Featuring downhill skiing, Residence AlpenHeart is a great choice for your ski holiday in Bad Gastein. After a day on the slopes, guests can relax at the Hot tub, work out at the fitness centre or grab a bite to eat at the coffee shop/cafe. Other highlights include a free kid's club, a snack bar/deli and a terrace. Skiers will appreciate access to ski storage.
Languages
Czech, English, German, Slovak
At a glance
Hotel size
21 rooms
Arranged over 2 floors
Arriving/Leaving
Check-in start time: 2 PM; check-in end time: 8 PM
Express check-in/out available
Late check-in subject to availability
Minimum check-in age – 18
Check-out time is 10:30 AM
Late check-out subject to availability
Restrictions related to your trip
Check COVID-19 restrictions
Special check-in instructions
The front desk is open daily from 8 AM - 9 PM
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 8 PM please contact the property in advance using the information on the booking confirmation
For more details, please contact the property using the information on the booking confirmation
Guests booked in Half Board rates must check-in by 6 PM to receive dinner. Dinner service ends at 8 PM.
Required at check-in
Credit card, debit card or cash deposit required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 18
Children
One child (3 years old and younger) stays free when occupying the parent or guardian's room using existing bedding
Free children's club
Pets
Pets not allowed
Service animals welcome
Parking
Free on-site self-parking
On-site parking is limited
Off-site
Area shuttle*
Other information
Smoke-free property
Property amenities
Food and drink
Restaurant
Coffee shop
Coffee/tea in a common area
Room service (limited hours)
Snack bar/deli
Travelling with children
Children stay for free (see details)
Free children's club
Playground
What to do
Pool table
Hiking/biking trails nearby
Mountain biking nearby
Sledging nearby
Services
Front desk (limited hours)
Concierge services
Tour/ticket assistance
Luggage storage
Multilingual staff
Ski storage
Facilities
1 building/tower
Safe-deposit box at front desk
Terrace
Fireplace in reception
Television in common areas
Fitness centre
Arcade/games room
Hot tub
Ski
Downhill skiing
Ski storage
Skiing lessons nearby
Snowboarding nearby
Ski hire shops
Snowshoeing nearby
Room amenities
Be entertained
Flat-screen television
Cable TV channels
Home comfort
Heating
Electric kettle
Slippers
Sleep well
Bed sheets provided
Freshen up
Private bathroom
Bath or shower
Free toiletries
Hairdryer
Towels
Stay connected
Desk
More
Daily housekeeping
In-room safe
Special features
Dining
On-site venue – This restaurant specialises in Regional cuisine and serves breakfast and dinner. Guests can enjoy drinks at the bar.
Fees & policies
Mandatory fees
You'll be asked to pay the following charges by the property at check-in or checkout. Fees may include applicable taxes:
A tax is imposed by the city: EUR 3.00 per person, per night
Tourism fee: EUR 1.10 per person, per stay
Optional extras
Local area shuttle service is offered for an extra charge
Children & extra beds
Rollaway beds are available for EUR 20.0 per night
Pool, spa, & gym (if applicable)
Guests under 3 years old are not allowed in the spa, and guests under 15 years old are only allowed with adult supervision
Policies
Only registered guests are allowed in the guestrooms.
This property does not have lifts.
Guests can rest easy knowing that there's a fire extinguisher, a security system and a first aid kit on-site.
This property accepts credit cards, debit cards and cash.
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
Also known as
Residence AlpenHeart Hotel Bad Gastein
Residence AlpenHeart Hotel
Residence AlpenHeart Bad Gastein
Residence AlpenHeart Hotel
Residence AlpenHeart Bad Gastein
Residence AlpenHeart Hotel Bad Gastein
Frequently asked questions
Does Residence AlpenHeart offer free cancellation for a full refund?
Yes, Residence AlpenHeart does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Are pets allowed at Residence AlpenHeart?
Sorry, pets aren't allowed, but service animals are welcome.
Is parking offered on site at Residence AlpenHeart?
Yes, there's free self parking. Parking spaces may be limited.
What are the check-in and check-out times at Residence AlpenHeart?
Check-in start time: 2 PM; check-in end time: 8 PM. Check-out time is 10:30 AM. Express check-in and check-out are available.
What is there to do at Residence AlpenHeart and nearby?
Have fun with on-site winter activities such as downhill skiing. Relax in the hot tub or enjoy the use of other amenities, which include a fitness centre and an arcade.
Are there restaurants at or near Residence AlpenHeart?
Yes, there's an on-site restaurant that offers Regional cuisine.
