
  • Health club
  • Outdoor tennis court
Feel at home
  • Babysitting (surcharge)
  • Children's club (free)
  • Playground on-site
  • Television
  • Garden
  • Terrace

Room options

Available filters for rooms
Showing 53 of 53 rooms

Premium Room, Oceanfront (Single Use | Corner)

Highlights

Furnished lanai
Soundproofed
Air conditioning
Flat-screen TV
Blackout curtains
Ceiling fan
Eco-friendly toiletries
Hairdryer
  • Sleeps 1
  • 1 King Bed OR 2 Double Beds

Premium Room (Single Use | Privilege)

Highlights

Furnished lanai
Soundproofed
Air conditioning
Flat-screen TV
Blackout curtains
Ceiling fan
Eco-friendly toiletries
Hairdryer
  • Sleeps 1
  • 1 King Bed OR 2 Double Beds

Premium Double Room, Oceanfront (Corner)

Highlights

Furnished lanai
Soundproofed
Air conditioning
Flat-screen TV
Blackout curtains
Ceiling fan
Eco-friendly toiletries
Hairdryer
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

Premium Double Room (Near Pool)

Highlights

Furnished lanai
Soundproofed
Air conditioning
Flat-screen TV
Blackout curtains
Ceiling fan
Eco-friendly toiletries
Hairdryer
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

Premium Double Room, Oceanfront

Highlights

Furnished lanai
Soundproofed
Air conditioning
Flat-screen TV
Blackout curtains
Ceiling fan
Eco-friendly toiletries
Hairdryer
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

Premium Room, Oceanfront (Single Use)

Highlights

Furnished lanai
Soundproofed
Air conditioning
Flat-screen TV
Blackout curtains
Ceiling fan
Eco-friendly toiletries
Hairdryer
  • Sleeps 1
  • 1 King Bed OR 2 Double Beds

Premium Double Room (Spa)

Highlights

Furnished lanai
Soundproofed
Air conditioning
Flat-screen TV
Blackout curtains
Ceiling fan
Eco-friendly toiletries
Hairdryer
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

Junior Suite, Oceanfront

Highlights

Furnished lanai
Soundproofed
Air conditioning
Flat-screen TV
Blackout curtains
Separate bedroom
Ceiling fan
Eco-friendly toiletries
  • Sleeps 4
  • 1 King Bed

Junior Suite, Oceanfront (Single Use)

Highlights

Furnished lanai
Soundproofed
Air conditioning
Flat-screen TV
Blackout curtains
Ceiling fan
Eco-friendly toiletries
Hairdryer
  • Sleeps 1
  • 1 King Bed OR 2 Double Beds

Premium Double Room (Privilege)

Highlights

Furnished lanai
Soundproofed
Air conditioning
Flat-screen TV
Blackout curtains
Ceiling fan
Eco-friendly toiletries
Hairdryer
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

Premium Room (Single Use | Spa)

Highlights

Furnished lanai
Soundproofed
Air conditioning
Flat-screen TV
Blackout curtains
Ceiling fan
Eco-friendly toiletries
Hairdryer
  • Sleeps 1
  • 1 King Bed OR 2 Double Beds

Premium Room (Single Use | Near Pool)

Highlights

Furnished lanai
Soundproofed
Air conditioning
Flat-screen TV
Blackout curtains
Ceiling fan
Eco-friendly toiletries
Hairdryer
  • Sleeps 1
  • 1 King Bed OR 2 Double Beds

Premium Room

Highlights

Furnished lanai
Soundproofed
Air conditioning
Flat-screen TV
Blackout curtains
Ceiling fan
Eco-friendly toiletries
Hairdryer
  • Sleeps 1
  • 1 King Bed OR 2 Double Beds

Premium Double Room

Highlights

Furnished lanai
Soundproofed
Air conditioning
Flat-screen TV
Blackout curtains
Ceiling fan
Eco-friendly toiletries
Hairdryer
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

Premium Room (Single Use | Upper Floor)

