6/10 Good
3 Feb 2025
The only reason i selected this hotel for my dad is because it showed a walk in shower. Since he just had knee surgery he beefed one to bathe. I called to confirm and a man assured me that was whst we reserved. When checking in the lady stated the only two rooms with walk-in showers ate taken and have been for quite some time. She stressed that they were for people in wheelchairs. She mentioned that several times, insinuating that you must be in a wheelchair to get those rooms. My dad was very uncomfortable and your team needs to be trained on how to handle ADA issues.
Verified traveller
2-night family trip
Verified Hotels.com guest review