4/10 Fair
20 Dec 2024
Great staff, terrible room
Staff was very friendly! Lounge area was nice and cozy. Daily breakfast was breakfast at the very least. Our rooms heating was not working. Brought it to the staffs attention and they tried to fix it. It still wasn’t fully working but was tolerable. The pillows and mattress were not ideal and left us with sleepless nights. The hallways leading to the rooms have a peculiar smell to them and the bathroom held the stench of mildew. Again, i would like to put emphasis on how kind the staff was and were the best part of our stay. But the room was below satisfactory and left disappointed with an aching back and shoulders.
Lauren
Lauren, 2-night trip
Verified Hotels.com guest review