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Mercure Hangzhou West Lake

3.5 star property
Central hotel with restaurant, connected to a shopping centre, near West Lake
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Mercure Hangzhou West Lake

Exterior
Meeting facility
Interior
In-room safe, desk, blackout curtains, soundproofing
Terrace/patio

Reviews

8.6 out of 10

Excellent

Popular amenities

  • Parking available
  • Laundry facilities
  • 24/7 front desk
  • Gym
  • Bar
  • Non-smoking

Main amenities (12)

  • Daily housekeeping
  • Restaurants and bar/lounge
  • Breakfast available
  • Fitness centre
  • Self parking
  • Room service
  • 2 coffee shops/cafes
  • Business centre
  • Meeting rooms
  • Terrace
  • 24-hour front desk
  • Coffee/tea in a common area

Feel at home (6)

  • Free cots/infant beds
  • Private bathroom
  • Terrace
  • Daily housekeeping
  • Laundry facilities
  • Blackout curtains
The price is AU$99
includes taxes & fees
21 Dec - 22 Dec

Room options

Available filters for rooms
Showing 8 of 8 rooms

View all photos for Superior Room, 1 King Bed

Superior Room, 1 King Bed

Superior Room, 1 King Bed

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
LCD TV
Blackout curtains
Hairdryer
Rainfall showerhead
Private bathroom
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Room, 2 Single Beds

In-room safe, desk, blackout curtains, soundproofing

Superior Room, 2 Single Beds

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
LCD TV
Blackout curtains
Hairdryer
Rainfall showerhead
Private bathroom
  • Sleeps 3
  • 2 Single Beds

View all photos for Standard Room, 1 King Bed

Standard Room, 1 King Bed | Bathroom

Standard Room, 1 King Bed

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
LCD TV
Blackout curtains
Hairdryer
Rainfall showerhead
Private bathroom
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed

In-room safe, desk, blackout curtains, soundproofing

Standard Room, 1 Queen Bed

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
LCD TV
Blackout curtains
Hairdryer
Rainfall showerhead
Private bathroom
  • Sleeps 3
  • 1 Queen Bed

View all photos for Privilege, Room, 1 King Bed

Privilege, Room, 1 King Bed

Privilege, Room, 1 King Bed

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
LCD TV
Blackout curtains
Hairdryer
Rainfall showerhead
Private bathroom
  • Sleeps 3
  • 1 King Bed

View all photos for Privilege, Room, 2 Single Beds

Privilege, Room, 2 Single Beds

Privilege, Room, 2 Single Beds

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
LCD TV
Blackout curtains
Hairdryer
Rainfall showerhead
Private bathroom
  • Sleeps 3
  • 2 Single Beds

View all photos for Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
LCD TV
Blackout curtains
Hairdryer
Rainfall showerhead
Private bathroom
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 2 Single Beds

In-room safe, desk, blackout curtains, soundproofing

Deluxe Room, 2 Single Beds

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
LCD TV
Blackout curtains
Hairdryer
Rainfall showerhead
Private bathroom
  • Sleeps 3
  • 2 Single Beds

Similar properties

Exterior

UrCove by Hyatt Hangzhou Westlake

Free WiFi
Restaurant
Air conditioning
Gym
8.8 out of 10, Excellent, (40)
The price is AU$87
includes taxes & fees
22 Dec - 23 Dec
UrCove by Hyatt Hangzhou Westlake
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About the area

Map
No 3 Zhonghe North Road, Xiacheng District, Hangzhou, Zhejiang, 310006

What's nearby

  • Wushan Night Market - 14 min walk - 1.3 km
  • Hangzhou China Silk Town - 15 min walk - 1.3 km
  • West Lake - 19 min walk - 1.7 km
  • Wulin Square - 2 min drive - 2.0 km
  • Hangzhou Tower Shopping Mall - 3 min drive - 3.0 km

Getting around

  • Hangzhou (HGH-Xiaoshan Intl.) - 31 min drive
  • Hangzhou Station - 11 min drive
  • East Railway Station - 17 min drive
  • South Railway Station - 17 min drive
  • Wan’an Bridge Station - 12 min walk
  • Wan'an Bridge Station - 12 min walk
  • North Jianguo Road Station - 15 min walk

Restaurants

  • ‪一茶一坐 - ‬3 min walk
  • ‪Schanke Beer Bar - ‬1 min walk
  • ‪神田川日式拉面 - ‬2 min walk
  • ‪星巴克 - ‬2 min walk
  • ‪花中城海鲜大酒店 - ‬7 min walk

About this property

Mercure Hangzhou West Lake

Mercure Hangzhou West Lake puts you a short five-minute drive from West Lake. After a workout at the fitness centre, you can grab a bite to eat at the restaurant or unwind with a drink at the bar/lounge. Public transportation is only a short walk: Wan’an Bridge Station is 12 minutes and wan'an Bridge Station is 12 minutes.

