8/10 Very good
5 Dec 2024
Not the best service you expect
The hotel as an old physical key system that u need to deposit at the reception when u head out. But if u plan to return past 11pm, u need to remove and carry the card pass with u. There were 2 unpleasant experiences.1st, we deposited 2 keys when we headed out and when we returned, they only gave us 1 set, claiming we only deposited 1 set. I told the receptionist this is not possible and told him to check again, while we also check in the apartment itself. After 10min, they gave us a call to say the 2nd set was found in the safe. 2nd episode was when we asked for late check out, we were promised a 300baht would entitle stay till 2pm instead of the official 12pm check out time. We agreed, only to receive a call later to say that they made a miscalculation and that the late checkout would cost 1000baht instead. The team needs a tighter supervision system and structure.
Verified traveller
3-night family trip
Verified Hotels.com guest review
