Important: This destination may have COVID-19 travel restrictions in place, including specific restrictions for lodging. Check any national, local, and health advisories for this destination before you book.

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All properties in Puebla, Puebla, Mexico
1 room, 2 adults

El Encanto

3.5-star3.5 stars
5 Poniente No. 105, Local B, Centro, Puebla, PUE, 72000, Mexico

3.5-star hotel with restaurant, near Puebla Cathedral
  • Free WiFi
  • Collect stampsYou can collect Hotels.com™ Rewards stamps here

Restrictions related to your trip

Mexico may have travel restrictions in place, including self-quarantine, due to COVID-19. Find out more

  • Beautiful hotel and great staff!!Mar. 17, 2020
  • El encanto was very pleasing esthetically. It has a rustic charm to it. Staff is very…Mar. 20, 2019

El Encanto

from A$59
  • Standard Loft, 1 Double Bed
  • Superior Room, 2 Double Beds
  • Junior Suite, 1 Bedroom
  • Superior Suite, 1 King Bed

What’s around El Encanto

Landmarks

  • In Puebla Historic Center
  • Puebla Cathedral - 1 min walk
  • Zocalo Square - 3 min walk
  • Palafoxiana Library - 1 min walk
  • Bello Museum - 3 min walk
  • Profetica - 3 min walk
  • Amparo Museum - 4 min walk
  • Los Sapos Bazaar - 6 min walk

Getting around

  • Hermanos Serdan Intl. Airport (PBC) - 47 min drive
  • Puebla–Cholula Tourist Train Terminal - 24 min walk
  • Airport shuttle (surcharge)
  • Area shuttle (surcharge)

At a glance

Key facts

Hotel size

  • This hotel has 14 rooms
  • This hotel is arranged over 2 floors

Arriving/leaving

  • Check-in time 3:00 PM-midnight
  • Check-out time is noon

Restrictions related to your trip

  • Mexico may have travel restrictions in place, including self-quarantine, due to COVID-19.
Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges

  • Government-issued photo ID may be required

  • Minimum check-in age is 18

Travelling with others

Children

  • One child stays free when occupying the parent or guardian's room, using existing bedding

  • No cribs (infant beds)

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transport

Transfers

  • Airport shuttle from 6:00 AM to 11:30 PM *

Parking

  • Self parking * on site

Offsite

  • Area shuttle *

Payment types at the property

  • Cash

Other information

  • Smoke-free property
* See small print for additional details or extra charges

In the hotel

Food and drink
  • Cooked-to-order breakfast daily (surcharge)
  • Restaurant
  • Bar/lounge
  • Room service (during limited hours)
Things to do
  • Spa services on site
Working away
  • One meeting room
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Luggage storage
  • Wedding services
  • Multilingual staff
Facilities
  • Number of buildings/towers - 1
  • Year Built – 1750
  • Lift
  • Designated smoking areas
  • Rooftop terrace
Accessibility
  • Lowered electrical outlets in bathroom
Languages Spoken
  • English
  • Spanish

In the room

Home comforts
  • Air conditioning
  • Minibar
  • Iron/ironing board (on request)
Things to enjoy
  • In-room massage available
  • Yard
  • Individually decorated
  • Individually furnished
Freshen up
  • Private bathroom
  • Shower only
  • Free toiletries
  • Hair dryer
Be entertained
  • TV
  • Cable TV channels
Stay connected
  • Free WiFi
  • Free local calls
Food and drink
  • Free bottled water
More
  • Daily housekeeping
  • In-room safe
  • Access via exterior corridors

Special features

Spa

Guests can pamper themselves by indulging in the onsite spa services. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy.

Dining

El Patio de los Venados - This restaurant specializes in Mexican cuisine and serves breakfast, lunch, and dinner. Guests can enjoy alfresco dining (weather permitting). A children's menu is available. Reservations are required.

El Encanto’s small print

Also known as

  • El Encanto Hotel Puebla
  • El Encanto Puebla
  • El Encanto Hotel
  • El Encanto Puebla
  • El Encanto Hotel Puebla

Policies

Noise-free guestrooms cannot be guaranteed.

For transfers, guests must contact the property 72 hours prior to arrival at the number on the booking confirmation.

Reservations are required for massage services and can be made by contacting the property before arrival at the number on the booking confirmation.

This property accepts credit cards, debit cards, and cash.

Optional extras

Covered self parking costs MXN 80 per night

Parking is available nearby and costs MXN 80 per night

Breakfast costs between MXN 80 and MXN 200 per person (approximately)

Airport shuttle service is offered for an extra charge of MXN 400 per vehicle (one-way, Maximum occupancy 0)

Area shuttle service is offered for an extra charge

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs for El Encanto

  • Does El Encanto offer free cancellation for a full refund?
    Yes, El Encanto does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • Is parking offered on site at El Encanto?
    Yes. Self parking costs MXN 80 per night.
  • Are pets allowed at El Encanto?
    Sorry, pets and service animals aren't allowed.
  • What are the check-in and check-out times at El Encanto?
    You can check in from 3:00 PM - midnight. Check-out time is noon.
  • Are there restaurants at or near El Encanto?
    Yes, El Patio de los Venados offers alfresco dining and Mexican cuisine. Nearby restaurants include Bunaday (3-min walk), Tacos Tony (3-min walk), and La Zanahoria (3-min walk).
  • Is airport shuttle service offered by El Encanto?
    Yes, an airport shuttle is available from 6:00 AM to 11:30 PM on request. The charge is MXN 400 per vehicle one-way.

Recent reviews

Very good 8.4 From 51 reviews

Exceptional 10.0
Good night
It was very pleasant. Hotel, rooftop and room was very nice and clean. Definitely will consider staying again.
leopoldo, mx1 night trip with friends
Exceptional 10.0
Beautiful hotel, beautiful area
James, us5 night business trip
Very good 8.0
Very nice!!
Will return there for sure!!
Ivan, us1 night trip with friends
Exceptional 10.0
Truly lovely hotel in an ideal location
El Encanto lives up to its name-- beyond its unparalleled location, the staff could not be more gracious and just lovely and the rooms are great. The rooftop bar *does* make for loud evenings, and the encaustic tile floors look like they could be brighter, but these are small details that did not in any way mar an excellent experience. I will definitely be back.
Erika, us4 night trip
Exceptional 10.0
Nice hotel, close to de most interesting places.
This hotel is in a very good location, the staff was very helpful with directions and recommendations. The hotel was clean.
us3 night trip
Very good 8.0
prime location clean for the price its ok. have a roof access that has view of the chruch
shang, ca1 night trip
Exceptional 10.0
GREAT...
Hotel its perfect and close to la catedral Restaurants, I will go back and stay again.. Thank you so much..EL ENCANTO..!!!!
Javier, us1 night trip
Exceptional 10.0
Great Family Trip
Location was perfect! Right by the Zocalo. Service was also excellent.
Jose, us3 night family trip
Good 6.0
No tiene estacionamiento
Todo bien excepto porque no cuentan con estacionamiento y hay que buscar uno cerca o ir a donde te indican en el hotel y se paga extra el estacionamiento.
mx1 night trip
Fair 4.0
no había agua caliente, no cerraba la llave de la regadera,sin agua en el wc, sin mantenimiento la habitación
mx1 night business trip

El Encanto