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HS HOTSSON Hotel Acapulco

3.5 star property
Costera Acapulco beachfront hotel with 4 restaurants, pool bar
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for HS HOTSSON Hotel Acapulco

On the beach, beach umbrellas
Property amenity
Senior Suite, 1 King Bed, Jetted Tub
Poolside bar
Villa | Exterior
VIP Access

Reviews

8.0 out of 10

Very good

Popular amenities

  • Bar
    Bar
  • Connecting rooms available
    Connecting rooms available
  • Pool
    Pool
  • Parking available
    Parking available
  • 24/7 front desk
    24/7 front desk
  • Gym
    Gym
Main amenities
  • Daily housekeeping
  • On the beach
  • 4 restaurants and 2 bars/lounges
  • 4 outdoor pools
  • Breakfast available
  • 24-hour fitness centre
  • Beach umbrellas
  • Valet parking
  • Self parking
  • Children's pool
  • Pool bar
  • Room service
Feel at home
  • Children's pool
  • Connecting/adjoining rooms available
  • Terrace
  • Daily housekeeping
  • Laundry facilities
  • Lift

Room options

Available filters for rooms
Showing 7 of 7 rooms

View all photos for Junior Suite, 1 King Bed, Balcony, Partial Ocean View

Junior Suite, 1 King Bed, Balcony, Partial Ocean View

Junior Suite, 1 King Bed, Balcony, Partial Ocean View

Highlights

Balcony
Air conditioning
Connecting rooms available
TV
Separate bedroom
Rainfall showerhead
Hairdryer
Cable channels
  • 61 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite, 2 Double Beds, Balcony, Partial Ocean View

Junior Suite, 2 Double Beds, Balcony, Partial Ocean View

Junior Suite, 2 Double Beds, Balcony, Partial Ocean View

Highlights

Balcony
Air conditioning
Connecting rooms available
TV
Separate bedroom
Rainfall showerhead
Hairdryer
Cable channels
  • 41 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 2 Double Beds, Balcony, Partial Ocean View

Deluxe Room, 2 Double Beds, Balcony, Partial Ocean View | View from room

Deluxe Room, 2 Double Beds, Balcony, Partial Ocean View

Highlights

Balcony
Air conditioning
Connecting rooms available
TV
Rainfall showerhead
Hairdryer
Cable channels
Daily housekeeping
  • 26 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, 1 King Bed, Balcony, Bay View

Suite, 1 King Bed, Balcony, Bay View

Suite, 1 King Bed, Balcony, Bay View

Highlights

Balcony
Air conditioning
Connecting rooms available
TV
Separate bedroom
Rainfall showerhead
Hairdryer
Cable channels
  • 33 sq m
  • Bay view
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Balcony, Partial Ocean View

Deluxe Room, 1 King Bed, Balcony, Partial Ocean View

Deluxe Room, 1 King Bed, Balcony, Partial Ocean View

Highlights

Balcony
Air conditioning
Connecting rooms available
TV
Rainfall showerhead
Hairdryer
Cable channels
Iron/ironing board
  • 26 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Senior Suite, 1 King Bed, Jetted Tub

Senior Suite, 1 King Bed, Jetted Tub

Senior Suite, 1 King Bed, Jetted Tub

Highlights

Balcony
Air conditioning
Connecting rooms available
TV
Separate bedroom
Jetted bath
Hydromassage showerhead
Rainfall showerhead
  • 81 sq m
  • Bay view
  • Sleeps 2
  • 1 King Bed

View all photos for Presidential Suite, 2 Bedrooms, Private Pool, Ocean View

Presidential Suite, 2 Bedrooms, Private Pool, Ocean View

Presidential Suite, 2 Bedrooms, Private Pool, Ocean View

Highlights

Balcony
Private pool
Air conditioning
Connecting rooms available
TV
2 bedrooms
Jetted bath
Hydromassage showerhead
  • 233 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 2 Double Beds

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8.0 out of 10, Very good, (1182)
The price is AU$181
includes taxes & fees
1 Dec - 2 Dec
Hotel Emporio Acapulco
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About the area

Map
Av. Costera Miguel Aleman 1803, Fracc. Magallanes, Acapulco, GRO, 39670

What's nearby

  • Diana the Huntress - 7 min walk - 0.6 km
  • Galerías Acapulco - 8 min walk - 0.7 km
  • Condesa Beach - 8 min walk - 0.7 km
  • Parque Papagayo - 15 min walk - 1.3 km
  • Papagayo Beach - 17 min walk - 1.4 km

Getting around

  • Acapulco, Guerrero (ACA-General Juan N. Alvarez Intl.) - 17 min drive
  • Area shuttle (surcharge)

Restaurants

  • ‪Los Tarascos - ‬2 min walk
  • ‪La Gamba Restaurant-Bar Club de Playa - ‬4 min walk
  • ‪Barra Vieja 520 - ‬2 min walk
  • ‪Restaurante Maria Bonita - ‬4 min walk
  • ‪Bar 26 - ‬3 min walk

About this property

HS HOTSSON Hotel Acapulco

At HS HOTSSON Hotel Acapulco, you can spend time at the beach enjoying the shade from a beach umbrella, plus activities such as surfing/body boarding, parasailing and waterskiing are nearby. 4 outdoor pools provide a splash of fun, and guests can also take advantage of a 24-hour fitness centre. NUDE AT THE BEACH, one of 4 restaurants, serves international cuisine and is open for breakfast, lunch and dinner. Other highlights include 2 bars/lounges, a poolside bar and a children's pool.

