4/10 Fair
2 Jan 2025
Unprofessional
The guy at the front desk was very rude. We were told no clean towels until after 8am and even then they said it would be another 2 hours. My son woke up from his nap, snuck out of the room while I was sleeping, and pulled the fire alarm that was outside our door. The hotel charged us for the fire department having to come but never gave a receipt. My son is 2, this never should have been within his reach. At checkout, we were running behind because we couldn't fit everything in our car. The girl at the front desk said we had until noon. After that someone called the phone and insisted that we had to leave now. Very unprofessional very rude
Jordan
Jordan, 5-night family trip
Verified Hotels.com guest review