Highlights

Furnished lanai
Soundproofed
Air conditioning
Flat-screen TV
Blackout curtains
Ceiling fan
Eco-friendly toiletries
Hairdryer
  • Sleeps 1
  • 1 King Bed OR 2 Double Beds

Premium Double Room, Ground Floor

Highlights

Furnished lanai
Soundproofed
Air conditioning
Flat-screen TV
Blackout curtains
Ceiling fan
Eco-friendly toiletries
Hairdryer
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

Premium Double Room (Upper Floor)

Highlights

Furnished lanai
Soundproofed
Air conditioning
Flat-screen TV
Blackout curtains
Ceiling fan
Eco-friendly toiletries
Hairdryer
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

Premium Double Room, Accessible

Highlights

Furnished lanai
Soundproofed
Air conditioning
Flat-screen TV
Blackout curtains
Ceiling fan
Eco-friendly toiletries
Hairdryer
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

Premium Room, Accessible (Single Use)

Highlights

Furnished lanai
Soundproofed
Air conditioning
Flat-screen TV
Blackout curtains
Ceiling fan
Eco-friendly toiletries
Hairdryer
  • Sleeps 1
  • 1 King Bed OR 2 Double Beds

Premium Room, Ground Floor (Single Use)

Highlights

Furnished lanai
Soundproofed
Air conditioning
Flat-screen TV
Blackout curtains
Ceiling fan
Eco-friendly toiletries
Hairdryer
  • Sleeps 1
  • 1 King Bed OR 2 Double Beds

Standard Room

Highlights

Furnished lanai
Soundproofed
Air conditioning
Flat-screen TV
Blackout curtains
Ceiling fan
Eco-friendly toiletries
Hairdryer
  • 36 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

Standard Room

Highlights

Furnished lanai
Soundproofed
Air conditioning
Flat-screen TV
Blackout curtains
Ceiling fan
Eco-friendly toiletries
Hairdryer
  • 36 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

Double Room (Near Pool)

Highlights

Furnished lanai
Soundproofed
Air conditioning
Flat-screen TV
Blackout curtains
Ceiling fan
Eco-friendly toiletries
Hairdryer
  • 36.4 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