All-inclusive

All-inclusive room rates at HS HOTSSON Hotel Acapulco are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply).

Languages

English, Spanish

At a glance

Hotel size

  • 506 rooms
  • Arranged over 28 floors

Arriving/Leaving

  • Check-in start time: 3 PM; check-in end time: 6 AM
  • Contactless check-in and check-out are available
  • Express check-in available
  • Minimum check-in age – 18
  • Check-out time is noon
  • Contactless check-out

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival
  • This property doesn't offer after-hours check-in
  • For more details, please contact the property using the information on the booking confirmation
  • This property requires valid ID for all guests at check-in, regardless of age. A birth certificate should be presented for children to confirm age.

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi and wired internet access in public areas
  • Free WiFi in rooms

Parking

  • On-site self-parking (MXN 150 per night)
  • On-site valet parking (MXN 150 per night)
  • On-site parking is limited
  • On-site carport

Off-site

  • Area shuttle*

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 7:00 AM–noon
  • 4 restaurants
  • 2 bars/lounges
  • Poolside bar
  • Room service
  • Snack bar/deli

Travelling with children

  • Children's pool

What to do

  • On the beach
  • Access to nearby outdoor pool
  • Bike rentals nearby
  • Golfing nearby
  • Hiking/biking trails nearby
  • Parasailing nearby
  • Surfing/body boarding nearby
  • Zip-lining nearby

Working away

  • Business centre
  • Meeting rooms
  • Conference space (9483 square feet)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Luggage storage
  • Wedding services
  • Beach umbrellas

Facilities

  • 1 building/tower
  • Built in 1982
  • ATM/banking
  • Safe-deposit box at front desk
  • Terrace
  • 24-hour fitness centre
  • 4 outdoor pools
  • Banquet hall

Accessibility

  • Lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible business centre
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge

Room amenities

Be entertained

  • Cable TV channels

Home comfort

  • Air conditioning
  • Iron/ironing board

Sleep well

  • Bed sheets provided

What to enjoy

  • Balcony

Freshen up

  • Free toiletries
  • Hairdryer
  • Towels

Stay connected

  • Free WiFi
  • Phone

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

Dining

NUDE AT THE BEACH – Overlooking the ocean, this restaurant specialises in international cuisine and serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar.
Los Caracoles – This poolside restaurant specialises in international cuisine and serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar. Open selected days.
Pagliacci – Overlooking the ocean, this theme restaurant specialises in Italian cuisine and only serves dinner. Guests can enjoy drinks at the bar. Reservations are required. Open selected days.
LOS ARCOS – Overlooking the ocean, this theme restaurant specialises in Mexican cuisine and only serves lunch. Guests can enjoy drinks at the bar. Reservations are required. Open selected days.

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately MXN 385 for adults and MXN 199 for children
  • Local area shuttle service is offered for an extra charge

Parking

  • Self-parking costs MXN 150 per night
  • Valet parking costs MXN 150 per night

Pool, spa, & gym (if applicable)

  • Guests under 18 years old are not allowed in the fitness facility, and guests under 12 years old are only allowed in the swimming pool with adult supervision

Policies

The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Only registered guests are allowed in the guestrooms.
Guests can rest easy knowing that there's a fire extinguisher, a security system, a first aid kit and window guards on-site.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.
This property accepts credit cards. Cash is not accepted.
Cashless transactions are available.
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
Outside food and drink are not permitted on the premises.

Also known as

Gran Plaza Acapulco
HS HOTSSON Smart Acapulco Hotel
Crowne Plaza Hotel Acapulco
HS HOTSSON Smart Hotel
Crowne Plaza Acapulco Hotel Acapulco
HS HOTSSON Smart

