6/10 Good
1 Dec 2024
Beautiful cabin, with potential, but….
To start the cabins appear to be new and the concepts are beautiful. The shower head was a nice rain maker. They did appear as though punch out was never completed as there are still unfinished construction items such as screw pops in drywall and can light holes where a different size light is installed. When I arrived, the number I was asked to text for better check in apparently wasn’t for that at all. I had no assigned cabin. I called a different number to which the manager answered promptly. He assigned me a cabin which was never cleaned. Hoping “all hands on deck” would be the solution, instead a single cleaner was assigned to which we eventually left after waiting over an hour. I asked for a call when it was ready which never occurred. We returned to the property later in the night. It was cleaned, but not vacuumed. While our stay was pleasant, the uncleanliness of the residence was a turn off. Dog hair abundant. If they are going to allow dogs on site, they should at least vacuum or offer non animal rooms. This place has great potential and was still a spacious beautiful cabin, and perhaps my experience was the outlier. I typically don’t leave negative reviews, but hotels.com has been null and void during this process. No way to contact them and they do not stand as a guardian to your booking or money spent!
Verified traveller
2-night family trip
Verified Hotels.com guest review