Handicapped Room

  • Sleeps 4
  • 1 Double Sofa Bed and 1 King Bed

Room Premium With View

  • Sleeps 4
  • 2 Double Beds

Room Premium With Pool View

  • Sleeps 4
  • 2 Double Beds OR 1 Double Sofa Bed and 1 Double Bed

Room Premium With View

  • Sleeps 4
  • 2 Double Beds

Room Premium

  • Sleeps 4
  • 1 Double Sofa Bed and 1 Double Bed

Room Premium With Sea View

  • Sea view
  • Sleeps 1
  • 1 Double Bed

Room Premium With View

  • Sleeps 1
  • 1 Double Bed

Room Premium With Sea View

  • Sea view
  • Sleeps 1
  • 1 Double Bed

Handicapped Room

  • Sleeps 1
  • 1 Double Bed

Room Premium

  • Sleeps 1
  • 1 Double Bed

Suite Junior With Sea View

  • Sea view
  • Sleeps 1
  • 1 Double Bed

Room Premium With Pool View

  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed

Double Room Premium

  • Sleeps 1
  • 1 Queen Bed

Double Room Premium

  • Sleeps 4
  • 2 Queen Beds

Handicapped Room

  • Sleeps 4
  • 1 Double Sofa Bed and 1 King Bed

Room Premium With View

  • Sleeps 4
  • 2 Double Beds

Room Premium With Sea View

  • Sea view
  • Sleeps 4
  • 2 Queen Beds OR 1 Double Sofa Bed and 1 Double Bed

Suite Junior With Sea View

  • Sea view
  • Sleeps 4
  • 2 Queen Beds OR 1 Double Bed and 1 Double Sofa Bed

Room Premium With Sea View

  • Sea view
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed

Room Premium

  • Sleeps 4
  • 2 Queen Beds OR 1 Double Bed and 1 Double Sofa Bed

Room Premium With View

  • Sleeps 4
  • 2 Double Beds

Room Premium With Garden View

  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed

Double Room Premium

  • Sleeps 4
  • 2 Queen Beds

Room Premium With Sea View

  • Sea view
  • Sleeps 4
  • 2 Queen Beds OR 1 Double Sofa Bed and 1 Double Bed

Single Room Premium With Garden View

  • Sleeps 1
  • 1 Double Bed

Room Premium With Garden View

  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed

Room Premium With Pool View

  • Sleeps 1
  • 1 Double Bed

Room Premium

  • Sleeps 1
  • 1 Double Bed

Suite Junior With Sea View

  • Sea view
  • Sleeps 4
  • 2 Queen Beds OR 1 Double Sofa Bed and 1 Double Bed

Room Premium With Sea View

  • Sea view
  • Sleeps 4
  • 2 Queen Beds OR 1 Double Sofa Bed and 1 Double Bed

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About the area

Map
Rodovia BA 099 KM 56, Praia do Forte, Mata de São João, BA, 48280-000

What's nearby

  • Sapiranga Ecological Reserve - 14 min drive
  • Imbassai Beach - 14 min drive
  • Project Tamar Turtle Sanctuary - 16 min drive
  • Papa-Gente Beach - 18 min drive
  • Praia do Forte Beach - 18 min drive

Getting around

  • Salvador (SSA-Deputado Luis Eduardo Magalhaes Intl.) - 64 min drive
  • Airport shuttle (surcharge)

Restaurants

  • ‪Restaurante Meu Rei - ‬2 min drive
  • ‪Reataurante Pelô - ‬3 min drive
  • ‪Lobby Bar Iberostar Bahia - ‬1 min drive
  • ‪Iberostar Maj Tai Restaurante Oriental - Praia do Forte - ‬8 min walk
  • ‪Restaurante Maresias - ‬4 min drive

About this property

Iberostar Waves Bahia - All Inclusive

At Iberostar Waves Bahia - All Inclusive, you can hit the beach to play volleyball or relax on a sunlounger, plus you'll be within a 15-minute drive of Imbassai Beach. 3 outdoor pools provide fun for everyone, while guests in the mood for pampering can visit the spa to indulge in hot stone massages, body treatments and manicures and pedicures. Buffet Meu Rei, one of 6 restaurants, serves breakfast, lunch and dinner. Other highlights at this luxurious property include 2 poolside bars, a golf course and a nightclub. Fellow travellers love the helpful staff.

All-inclusive

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Food and beverages

À la carte meals, snacks and beverages included
In-room minibar (all beverages included)

Land activities

Fitness facilities
Tennis
Volleyball

Lessons/classes/games

Aerobics
Dancing

Entertainment

On-site live performances

Languages

English, French, German, Portuguese, Spanish

At a glance

DONE

Hotel size

    • 632 rooms
    • Arranged over 3 floors
DONE

Arriving/Leaving

    • Check-in time starts at 3 PM
    • Contactless check-in and check-out are available
    • Late check-in subject to availability
    • Minimum check-in age – 18
    • Check-out time is noon
    • Contactless check-out
DONE

Special check-in instructions

    • Front desk staff will greet guests on arrival
    • For more details, please contact the property using the information on the booking confirmation
DONE

Required at check-in

    • Credit card, debit card or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • Parents must have child's birth certificate and photo ID*
    • No cots (infant beds)
    • Babysitting*
    • Free supervised childcare
    • Free children's club
DONE

Pets

    • Pets not allowed
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • Free on-site self-parking
DONE

Transfers

    • Airport shuttle*
DONE

Other information

    • Smoke-free property

Property amenities

Food and drink

  • Free buffet breakfast each morning 7 AM–11:00 AM
  • 6 restaurants
  • 5 bars/lounges
  • 2 poolside bars
  • Swim-up bar
  • Snack bar/deli
  • Water dispenser

