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Castaways Resort & Spa Rainforest

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Rainforest Resort Room | Laptop workspace, iron/ironing board, cots/infant beds, free WiFi
Outdoor pool, pool umbrellas, pool loungers
Outdoor pool, pool umbrellas, pool loungers
Laptop workspace, iron/ironing board, cots/infant beds, free WiFi
Rainforest Hotel Room | Laptop workspace, iron/ironing board, cots/infant beds, free WiFi

Overview of Castaways Resort & Spa Rainforest

Castaways Resort & Spa Rainforest

3.5-star property
3.5-star hotel with outdoor pool, near Mission Beach

7.8/10 Good

40 verified Hotels.com guest reviews

Popular amenities

  • Free parking
  • Pool
  • Free WiFi
  • Gym
  • Non-smoking
  • Air conditioning
Map
7 Porter Promenade, Mission Beach, QLD, 4852

Room options

About this area

What's nearby

  • Great Barrier Reef - 1 min drive

Getting around

  • Tully Station - 24 min drive

Restaurants

  • The Garage Bar - 5 min walk
  • Pepper Vine - 5 min walk
  • Shanti Cafe - 5 min walk
  • @ Sea Level - 5 min walk
  • Schrub - 6 min walk

About this property

Castaways Resort & Spa Rainforest

Situated by the ocean, Castaways Resort & Spa Rainforest is a great choice for a stay in Mission Beach. Guests can take a dip in the outdoor pool, and freebies such as WiFi and self-parking are added perks. Other features include a terrace and a garden. The walkability and overall comfort get good marks from fellow travellers.

Languages

English

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter

Check-in

Contactless social distancing and check-out
Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Temperature checks available for guests
Masks and gloves available
Hand sanitiser provided
This information is provided by our partners.

At a glance

Hotel size

  • 18 rooms

Arriving/Leaving

  • Check-in time from 2 PM until 7 PM
  • Express check-out available
  • Early check-in subject to availability
  • Minimum check-in age – 18
  • Check-out time is 10 AM
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • There is no front desk at this property
  • The check-in location differs from the property location; to check in, go to Castaways Resort & Spa 2 Pacific Parade, Mission Beach QLD 4852
  • Guests will receive an email 5 days before arrival with check-in instructions; your host will greet you
  • This property doesn't offer after-hours check-in
  • To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Pets

  • Pets not allowed
  • Service animals welcome

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free uncovered on-site self-parking
  • On-site parking is limited

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Water dispenser

What to do

  • Beach nearby
  • Free use of nearby fitness centre

Services

  • Tour/ticket assistance
  • Laundry facilities
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Pool loungers
  • Pool umbrellas

Facilities

  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Library
  • Television in common areas
  • An outdoor pool

Languages

  • English

Room amenities

Be entertained

  • Flat-screen television

Home comfort

  • Air conditioning
  • Ceiling fan
  • Electric kettle
  • Iron/ironing board

Sleep well

  • Cot/infant bed (surcharge)
  • Bed sheets provided

Freshen up

  • Shower only
  • Free toiletries
  • Hairdryer
  • Towels

Stay connected

  • Laptop-friendly workspace
  • Free WiFi
  • Phone

Food and drink

  • Microwave
  • Toaster
  • Free tea bags/instant coffee

More

  • Daily housekeeping
  • Access via exterior corridors

Fees & policies

Optional extras

  • Early check-in can be arranged for an extra charge (subject to availability)
  • Late check-out can be arranged for an extra charge (subject to availability)
  • Credit card charges are subject to an extra charge of 2 per cent

Children & extra beds

  • Cots/infant beds are available for AUD 15.00 per night

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; a shield is in place between staff and guests in main contact areas; temperature checks are available to guests; guests are provided with hand sanitiser.

Contactless check-in and contactless check-out are available.

Policies

Noise-free guestrooms cannot be guaranteed.

This property does not have lifts.

Guests can rest easy knowing that there's a carbon monoxide detector and a smoke detector on site.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

This property accepts credit cards. Cash is not accepted.

Also known as

Castaways Resort Rainforest
Castaways Rainforest Mission Beach
Castaways Resort Spa Rainforest
Castaways & Rainforest Mission
Castaways Resort & Spa Rainforest Hotel
Castaways Resort & Spa Rainforest Mission Beach
Castaways Resort & Spa Rainforest Hotel Mission Beach

Frequently asked questions

What are the cleanliness and hygiene measures currently in place at Castaways Resort & Spa Rainforest?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser and social distancing measures are in place. Please note that this information has been provided by our partners.
Is there a pool at Castaways Resort & Spa Rainforest?
Yes, there's an outdoor pool.
Are pets allowed at Castaways Resort & Spa Rainforest?
Sorry, pets aren't allowed, but service animals are welcome.
Is parking offered on site at Castaways Resort & Spa Rainforest?
Yes, there's free self parking. Parking spaces may be limited.
What are the check-in and check-out times at Castaways Resort & Spa Rainforest?
You can check in from 2 PM - 7 PM. There's a charge for early check-in (subject to availability). Check-out time is 10 AM. Late check-out is available for a charge (subject to availability). Express check-out and contactless social distancing and check-out are available.
What is there to do at Castaways Resort & Spa Rainforest and nearby?
Castaways Resort & Spa Rainforest has an outdoor pool and a garden.
Are there restaurants at or near Castaways Resort & Spa Rainforest?
Yes. Nearby restaurants include The Garage Bar (5-min walk), Pepper Vine (5-min walk) and Shanti Cafe (5-min walk).
What's the area around Castaways Resort & Spa Rainforest like?
Castaways Resort & Spa Rainforest is located near Mission Beach, only a short 1-minute walk from Great Barrier Reef and 5 minutes' walk from The Garage Bar. The local area is walkable and popular for its beaches.

Reviews

7.8

Good

8.2/10

Cleanliness

8.7/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

Reviews

8/10 Very good

Great stay
The main building is excellent, staff are very friendly and helpful, restaurant is great and the pool is clean and relaxing. However we stayed in a room over the road in the rainforest section, which is cheaper - the main problem was we were on the ground floor so got a lot of bugs in our room
1-night trip
Verified Hotels.com guest review

6/10 Good

Room standard but very clean Food and service at restaurant very good
Louise, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Very clean everything was better than expected. Staff were very friendly
Midge, 2-night romance trip
Verified Wotif guest review

10/10 Exceptional

Great spot!
Heath, 1-night business trip
Verified Hotels.com guest review

8/10 Very good

Close to beach and shops/restaurants/bars. Good parking allocation
2-night romance trip
Verified Wotif guest review

6/10 Good

2-night trip
Verified Wotif guest review

8/10 Very good

2-night trip
Verified Lastminute guest review

8/10 Very good

3-night trip
Verified Wotif guest review

8/10 Very good

Pool at the Rainforest Rooms was not overly inviting & requires some new furniture. Very poor in comparison to the main resort. Great location within walking distance to all the restaurants, cafes & bars. Can recommend the roast veg salad with basil pesto @ the pub. Absolutely delicious 😋
Chonnie, 1-night trip
Verified Expedia guest review

8/10 Very good

The main property is stunning with a perfect location on the beach however the rooms out of the resort and shabby and in need of uodating. Check in lady was absolutely lovely.
1-night romance trip
Verified Expedia guest review