Reception staff very friendly and helpful. Fillipo was good humoured and efficient at check-in. In the morning, the lady was also very kind and we left our bags while we were exploring Venice. We had to change our plans for our departure due to a train strike. We were welcome to stay in the lobby and use the free wifi to book a flixbus for the evening. There was free tea in the lobby too, which was nice after a long day. The train station (also buses and coaches) across the road and good restaurants very close by. Breakfast was buffet style, mainly sweet, but good quality. Nice coffee and scrambled eggs. We had superior triple room - comfy beds (the king size extra large), nespresso machine and complementary minibar. Odd that there was only two of everything (bathrobes, slippers, bath towels) but, as we arrived late and stayed only one night, we didn’t really need more. I’m sure they would have been offered if we’d asked. Thank you.