shuttle bus service provied is good but only 3 shuttle running in the morning only. And only serve 16 guests each bus with first come first serve base, despite there is no any registeration policy, all the guest need to rush in the bus and not by their coming order. On 30 July, when my wife and I arrived 10:45am (i.e. 15 minutes before the departure time 11:00am) at lobby to wait the bus, we ask the reception twice to notify them our demand of the bus service. They just told us to wait at lobby. Until 11:05am, we found the bus was leaved and nobody invite the guest to get on the bus, most of the guests were missed that bus. I made a complaint to the manager and gave some valueable suggestion for them to improve such as 1.reservation policy, 2. inform the guest at the lobby before the bus leave. The manager agree my suggestions and promise us that they will adopt that policies at once. However, when I use this service again one day after, there are no any improvment. Disappointed about that.