Travelling with children

  • Free children's club
  • Playground
  • Free supervised childcare/activities

What to do

  • On the beach
  • Tennis
  • Fitness classes
  • Yoga classes
  • Farming classes
  • Beach volleyball
  • Basketball
  • Golfing
  • Concerts/live shows
  • Shopping
  • Pool table
  • Ecotours nearby
  • Sailing nearby
  • Waterskiing nearby

Working away

  • 24-hour business centre
  • 10 meeting rooms
  • Conference centre (398 square feet of space)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Bike on-site
  • Beach sunloungers
  • Pool loungers

Facilities

  • 3 buildings/towers
  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Health club
  • Golf course on-site
  • 3 outdoor pools
  • Arcade/games room
  • Full-service spa
  • Nightclub
  • Outdoor tennis court
  • Sauna
  • Massage/treatment rooms
  • Steam room
  • Banquet hall

Accessibility

  • Upper floors accessible by stairs only

Room amenities

Be entertained

  • 32-inch flat-screen TV
  • Satellite TV channels

Home comfort

  • Air conditioning
  • Ceiling fan
  • Minibar

Sleep well

  • Blackout curtains
  • Soundproofed rooms
  • Bed sheets provided

What to enjoy

  • Furnished lanai

Freshen up

  • Shower only
  • Eco-friendly toiletries
  • Hairdryer
  • Towels

Stay connected

  • Free WiFi
  • Phone

More

  • Daily housekeeping
  • In-room safe
  • Eco-friendly toiletries
  • Eco-friendly cleaning products provided
  • LED light bulbs
  • Recycling

Special features

Spa

Guests can pamper themselves with a trip to the on-site spa, which has 13 treatment rooms. Services include hot stone massages, body treatments and manicures and pedicures. The spa is equipped with a hot tub, a steam room and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Dining

Buffet Meu Rei – This buffet restaurant serves breakfast, lunch and dinner.
Coqueiro – This restaurant specialises in Italian cuisine and only serves dinner. Reservations are required. Open selected days.
Francês – This restaurant specialises in French cuisine. Reservations are required. Open selected days.
Sakura – On-site theme restaurant. Open 24 hours. Open selected days.
Restaurante Baiano – On-site restaurant. Reservations are required. Open selected days.

Fees & policies

Optional extras

  • Airport shuttle service is offered for an extra charge

Children & extra beds

  • Babysitting is available for an extra charge
  • Parents or a legal guardian travelling with children under 18 years of age must present the child's birth certificate and an identity card with photo (passport, for example) at the check-in. For international travels to Brazil, if just one of the parents is travelling with the child, she/he must present – in addition to the child's certificate of birth and identity card with photo – a letter authorising the trip signed by the other parent with a notarial certification of signature. In case the parents or the legal guardian, as applicable, cannot or are unwilling to give this authorisation, a judicial authorisation is required. People who intend to travel to Brazil with children must consult with the Brazilian consulate before travelling for more information.

Pool, spa, & gym (if applicable)

  • Guests under 18 years old are not allowed in the spa

Policies

This property does not have lifts.
This property uses solar energy, plus a grey water recycling system and eco-friendly cleaning products.
This property accepts credit cards. Cash is not accepted.
Cashless transactions are available.
A fee for a mandatory Christmas Eve gala dinner is included in the total price displayed for stays on 24 December.
A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on 31 December.
This property is professionally cleaned.
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
Please note: Optional medical insurance can be purchased on site for a daily fee.

