6/10 Good
23 Dec 2024
Terrible
Front desk charged us $10 for breakfast because we took a small plate to our room for our 1 year old. They wanted us to eat in the lobby but it shouldn’t matter where I eat my food. I paid a little over $300 to stay 3 night at this hotel. I should be allowed to take a small plate of food to my room. Out of all the hotels I stayed in and had breakfast at, I was NEVER charged extra for taking food to the room I PAID for.
Check in fee was $30 because we needed to check in early which was fine with us.
Front desk charged my card $100 2 times and blamed the system. They also charged my card $70 when they should have only charged my card $130. $100 for the security deposit and $30 for the early check in fee, they need to refund me $260 because the check in fee was not taking out of my security deposit that was a separate charge.
$100 security deposit
$30 early check in fee(separate charge, not taking out of security deposit)
$70(unauthorized charge)
$10 for breakfast
$100(another unauthorized charge)
So in total this hotel took $300 off my card. And needs to give me back $260. My son’s daycare is due on Monday, and they took that money.
Overall, this hotel is a bit outdated, the room was ok. The only problem the room had was the comforter had some holes in it and the closet door was missing a handle. Bathroom was clean.
I don’t recommend this hotel. They will overly charged your card.
Tkeyah
Tkeyah, 3-night family trip
Verified Hotels.com guest review