Languages

English

At a glance

DONE

Hotel size

    • 292 rooms
    • Arranged over 17 floors
DONE

Arriving/Leaving

    • Check-in start time: noon; check-in end time: anytime
    • Express check-out available
    • Minimum check-in age – 18
    • Check-out time is noon
DONE

Special check-in instructions

    • Front desk staff will greet guests on arrival
DONE

Required at check-in

    • Credit card, debit card or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Pets

    • Pets not allowed
WIFI

Internet

    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • On-site self-parking (CNY 10 per day; includes in/out privileges)
    • On-site parking is limited
    • Height restrictions apply for on-site parking
DONE

Other information

    • Smoke-free property

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 7:00 AM–10:00 AM
  • 2 coffee shops
  • Restaurant
  • Bar/lounge
  • Coffee/tea in a common area
  • Room service
  • Water dispenser

Working away

  • Business centre
  • Meeting rooms

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Luggage storage

Facilities

  • Safe-deposit box at front desk
  • Terrace
  • Fitness centre
  • Double-glazed windows
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Reusable cups only

Accessibility

  • Lift
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible business centre
  • Wheelchair-accessible restaurant
  • Well-lit path to entrance

Room amenities

Be entertained

  • LCD television
  • Cable TV channels

Home comfort

  • Air conditioning (climate-controlled)
  • Electric kettle
  • Slippers

Sleep well

  • Blackout curtains
  • Soundproofed rooms
  • Alarm clock
  • Free cot/infant bed
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Rainfall shower heads
  • Shower only
  • Hairdryer
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately CNY 69 to 69 for adults and CNY 0 to 69 for children

Parking

  • Self-parking costs CNY 10 per day with in/out privileges
  • Parking height restrictions apply

Pool, spa, & gym (if applicable)

  • Guests under 14 years old are not allowed in the fitness facility, and guests under 18 years old are only allowed in the fitness facility with adult supervision

Policies

This property accepts credit cards, debit cards and cash.
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

Also known as

Mercure Hangzhou West Lake Hotel
Mercure Hangzhou West Hotel
Mercure Hangzhou West Hangzhou
Mercure Hangzhou West Lake Hotel
Mercure Hangzhou West Lake Hangzhou
Mercure Hangzhou West Lake Hotel Hangzhou

Frequently asked questions

Does Mercure Hangzhou West Lake offer free cancellation for a full refund?
Yes, Mercure Hangzhou West Lake does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Are pets allowed at Mercure Hangzhou West Lake?
Sorry, pets aren't allowed.
Is parking offered on site at Mercure Hangzhou West Lake?
Yes. Self-parking costs CNY 10 per day. Parking spaces may be limited.
What are the check-in and check-out times at Mercure Hangzhou West Lake?
Check-in start time: noon; check-in end time: anytime. Check-out time is noon. Express check-out is available.
What is there to do at Mercure Hangzhou West Lake and nearby?
Maintain your daily exercise routine at the gym.
Are there restaurants at or near Mercure Hangzhou West Lake?
Yes, there's an on-site restaurant.
What's the area around Mercure Hangzhou West Lake like?
Mercure Hangzhou West Lake is in Downtown Hangzhou, a short 19-minute walk from West Lake and 14 minutes' walk from Zhejiang University First Affiliated Hospital.

Mercure Hangzhou West Lake Reviews

Reviews

8.6

Excellent

9.2/10

Cleanliness

8.6/10

Staff & service

9.6/10

Amenities

9.0/10

Property conditions & facilities

4.0/10

Eco-friendliness

Reviews

6/10 Good

4-night business trip
Verified Hotels.com guest review

10/10 Exceptional

Incredible! Luxurious and incredible location but the most important thing is that the staff are incredibly courteous and helpful! I have OCD about germs and this place was immaculate and clean and beautiful. Would 100/10 stay here again!
3-night trip with friends
Verified Expedia guest review

10/10 Exceptional

We had a 2 nights stay and received very good services at the reception, breakfast. The location is good, u have foods around and in short distance to west lake. Price wise is reasonable in low season.
2-night trip with friends
Verified Hotels.com guest review

