Very friendly, knowledgeable, and respecting staff. Hands down the best staff on all 6 hotels I stayed at for this Italy trip. Hotel wise, it is in a great location for the 1st timer to Venice; it provides thoughtful little things like welcome snacks and chocolate on every room clean (good brand chocolate too), and breakfast takeaway bag if you have to leave early and cannot make it to the included breakfast. My only complain maybe the format of the buffet, you have to ask for what you want instead of getting your own, but seems hotel outsources that function so not so much in their control.