Frequently asked questions

Does HS HOTSSON Hotel Acapulco offer free cancellation for a full refund?
Yes, HS HOTSSON Hotel Acapulco does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Is there a pool at HS HOTSSON Hotel Acapulco?
Yes, there are 4 outdoor pools and a children's pool.
Are pets allowed at HS HOTSSON Hotel Acapulco?
Sorry, neither pets nor service animals are allowed.
Is parking offered on site at HS HOTSSON Hotel Acapulco?
Yes. Self-parking costs MXN 150 per night. Valet parking costs MXN 150 per night. Parking spaces may be limited.
What are the check-in and check-out times at HS HOTSSON Hotel Acapulco?
Check-in start time: 3 PM; check-in end time: 6 AM. Check-out time is noon. Express check-in and contactless social distancing and check-out are available.
What is there to do at HS HOTSSON Hotel Acapulco and nearby?
Have fun with activities such as cycling, boat tours and hiking, and practise your swing at the nearby golf course. Enjoy a swim in one of the 4 outdoor swimming pools or use the hotel's other amenities, which include 2 bars and a 24-hour fitness centre. HS HOTSSON Hotel Acapulco also has access to a nearby outdoor pool.
Are there restaurants at or near HS HOTSSON Hotel Acapulco?
Yes, there are 4 on-site restaurants, featuring international cuisine, ocean views and poolside dining.
Does HS HOTSSON Hotel Acapulco have any outdoor private spaces?
Yes, every room features a balcony.
What's the area around HS HOTSSON Hotel Acapulco like?
HS HOTSSON Hotel Acapulco is located on the waterfront in Costera Acapulco, a short 7-minute walk from Diana the Huntress and 8 minutes' walk from Condesa Beach.

HS HOTSSON Hotel Acapulco Reviews

Reviews

8.0

Very good

8.4/10

Cleanliness

8.0/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Exceptional

Acapulco Gold☀️
Had an amazing staying! Was upgraded to a villa due to Hotel being remodeled after hurricane Otis. Staff was attentive and fast with delivering any food orders. Always friendly and with a smile. Also the villas are super clean!!
Alexis, 5-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Everything was really clean, really friendly staff. Definitely coming back to this hotel and villas.
Andres, 5-night family trip
Verified Expedia guest review

10/10 Exceptional

Convenient to all my needs
Verified Travelocity guest review

10/10 Exceptional

GUADALUPE, 1-night trip
Verified Expedia guest review

8/10 Very good

Mayor limpieza en las zonas comunes y elevadores
ana, 2-night trip
Verified Expedia guest review

8/10 Very good

So my wife and i came to acapulco cause it was a dream place to vist since i was a kid
Rene, 4-night trip
Verified Expedia guest review

10/10 Exceptional

Etna, 3-night trip
Verified Expedia guest review

10/10 Exceptional

Marcos, 16-night trip
Verified Expedia guest review

8/10 Very good

William R, 5-night trip
Verified Expedia guest review

10/10 Exceptional

very clean
Roberto, 6-night trip
Verified Expedia guest review

6/10 Good

Guga, 6-night trip
Verified Expedia guest review

4/10 Fair

I really liked the second floor pool, it was very nice and clean and has an awesome view of the Acapulco bay. The customer service from Nicolas was excellent. I did not like the sewer smell inside the hotel and across the city.
Raul, 10-night family trip
Verified Expedia guest review

10/10 Exceptional

This is a great Hotel located in the center of Acapulco. Many restaurants and shops within walking distance.
Christopher, 4-night trip
Verified Expedia guest review

10/10 Exceptional

Carlos Alberto, 4-night trip
Verified Hotels.com guest review

4/10 Fair

Yuridya, 5-night trip
Verified CheapTickets guest review

4/10 Fair

Ruben, 3-night trip
Verified Hotels.com guest review

6/10 Good

MARIA, 7-night trip
Verified Expedia guest review

8/10 Very good

Falta inovar muebles
Greg Mizael, 3-night family trip
Verified Expedia guest review

2/10 Poor

Never booking through expedia again. The property has beds like rocks and music playing so loud it’s imposible to sleep. Neither Expedia or the hotel cared about me, only about their deal, and kept my money even when I canceled the rest of my stay very early after my first night. Esmeralda Prrez, worst manager.
Anna, 3-night family trip
Verified Expedia guest review

8/10 Very good

Sandra, 16-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Jose, 1-night trip
Verified Expedia guest review

6/10 Good

check out was terrible did not get us access to a room till pass 3 PM and a 10 AM housekeeper keeps calling toremind us of 12 check out. not a nice experience
Luis, 1-night romance trip
Verified Expedia guest review

6/10 Good

I had high hopes for this resort, but was immediately disappointed on arrival. There were about 5 bell men at their desk, and even though they saw me struggling with getting my heavy luggage down, no one provided their assistance, they just continued to stand there and look. The service staff at the restaurant were a hit or miss. Some looked bothered when you asked for certain things while other where pleasant. The drink, very disappointing! Nothing tasted right!
Jacqueline, 2-night romance trip
Verified Expedia guest review

2/10 Poor

Had roaches. Second room had no towels. Phone didn't work. Saftey lock box did not work.
Hugo, 2-night romance trip
Verified Orbitz guest review

10/10 Exceptional

The location
Omar, 2-night trip
Verified Expedia guest review