Av. Costera Miguel Aleman 1803, Fracc. Magallanes, Acapulco, GRO, 39670
What's nearby
Diana the Huntress - 7 min walk
Galerías Acapulco - 8 min walk
Condesa Beach - 8 min walk
Parque Papagayo - 15 min walk
Papagayo Beach - 17 min walk
Getting around
Acapulco, Guerrero (ACA-General Juan N. Alvarez Intl.) - 17 min drive
Area shuttle (surcharge)
Restaurants
Los Tarascos - 2 min walk
La Gamba Restaurant-Bar Club de Playa - 4 min walk
Barra Vieja 520 - 2 min walk
Restaurante Maria Bonita - 4 min walk
Bar 26 - 3 min walk
About this property
HS HOTSSON Hotel Acapulco
At HS HOTSSON Hotel Acapulco, you can spend time at the beach enjoying the shade from a beach umbrella, plus activities such as surfing/body boarding, parasailing and waterskiing are nearby. 4 outdoor pools provide a splash of fun, and guests can also take advantage of a 24-hour fitness centre. NUDE AT THE BEACH, one of 4 restaurants, serves international cuisine and is open for breakfast, lunch and dinner. Other highlights include 2 bars/lounges, a poolside bar and a children's pool.
All-inclusive
All-inclusive room rates at HS HOTSSON Hotel Acapulco are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply).
Languages
English, Spanish
At a glance
Hotel size
506 rooms
Arranged over 28 floors
Arriving/Leaving
Check-in start time: 3 PM; check-in end time: 6 AM
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age – 18
Check-out time is noon
Contactless check-out
Restrictions related to your trip
Check COVID-19 restrictions
Special check-in instructions
Front desk staff will greet guests on arrival
This property doesn't offer after-hours check-in
For more details, please contact the property using the information on the booking confirmation
This property requires valid ID for all guests at check-in, regardless of age. A birth certificate should be presented for children to confirm age.
Required at check-in
Credit card, debit card or cash deposit required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 18
Pets
No pets or service animals allowed
Internet
Free WiFi and wired internet access in public areas
Free WiFi in rooms
Parking
On-site self-parking (MXN 150 per night)
On-site valet parking (MXN 150 per night)
On-site parking is limited
On-site carport
Off-site
Area shuttle*
Other information
Smoke-free property
Property amenities
Food and drink
Buffet breakfast (surcharge) each morning 7:00 AM–noon
4 restaurants
2 bars/lounges
Poolside bar
Room service
Snack bar/deli
Travelling with children
Children's pool
What to do
On the beach
Access to nearby outdoor pool
Bike rentals nearby
Golfing nearby
Hiking/biking trails nearby
Parasailing nearby
Surfing/body boarding nearby
Zip-lining nearby
Working away
Business centre
Meeting rooms
Conference space (9483 square feet)
Services
24-hour front desk
Concierge services
Tour/ticket assistance
Dry cleaning/laundry services
Luggage storage
Wedding services
Beach umbrellas
Facilities
1 building/tower
Built in 1982
ATM/banking
Safe-deposit box at front desk
Terrace
24-hour fitness centre
4 outdoor pools
Banquet hall
Accessibility
Lift
Wheelchair-accessible registration desk
Wheelchair-accessible pool
Wheelchair-accessible business centre
Wheelchair-accessible restaurant
Wheelchair-accessible lounge
Room amenities
Be entertained
Cable TV channels
Home comfort
Air conditioning
Iron/ironing board
Sleep well
Bed sheets provided
What to enjoy
Balcony
Freshen up
Free toiletries
Hairdryer
Towels
Stay connected
Free WiFi
Phone
More
Daily housekeeping
In-room safe
Connecting/adjoining rooms available
Special features
Dining
NUDE AT THE BEACH – Overlooking the ocean, this restaurant specialises in international cuisine and serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar.
