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Hyatt Regency Shenzhen Airport

Photo gallery for Hyatt Regency Shenzhen Airport

Lobby
Indoor pool
Indoor pool
Minibar, in-room safe, desk, blackout curtains
Executive Suite | Living room | Flat-screen TV

Overview of Hyatt Regency Shenzhen Airport

Hyatt Regency Shenzhen Airport

4.5 star property
Luxury hotel with spa, near Fuyong Ferry Terminal

9.0/10 Superb

99 verified Hotels.com guest reviews

Popular amenities

  • Free parking
  • Pool
  • Free WiFi
  • Gym
  • Air conditioning
  • Connecting rooms available
Map
Shenzhen Baoan International Airport, Bao'an District, Shenzhen, Guangdong, 518128

Room options

About this area

What's nearby

  • In Bao'an

Getting around

  • Shenzhen (SZX-Shenzhen Intl.) - 21 min drive
  • Hong Kong International Airport (HKG) - 72 min drive
  • Shenzhen North Railway Station - 23 min drive
  • Hong Kong Lok Ma Chau Station - 24 min drive
  • Shenzhen Bantian Station - 28 min drive

Restaurants

  • Starbucks - 8 min walk
  • 味千拉面 - 10 min walk
  • Dawu Craft Beer - 11 min drive
  • Hai Di Lao Hot Pot - 11 min drive
  • Zhen Kungfu - 12 min drive

About this property

Hyatt Regency Shenzhen Airport

Located near a train station, Hyatt Regency Shenzhen Airport is a great choice for a stay in Shenzhen. You can grab a bite to eat at one of the 2 restaurants and visit the spa to be pampered with deep-tissue massages, body wraps or hydrotherapy. Other highlights at this luxurious hotel include 2 bars/lounges, an indoor pool and a 24-hour fitness centre. The airport proximity and location get great marks from fellow travellers.

Languages

Chinese (Mandarin), English

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the standard cleaning and disinfection practices of GBAC STAR (Hyatt)

Social distancing

Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Hand sanitiser provided
At check-in, guests must provide a negative COVID-19 test result
Negative COVID-19 test result requirement applies to all guests aged 1 and over, and test must have been administered no more than 24 hours prior to check-in
This information is provided by our partners.

At a glance

Hotel size

  • 335 rooms

Arriving/Leaving

  • Check-in time from 2 PM until 2 AM
  • Express check-out available
  • Late check-in subject to availability
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions
  • At check-in, guests must provide a negative COVID-19 test result

Special check-in instructions

  • Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
  • To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
  • At check-in, guests must provide a negative COVID-19 test result
  • Negative COVID-19 test result requirement applies to all guests aged 1 and over, and test must have been administered no more than 24 hours prior to check-in

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free on-site self-parking
  • Wheelchair-accessible parking on site

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 6:30 AM–10:30 AM
  • 2 restaurants
  • 2 bars/lounges
  • 24-hour room service
  • Snack bar/deli

Working away

  • Business centre
  • 6 meeting rooms
  • Conference space

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff

Facilities

  • Safe-deposit box at front desk
  • Garden
  • 24-hour fitness centre
  • An indoor pool
  • Full-service spa
  • 24-hour pool access
  • Sauna
  • Steam room

Accessibility

  • Lift
  • Accessible bathroom (select rooms)
  • In-room accessibility (select rooms)
  • Roll-in shower
  • Wheelchair accessible
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Grab bar near toilet
  • Bathroom emergency pull cord

Languages

  • Chinese (Mandarin)
  • English

Room amenities

Be entertained

  • Flat-screen television
  • Satellite TV channels

Home comfort

  • Air conditioning
  • Minibar
  • Electric kettle
  • Dressing gowns and slippers
  • Iron/ironing board

Sleep well

  • Pillow menu
  • Blackout curtains
  • Soundproofed rooms
  • Turndown service
  • Alarm clock
  • Free cot/infant bed
  • Rollaway/extra bed (surcharge)
  • Bed sheets provided

What to enjoy

  • Private hot tub

Freshen up

  • Private bathroom
  • Bidet
  • Hairdryer
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

Spa

Guests can indulge in a pampering treatment at the hotel's full-service spa, FLO Spa. Services include deep-tissue massages, hot stone massages, Swedish massages and facials. A variety of treatment therapies are provided, including hydrotherapy and reflexology. The spa is equipped with a sauna and a steam room.

The spa is open daily. Children under 12 years old are not allowed in the spa without adult supervision.

Dining

On-site venue – This lobby lounge only serves light fare.
Xiangyue – This restaurant specialises in Chinese cuisine. Open daily.
Market Café – This café specialises in international cuisine and serves breakfast, lunch and dinner. Open daily.
On-site venue No. 4 – pub. Open daily.

