"We truly enjoyed our stay here. The staff were friendly, fun, and took excellent care of us, and even the guests created such a warm and enjoyable atmosphere. It’s a simple place, yet so peaceful that we didn’t want to leave. Thank you for making our trip so special 🙏"
"I cannot thank the Caravan team enough for their outstanding hospitality. From the front desk to the restaurant staff and room attendants, everyone was kind, genuine, and truly top-notch. The food was delicious, and the birthday surprise was so thoughtful and touching. The team went above and beyond to make our mother-daughter trip exceptional, and that deserves a true 5-star rating. Thank you for everything—we cannot wait to return!"
"I had high expectations for this hotel in Tulum, but my experience was far from 5-star. Service was extremely poor from the start—we waited over an hour just to be served tea, which finally arrived with attitude and in a presentation worse than a basic café. Cleanliness was shocking: the pool restroom was filthy with urine all over the floor, and even after reporting it, no one bothered to clean it.
The room itself looked nice but lacked maintenance—broken bathroom curtains, a shower that flooded the entire floor, and a terrace door that barely opened. Despite informing them it was my birthday trip, the hotel made no effort to acknowledge it.
Overall, the resort looks good on the outside but fails in service, cleanliness, and maintenance. It is not worth the price or the 5-star rating and I would not stay here again or recommend it since there are a lot of better options."
"Amazing! Beautiful rooms, great wifi - food and service perfect. Right on the beach! Like the world outside does not matter, please stay here if you read this - no better place!"
"I didn’t like the toilet door; the door is ventilated (not sound or odor proof) my kids where asking us to leave when they are going to use the toilet. "
"Our weeks stay was so peaceful and relaxing just what we needed. The staff were so friendly and nothing was too much trouble they went above and beyond. The cleaners came every day and were very serviable and discreet. They always left the bungalow spotless and neat. The restaurant had a lovely atmosphere and the food was excellent and the breakfast buffet was amazing. I would definitely recommend La Crique and we would return. Thank you "