Los Caracoles – This poolside restaurant specialises in international cuisine and serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar. Open selected days.
Pagliacci – Overlooking the ocean, this theme restaurant specialises in Italian cuisine and only serves dinner. Guests can enjoy drinks at the bar. Reservations are required. Open selected days.
LOS ARCOS – Overlooking the ocean, this theme restaurant specialises in Mexican cuisine and only serves lunch. Guests can enjoy drinks at the bar. Reservations are required. Open selected days.
Fees & policies
Optional extras
Buffet breakfast is offered for an extra charge of approximately MXN 385 for adults and MXN 199 for children
Local area shuttle service is offered for an extra charge
Parking
Self-parking costs MXN 150 per night
Valet parking costs MXN 150 per night
Pool, spa, & gym (if applicable)
Guests under 18 years old are not allowed in the fitness facility, and guests under 12 years old are only allowed in the swimming pool with adult supervision
Policies
The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Only registered guests are allowed in the guestrooms.
Guests can rest easy knowing that there's a fire extinguisher, a security system, a first aid kit and window guards on-site.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.
This property accepts credit cards. Cash is not accepted.
Cashless transactions are available.
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
Outside food and drink are not permitted on the premises.
Also known as
Gran Plaza Acapulco
HS HOTSSON Smart Acapulco Hotel
Crowne Plaza Hotel Acapulco
HS HOTSSON Smart Hotel
Crowne Plaza Acapulco Hotel Acapulco
HS HOTSSON Smart
Frequently asked questions
Does HS HOTSSON Hotel Acapulco offer free cancellation for a full refund?
Yes, HS HOTSSON Hotel Acapulco does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Is there a pool at HS HOTSSON Hotel Acapulco?
Yes, there are 4 outdoor pools and a children's pool.
Are pets allowed at HS HOTSSON Hotel Acapulco?
Sorry, neither pets nor service animals are allowed.
Is parking offered on site at HS HOTSSON Hotel Acapulco?
Yes. Self-parking costs MXN 150 per night. Valet parking costs MXN 150 per night. Parking spaces may be limited.
What are the check-in and check-out times at HS HOTSSON Hotel Acapulco?
Check-in start time: 3 PM; check-in end time: 6 AM. Check-out time is noon. Express check-in and contactless social distancing and check-out are available.
What is there to do at HS HOTSSON Hotel Acapulco and nearby?
Have fun with activities such as cycling, boat tours and hiking, and practise your swing at the nearby golf course. Enjoy a swim in one of the 4 outdoor swimming pools or use the hotel's other amenities, which include 2 bars and a 24-hour fitness centre. HS HOTSSON Hotel Acapulco also has access to a nearby outdoor pool.
Are there restaurants at or near HS HOTSSON Hotel Acapulco?
Yes, there are 4 on-site restaurants, featuring international cuisine, ocean views and poolside dining.
Does HS HOTSSON Hotel Acapulco have any outdoor private spaces?
Yes, every room features a balcony.
What's the area around HS HOTSSON Hotel Acapulco like?
HS HOTSSON Hotel Acapulco is located on the waterfront in Costera Acapulco, a short 7-minute walk from Diana the Huntress and 8 minutes' walk from Condesa Beach.
HS HOTSSON Hotel Acapulco Reviews
Reviews
8.0
Very good
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
8.4/10
Cleanliness
8.0/10
Staff & service
7.8/10
Amenities
7.8/10
Property conditions & facilities
8.2/10
Eco-friendliness
Reviews
10/10 Exceptional
26 Aug 2024
Acapulco Gold☀️
Had an amazing staying! Was upgraded to a villa due to Hotel being remodeled after hurricane Otis. Staff was attentive and fast with delivering any food orders. Always friendly and with a smile. Also the villas are super clean!!
Alexis
Alexis, 5-night family trip
Verified Hotels.com guest review
10/10 Exceptional
1 Aug 2024
Everything was really clean, really friendly staff. Definitely coming back to this hotel and villas.