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of CNY 128 per person (approximately)

Children & extra beds

  • Rollaway beds are available for CNY 350.0 per night

Pool, spa, & gym (if applicable)

  • Pool open 24 hours
  • Children under 12 years old are not allowed in the spa without adult supervision
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser.

At check-in, guests must provide a negative COVID-19 test result.

Negative COVID-19 test result requirement applies to all guests aged 1 and over, and test must have been administered no more than 24 hours prior to check-in.

This property affirms that it follows the cleaning and disinfection practices of GBAC STAR (Hyatt) guidelines.

Policies

The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

This property accepts credit cards, debit cards and cash.

Also known as

Hotel Hyatt Regency Shenzhen Airport Shenzhen
Shenzhen Hyatt Regency Shenzhen Airport Hotel
Hotel Hyatt Regency Shenzhen Airport
Hyatt Regency Shenzhen Airport Hotel
Hyatt Regency Shenzhen Airport Shenzhen
Hyatt Regency Hotel
Hyatt Regency
Hyatt Regency Shenzhen Airport
Hyatt Regency Shenzhen Airport Hotel
Hyatt Regency Shenzhen Airport Shenzhen
Hyatt Regency Shenzhen Airport Hotel Shenzhen

Frequently asked questions

Does Hyatt Regency Shenzhen Airport offer free cancellation for a full refund?
Yes, Hyatt Regency Shenzhen Airport does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
What are the cleanliness and hygiene measures currently in place at Hyatt Regency Shenzhen Airport?
This property confirms that guests must provide documentation related to COVID-19 at check-in. Furthermore, disinfectant is used to clean the property, guests are provided with hand sanitiser and social distancing measures are in place. Please note that this information has been provided by our partners.
Is there a pool at Hyatt Regency Shenzhen Airport?
Yes, there's an indoor pool. Guests have 24-hour pool access.
Are pets allowed at Hyatt Regency Shenzhen Airport?
Sorry, pets aren't allowed.
Is parking offered on site at Hyatt Regency Shenzhen Airport?
Yes, there's free self parking.
What are the check-in and check-out times at Hyatt Regency Shenzhen Airport?
You can check in from 2 PM - 2 AM. Check-out time is noon. Express check-out is available.
What is there to do at Hyatt Regency Shenzhen Airport and nearby?
Hyatt Regency Shenzhen Airport has 2 bars, a spa and an indoor pool, as well as a 24-hour fitness centre and a garden.
Are there restaurants at or near Hyatt Regency Shenzhen Airport?
Yes, there are 2 on-site restaurants, featuring Chinese cuisine. Nearby restaurants include Starbucks (8-min walk), 味千拉面 (10-min walk) and Hai Di Lao Hot Pot (6.7 mi).
Does Hyatt Regency Shenzhen Airport have rooms with private hot tubs?
Yes, each room has a private hot tub.

Overall score and ratings

9.0

Superb

9.4/10

Cleanliness

9.1/10

Staff & service

8.9/10

Amenities

9.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

8/10 Very good

Good clean location at Airport
I had an early flight from Ba’on Intl. Airport and the Hyatt Regency is the best choice for this situation. I’ve stayed at the neighboring Hyatt House and will choose the Regency in the future should I need quick, easy access to or from the Airport in the future.
Andrew, 1-night business trip
Verified Hotels.com guest review

10/10 Exceptional

1-night trip
Verified Expedia guest review

10/10 Exceptional

Sally, 1-night business trip
Verified Hotels.com guest review

10/10 Exceptional

We received outstanding services from the hotel staff. My mom and I stayed two nights in Hyatt Regency Shenzhen Airport in September. The location is very convenient. You can easily walk from your terminal to the hotel. There is a mass transit station in the airport which can take you to the city. My mom needed wheelchair services. The hotel staff provided the services with kindness and patience. The restaurant inside the hotel is great too! The foods are delicious, are authentic Chinese foods, and are reasonably priced. I feel the food is better compared to other 5-star hotels. Great experience! Will stay again.
Mary, 1-night family trip
Verified Expedia guest review

2/10 Poor

Watch your bill
Hotel is amazing - huge room. They just overcharged me significantly and forced me to deal with hotels.com about the discrepancy for 30 minutes.
Daniel, 1-night business trip
Verified Hotels.com guest review

10/10 Exceptional

Christian, 1-night trip
Verified Hotels.com guest review

8/10 Very good

1-night trip
Verified Expedia guest review

10/10 Exceptional

1-night business trip
Verified Hotels.com guest review

10/10 Exceptional

Great place inside the airport. Just walk in to the terminal
1-night business trip
Verified Expedia guest review

10/10 Exceptional

From baggage claim to hotel.
There is nothing comparable to walking from the baggage claim area to the hotel lobby. Remarkable hight standard hotel. The only element that I don't like is the price but it coherent with the quality it offers. Breakfast was high quality too.
GUIDO, 1-night trip
Verified Hotels.com guest review