Initially, when I made the reservation, I thought it was a hotel, but when I arrived I discovered it was a hostel. Additionally, I was disappointed that they didn't send a taxi to the airport for me even though I requested it via their website one day in advance. Hence, the reason for the 4-star rating. Apart from those misunderstandings, my stay was pleasant. The staff's hospitality was great, especially Maria Louisa, she did all of my requests with a smile on her face. This made my breakfast taste better. Dayron who spoke English, gave perfect directions to tourist attractions, I didn't even need a GPS. Plus, many of the tourist attractions were within walking distance from the hostel for those who like to walk. I will recommend this hostel to anyone who wants to stay in central Havana on a budget.