Also known as

Hotel Iberostar Bahia
Iberostar Bahia
Iberostar Bahia Inclusive Mat
Iberostar Bahia Hotel
Iberostar Bahia Hotel All Inclusive
Iberostar Bahia Hotel All Inclusive Praia do Forte
Iberostar Bahia Praia do Forte
Iberostar Bahia Hotel All Inclusive Mata de Sao Joao
Iberostar Bahia All Inclusive Mata de Sao Joao
Iberostar Bahia All Inclusive Mata de Sao Joao
Iberostar Bahia Hotel All Inclusive Mata de Sao Joao
All-inclusive property Iberostar Bahia Hotel All Inclusive
Iberostar Bahia All Inclusive

Frequently asked questions

Does Iberostar Waves Bahia - All Inclusive offer free cancellation for a full refund?
Yes, Iberostar Waves Bahia - All Inclusive does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Iberostar Waves Bahia - All Inclusive?
Yes, there are 3 outdoor pools.
Are pets allowed at Iberostar Waves Bahia - All Inclusive?
Sorry, pets aren't allowed.
Is parking offered on site at Iberostar Waves Bahia - All Inclusive?
Yes, there's free self parking.
Is an airport shuttle service offered by Iberostar Waves Bahia - All Inclusive?
Yes, an airport shuttle is available.
What are the check-in and check-out times at Iberostar Waves Bahia - All Inclusive?
You can check in starting at 3 PM. Check-out time is noon. Contactless social distancing and check-out are available.
What is there to do at Iberostar Waves Bahia - All Inclusive and nearby?
Have fun with on-site activities such as volleyball and cycling, and practise your swing on the golf course. Additional recreation on-site includes fitness classes, basketball and volleyball. Indulge in a treatment at the spa and enjoy a swim in one of the 3 outdoor swimming pools. Iberostar Waves Bahia - All Inclusive also has 2 poolside bars, 5 bars and a nightclub, as well as a sauna, a steam room and an arcade.
Are there restaurants at or near Iberostar Waves Bahia - All Inclusive?
Yes, there are 6 on-site restaurants, featuring Italian cuisine.
Does Iberostar Waves Bahia - All Inclusive have any outdoor private spaces?
Yes, every room features a furnished lanai.
What's the area around Iberostar Waves Bahia - All Inclusive like?
Iberostar Waves Bahia - All Inclusive is in Açu da Torre. Popular attractions include Imbassai Beach, which is 14 minutes away by car.

Iberostar Waves Bahia - All Inclusive Reviews

Reviews

8.8

Excellent

9.2/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Exceptional

Guido, 7-night family trip
Verified Hotels.com guest review

8/10 Very good

.
Claire, 7-night family trip
Verified Expedia guest review

10/10 Exceptional

Beautiful and peaceful place!
Paul, 5-night trip
Verified Expedia guest review

10/10 Exceptional

Andre, 5-night family trip
Verified Expedia guest review

10/10 Exceptional

Uma ótima experiência. Ficamos na suíte jr em frente ao mar e próx as duas piscinas. Só os restaurantes principais que ficavam longe. Limpeza do quarto foi excepcional, comida gostosa e diversa. O entretenimento muito bom, padrão Cancún. Achei que o tratamento deveria ser mais VIP pelo preço pago. Única critica foi para a troca de talheres. Voltaremos!
Maria, 4-night family trip
Verified Expedia guest review

10/10 Exceptional

Jose Mauricio González, 5-night trip
Verified Expedia guest review

10/10 Exceptional

Ricardo, 3-night trip
Verified Expedia guest review

10/10 Exceptional

Second time in the resort, nice food is offered, good variety. Room is spacious and two swimming pools, being one with warm water. Definitely i will return again
Alessandro, 5-night romance trip
Verified Expedia guest review

6/10 Good

El lugar es correcto, pero las veces que fui anteriormente era perfecto, como que le falta mantenimiento y algo de cariño...
Verified Orbitz guest review

10/10 Exceptional

Likes: Lots of space to stretch out. Great value for the money spent. Dislikes: No dehumidifier in room, it stays wet inside. Allowing adults to carry drinks and food into pools. (The pool bar is fine, but when I see a plate of food on the outside of the pool edge and a pina coloda spill into the water by a drunk woman, it made us leave the pool that day.) Please enforce no food and drinks in the pool.
Verified Expedia guest review