8/10 Very good

Room was very good, new. Bed iscomfortable, I can give 10/10. But we cannot adjust the AC from heater in the room. Even though it is winter , but the day we stayed here was hot, we had to open the window (and sweat) which was very noisy outside cause the hotel is closed to the main road. We stayed in the non-smoking floor but still have cigarette smell come out from the bathroom which was very annoying. Need around 15-20 mins walk from hotel to the nearest metro station so be prepared (don't believe what written in the hotel website, it's further).
2-night trip with friends
Verified Expedia guest review

8/10 Very good

This hotel is around 20 minutes walking distance to Xihu, overall stay is comfortable.
Oh, 3-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Nice, worth the price for stay. Clean as well. Eecommended
Junior, 4-night trip with friends
Verified Expedia guest review

10/10 Exceptional

The front desk very helpful and polite and very sweet The room is very clean. I will tell my friends to stay in this hotel for sure the breakfast so good and very good price
3-night family trip
Verified Expedia guest review

8/10 Very good

Great central location, clean tidy rooms. Definitely recommend
1-night business trip
Verified Wotif guest review

4/10 Fair

Trendy hotel but unfortunately I booked an executive room believing they are club rooms. On Arrival they said you have club room... But we have no club so you have a view. False advertising in my opinion, as paid extra for exec room as bfast is normally included. Ended up having to pay for breakfast. Had to find someone that speaks English and had to change rooms as non smoking rooms smelled like smoke in the bathrooms. Smart hotel but the tv casting/wifi doesn't work and when we asked they couldn't understand. Plus side is free self service laundry and robots wondering around delivering things was cool!
2-night family trip
Verified Expedia guest review

10/10 Exceptional

Even though this is a 4 stars hotel, but the amenities were refilled everyday. The housekeeping was good. Staff were friendly. The hotel location was convenient to restaurants and attractions around West Lake. The most impressive of this hotel was the robot. They adopted robot to provide basic services like food delivery from lobby to my room. I don’t need to go down and grab my delivery.
CK, 2-night trip
Verified Expedia guest review

6/10 Good

2-night trip
Verified Expedia guest review

10/10 Exceptional

1-night trip
Verified Expedia guest review

8/10 Very good

Zhen Guang, 4-night business trip
Verified Hotels.com guest review

10/10 Exceptional

Luxury at no cost smiles everywhere
From the minute we arrived until the time we left , the staff were amazing the boys at breakfast were incredibly helpful the reception were Amazing
Wayne, 1-night romance trip
Verified Hotels.com guest review

6/10 Good

1-night trip
Verified Orbitz guest review

10/10 Exceptional

Swee Hock, 3-night business trip
Verified Hotels.com guest review

8/10 Very good

Great central location. English speaking manager and concierge really helpful. Clean room. Remote controlled toilet!
1-night family trip
Verified Expedia guest review

10/10 Exceptional

Exceeded my expectations.
I love the modern decor and the details that went into the design of guest rooms. Highly recommended.
Kady, 1-night family trip
Verified Hotels.com guest review

8/10 Very good

Stephanie, 2-night romance trip
Verified Hotels.com guest review

8/10 Very good

Need more signs in English. Need some English speaking channels no cnn ????? Internatioal hotel needs to not be so chinese
9-night business trip
Verified Expedia guest review

8/10 Very good

Last minute find in Hangzhou
The Hangzhou Mercure West Lake was a last minute find, and it was absolutely fine, considering that we normally only stay in 5 star properties. For non Chinese speaking guests, I imagine there are difficulties. To access the internet, you need to have Chinese ID, and a Chinese mobile number. The in-room television system is almost impossible to operate, as you need to be able to read Mandarin, and when you finally get it working, there is only one English language channel. The guest services manager, Candice, was very helpful. She booked train tickets for us, and was truly professional. It rained non stop during our stay, so we were pleased that the hotel was warm and comfortable.
2-night family trip
Verified Hotels.com guest review

6/10 Good

Disappointed with the housekeeping and bathroom hygiene.
Raymond, 3-night family trip
Verified Hotels.com guest review

8/10 Very good

New and Modern Hotel but simple
Simple hotel, but new and modern. The rooms are quite small though, but well designed. The location is not fantastic, but close enough to some food options though limited. Not close to public transportation.
Jack, 2-night trip
Verified Expedia guest review

8/10 Very good

Nice place
Three night stay. Very good service and help for the traveler. Breakfast came with the room and was very nice with Chinese and western foods. A glass of their wine was offered every night. You can walk to the lake.
Ronald, 3-night family trip
Verified Hotels.com guest review

2/10 Poor

1-night trip
Verified CheapTickets guest review