What's the area around Residence AlpenHeart like?
Residence AlpenHeart is a short 1-minute walk from Gastein Ski Resort and 10 minutes' walk from Stubnerkogel Cable Car.
Residence AlpenHeart Reviews
Reviews
7.6
Good
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
8.0/10
Cleanliness
7.8/10
Staff & service
9.0/10
Amenities
7.2/10
Property conditions & facilities
7.4/10
Eco-friendliness
Reviews
10/10 Exceptional
16 Feb 2024
Lobel
Quant old.school lodge ideal for a ski trip.
Mv
Mv, 2-night family trip
Verified Hotels.com guest review
6/10 Good
6 Jan 2024
Overnight in The Residence Alpenheart
We stayed overnight at the hotel whilst waiting for guests to vacate our apartment. The hotel was self check in, a folder with name and room number was left at reception. The room was clean and had coffee/tea facilities. It also had a seating area with a tv mounted on a wall bracket but not very well so if you were sitting on the sofa or sitting on the bed the tv would swing around but not enough to get a good view!
The bathroom radiator didn’t work so an electric fire was in the bathroom! Water/electricity! Suffice to say we didn’t use this. There was a sign saying the bar was open from 3-10pm alas this was not so!
Breakfast this morning however was very good with hot and cold buffet. Overall it was ok for an overnight stay but wouldn’t want to stay for a week.
Gary
Gary, 1-night trip
Verified Hotels.com guest review
10/10 Exceptional
30 Sept 2023
great staff
Tomer
Tomer, 2-night trip
Verified Expedia guest review
6/10 Good
20 July 2019
Alexander
Alexander, 1-night romance trip
Verified Hotels.com guest review
8/10 Very good
19 Jan 2019
Very Positive
Very good clean hotel, the room was excellent, great view of the lake, very comfortable, the only down side is, if you arrive late like we did there isn’t any clear instructions on how to access the hotel.
David
David, 1-night business trip
Verified Hotels.com guest review
8/10 Very good
27 Aug 2024
Gute Lage
Franziska
Franziska, 1-night trip
Verified Expedia guest review
6/10 Good
10 Sept 2023
Andreas
Andreas, 1-night family trip
Verified Hotels.com guest review
6/10 Good
19 Dec 2022
Gabi
Gabi, 1-night family trip
Verified Hotels.com guest review
6/10 Good
31 July 2022
Ett hotell som har det man behöver: bra säng, parkering, ok frukost
Linda
Linda, 1-night trip
Verified Hotels.com guest review
10/10 Exceptional
14 Oct 2019
Preis-Leistung ausgezeichnet
Im Zimmer sind ein paar Schrammen an den Wänden und im Badezimmer fehlt es an Abstellflächen bzw sind das WC und das Waschbecken wie siamesische Zwillinge montiert.
Verified traveller
2-night family trip
Verified Expedia guest review
10/10 Exceptional
11 Aug 2019
Verified traveller
4-night family trip
Verified Hotels.com guest review
2/10 Poor
1 Aug 2019
Ulrike
Ulrike, 1-night business trip
Verified Hotels.com guest review
8/10 Very good
28 July 2019
Verified traveller
1-night family trip
Verified Hotels.com guest review
8/10 Very good
29 June 2019
Bad Gastein juni
Bra boende för oss som var så många. Dock lite lite med bara en toalett. Det fanns dock en extra toalett på bottenplan. Knepig dusch som inte var helt enkel att få ordning på.
Anders
Anders, 2-night family trip
Verified Hotels.com guest review
8/10 Very good
24 June 2019
Tolles Hotel mit super Zimmer
Thomas
Thomas, 1-night romance trip
Verified Hotels.com guest review
8/10 Very good
19 Feb 2019
Janne-Petteri
Janne-Petteri, 4-night romance trip
Verified Hotels.com guest review
8/10 Very good
8 Jan 2019
Ystävällinen henkilökunta, englanninkielen taito tyydyttävä.
Huone siisti, vaikka ei juuri remontoitu.
Aamupala hyvä.
A
A, 1-night trip
Verified Ebookers guest review
4/10 Fair
4 Jan 2019
Verified traveller
4-night trip
Verified Expedia guest review
10/10 Exceptional
23 Sept 2018
Ida
Ida, 1-night romance trip
Verified Hotels.com guest review
8/10 Very good
17 Sept 2018
Pas vraiment la chambre choisie meubles vieillots evier bouché pommeau de douche nouveau mais pas adapté à la barre
Petit déjeuner parfait personnel super gentil et poli chambre propre