8/10 Very good

Pleasant spot
Nice spot , confort, clean and very pleasant, only cons I could find was the baby cart rented by hotel was really low quality and I regret not to have brought my own, as well the star-privillege reserved areas on the beach as kind senseless, as I paid almost 1000 extra to upgrade from Bahia to Selection it doesn't make any sense you have to pay further 2500 to stay in a front beach chair, it looks like hotel is trying to make money pushing charges to guests that are already paying a lot for the stay
ALEX, 5-night family trip
Verified Hotels.com guest review

8/10 Very good

Everything was perfect, except the check in and check out. We waited for hours for our room to be ready and when it was ready nobody told us, we were just sitting in the lobby for hours waiting. And for the check out the lady was so rude to us, she made us wait to check out, and she wasn’t doing anything, we just stood around waiting to check out and for her to get the taxi information to let him in to the resort. It’s my first time staying at this iberostar, the property is amazing but the front desk team should be more friendly!!
Bendily, 5-night romance trip
Verified Expedia guest review

10/10 Exceptional

Great stay
Very good, the place and the food
Bruno Carvalho, 7-night trip
Verified Hotels.com guest review

8/10 Very good

Ótimo resort! Bom atendimento
Muito bom estadia! Falta apenas a cerveja Heineken
Kaolan, 4-night trip
Verified Hotels.com guest review

2/10 Poor

Ana Clara, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

3-night trip
Verified Orbitz guest review

8/10 Very good

Overall Okay
Beautiful property located at the beautiful Praia do Forte Beach. Nice rooms but the food at all Iberostar hotel around the world is mediocre. Drinks were not premium but were OK. Great service and excellent customer service. overall, I had a good stay but I would not return..
Leonardo, 2-night family trip
Verified Hotels.com guest review

10/10 Exceptional

The resort was very clean and the customer service was amazing.
3-night romance trip
Verified Expedia guest review

10/10 Exceptional

The staff was all very nice and helpful - especially those who tried helping us with our language barrier! Our only negative comment is the room smelled terribly musty/moldy and no cleaning could get that out . I had to wash all my clothes that I took even if I hadn’t worn some of them !
Deborah, 15-night trip
Verified Hotels.com guest review

10/10 Exceptional

Nice resort, good food and drinks, nice pool. Beach not so much. Good measurements against COVID-19. Good shows at night. Overall pleasant stay, i would stay again.
5-night romance trip
Verified Expedia guest review

10/10 Exceptional

Serviço impecável! Tudo muito limpo. Funcionários prestativos. Ótimas bebidas.
5-night family trip
Verified Orbitz guest review

6/10 Good

Potentially excellent, however service mediocre
Potentially an excellent place to go with friends or family. Unfortunately at times the service was slow. The food quality was average and only a buffet option is available when staying less than 3 days. Even if staying more days, the restaurants are not guaranteed. The steakhouse restaurant was very average and we waited two hours on a main course. Only one restaurant (out of 5) was open daily while we were there. We upgraded to Prestige in the last 2 days and had an excellent level of service, highly recommended. Beautiful pool, views and higher quality drinks and a few small petiscos. I got the impression that staff can make very little decisions for themselves. Every small request goes up and down through management levels, leaving people highly stressed in a place they go to enjoy. In 3 days we spent an unimaginable time at reception for very basic requirements.
Kevin, 2-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

5-night trip
Verified Expedia guest review

10/10 Exceptional

The hotel is located at beautiful premises. The staff is very kind. The only suggestions I would make to the hotel are: 1-room service: there is no room service. A lot of guests come with family and children and at least a basic room service (being this an all inclusive hotel, it is a standard I guess) 2-towels: you get a card to exchange for a towel at the pool. If you loose it there a charge. This is a bumer. The while point of paying an all inclusive is not to have to carry around wallet or any other thing
3-night family trip
Verified Expedia guest review

10/10 Exceptional

Regina, 1-night trip
Verified Hotels.com guest review