Andres
Andres, 5-night family trip
Verified Expedia guest review
10/10 Exceptional
22 Oct 2023
Convenient to all my needs
JUAN
Verified Travelocity guest review
10/10 Exceptional
21 Oct 2023
GUADALUPE
GUADALUPE, 1-night trip
Verified Expedia guest review
8/10 Very good
15 Oct 2023
Mayor limpieza en las zonas comunes y elevadores
ana
ana, 2-night trip
Verified Expedia guest review
8/10 Very good
8 Oct 2023
So my wife and i came to acapulco cause it was a dream place to vist since i was a kid
Rene
Rene, 4-night trip
Verified Expedia guest review
10/10 Exceptional
2 Oct 2023
Etna
Etna, 3-night trip
Verified Expedia guest review
10/10 Exceptional
1 Oct 2023
Marcos
Marcos, 16-night trip
Verified Expedia guest review
8/10 Very good
25 Sept 2023
William R
William R, 5-night trip
Verified Expedia guest review
10/10 Exceptional
21 Sept 2023
very clean
Roberto
Roberto, 6-night trip
Verified Expedia guest review
6/10 Good
16 Sept 2023
Guga
Guga, 6-night trip
Verified Expedia guest review
4/10 Fair
10 Sept 2023
I really liked the second floor pool, it was very nice and clean and has an awesome view of the Acapulco bay. The customer service from Nicolas was excellent.
I did not like the sewer smell inside the hotel and across the city.
Raul
Raul, 10-night family trip
Verified Expedia guest review
10/10 Exceptional
6 Sept 2023
This is a great Hotel located in the center of Acapulco. Many restaurants and shops within walking distance.
Christopher
Christopher, 4-night trip
Verified Expedia guest review
10/10 Exceptional
5 Sept 2023
Carlos Alberto
Carlos Alberto, 4-night trip
Verified Hotels.com guest review
4/10 Fair
3 Sept 2023
Yuridya
Yuridya, 5-night trip
Verified CheapTickets guest review
4/10 Fair
29 Aug 2023
Ruben
Ruben, 3-night trip
Verified Hotels.com guest review
6/10 Good
14 Aug 2023
MARIA
MARIA, 7-night trip
Verified Expedia guest review
8/10 Very good
14 Aug 2023
Falta inovar muebles
Greg Mizael
Greg Mizael, 3-night family trip
Verified Expedia guest review
2/10 Poor
11 Aug 2023
Never booking through expedia again. The property has beds like rocks and music playing so loud it’s imposible to sleep. Neither Expedia or the hotel cared about me, only about their deal, and kept my money even when I canceled the rest of my stay very early after my first night. Esmeralda Prrez, worst manager.
Anna
Anna, 3-night family trip
Verified Expedia guest review
8/10 Very good
6 Aug 2023
Sandra
Sandra, 16-night family trip
Verified Hotels.com guest review
10/10 Exceptional
5 Aug 2023
Jose
Jose, 1-night trip
Verified Expedia guest review
6/10 Good
1 Aug 2023
check out was terrible did not get us access to a room till pass 3 PM and a 10 AM housekeeper keeps calling toremind us of 12 check out.
not a nice experience
Luis
Luis, 1-night romance trip
Verified Expedia guest review
6/10 Good
29 July 2023
I had high hopes for this resort, but was immediately disappointed on arrival. There were about 5 bell men at their desk, and even though they saw me struggling with getting my heavy luggage down, no one provided their assistance, they just continued to stand there and look. The service staff at the restaurant were a hit or miss. Some looked bothered when you asked for certain things while other where pleasant. The drink, very disappointing! Nothing tasted right!
Jacqueline
Jacqueline, 2-night romance trip
Verified Expedia guest review
2/10 Poor
26 July 2023
Had roaches. Second room had no towels. Phone didn't work. Saftey lock box did not work.