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Family Country Hotel & Convention Center

3.0 star property
General Santos hotel with outdoor pool, connected to the convention centre

Photo gallery for Family Country Hotel & Convention Center

Reception hall
Superior Room | Bathroom
Outdoor pool
Exterior detail
Garden
Located in the heart of the city, Family Country Hotel & Convention Center offers a tranquil escape with its garden and pool areas. Savor delicious meals at Cafe Leticia or connect to WiFi from anywhere on-site. The helpful staff has made previous guests feel right at home.

Reviews

7.0 out of 10
Good

Popular amenities

  • Pool
  • Laundry facilities
  • 24/7 front desk
  • Air conditioning
  • Free parking
  • Free WiFi

Main amenities (12)

  • Daily housekeeping
  • Near the beach
  • Restaurants
  • Outdoor pool
  • Breakfast available
  • Children's pool
  • Room service
  • Conference centre
  • Business centre
  • 10 meeting rooms
  • 24-hour front desk
  • Air conditioning

Feel at home (6)

  • Children's pool
  • Private bathroom
  • Television
  • Garden
  • Daily housekeeping
  • Dry cleaning/laundry service
The current price is AU$43
includes taxes & fees
31 Mar - 1 Apr

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Presidential Suite

Presidential Suite

Presidential Suite

Highlights

Air conditioning
Fridge
TV
Separate bedroom
Bidet
Private bathroom
Hydromassage showerhead
Electric kettle
  • Sleeps 3
  • 1 Queen Bed

View all photos for Superior Room

Superior Room

Superior Room

Highlights

Air conditioning
Fridge
TV
Bidet
Private bathroom
Hydromassage showerhead
Electric kettle
Cable channels
  • Sleeps 3
  • 1 Queen Bed

View all photos for Standard Room, 2 Single Beds, Non Smoking

Standard Room, 2 Single Beds, Non Smoking

Standard Room, 2 Single Beds, Non Smoking

Highlights

Air conditioning
TV
Bidet
Private bathroom
Hydromassage showerhead
Cable channels
Desk
Daily housekeeping
  • Sleeps 3
  • 2 Single Beds

View all photos for Deluxe Room

Deluxe Room

Deluxe Room

Highlights

Balcony
Air conditioning
Fridge
TV
Bidet
Private bathroom
Hydromassage showerhead
Cable channels
  • Sleeps 4
  • 2 Single Beds

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About the area

Map
Mateo Road, Lagao, General Santos, 9500

What's nearby

  • KCC Mall of Gensan - 7 min walk - 0.7 km
  • Robinsons Place Gensan - 12 min walk - 1.1 km
  • Notre Dame of Dadiangas University - 2 min drive - 1.9 km
  • Plaza Heneral Santos - 3 min drive - 2.5 km
  • General Santos City Museum - 3 min drive - 2.4 km

Getting around

  • General Santos (GES) - 37 min drive

Restaurants

  • ‪Veranza Al Fresco - ‬8 min walk
  • ‪Pizza Hut - ‬6 min walk
  • ‪The Coffee Bean & Tea Leaf - ‬7 min walk
  • ‪Mandarin Tea Garden - ‬7 min walk
  • ‪Hukad - ‬8 min walk

About this property

Family Country Hotel & Convention Center

Family Country Hotel & Convention Center is a great choice for a stay in General Santos. Guests can take a dip in the outdoor pool or grab a bite to eat at Cafe Leticia, which serves breakfast, lunch and dinner. Other features include a children's pool and a garden.

Languages

English, Filipino

At a glance

DONE

Hotel size

    • 83 rooms
DONE

Arriving/Leaving

    • Check-in start time: 2 PM; check-in end time: anytime
    • Minimum check-in age – 18
    • Check-out time is noon
DONE

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
DONE

Required at check-in

    • Cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • No cots (infant beds)
DONE

Pets

    • Pets not allowed
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • Free secured on-site self-parking
    • Wheelchair-accessible parking on site
DONE

Other information

    • Designated smoking area (fines apply)

Property amenities

Food and drink

  • Cooked-to-order breakfast (surcharge) each morning 6:30 AM–10:00 AM
  • Restaurant
  • Private dining
  • Room service (limited hours)

Travelling with children

  • Children's pool

What to do

  • Beach nearby
  • Access to nearby outdoor pool

Working away

  • Business centre
  • 10 meeting rooms
  • Conference centre

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Luggage storage

Facilities

  • Garden
  • An outdoor pool
  • Banquet hall

Accessibility

  • Wheelchair-accessible parking
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible business centre
  • Wheelchair-accessible restaurant

Room amenities

Be entertained

  • Television
  • Cable TV channels

Home comfort

  • Air conditioning

Sleep well

  • Bed sheets provided

What to enjoy

  • In-room massage

Freshen up

  • Private bathroom
  • Hydromassage shower head
  • Shower only
  • Bidet
  • Free toiletries
  • Towels
  • Toothbrush and toothpaste

Stay connected

  • Desk
  • Free WiFi
  • Phone

More

  • Daily housekeeping

Special features

Dining

Cafe Leticia – This restaurant serves breakfast, lunch and dinner.

Fees & policies

Optional extras

  • Cooked-to-order breakfast is offered for an extra charge of approximately PHP 180 per person

Pool, spa, & gym (if applicable)

  • Pool access available from 8:00 AM to 7:00 PM

Policies

This property does not have lifts.
Guests can rest easy knowing that there's a fire extinguisher and a security system on-site.
This property accepts credit cards, debit cards and cash.
Credit cards accepted: Visa, Mastercard

Also known as

Family Country Hotel General Santos City
Family Country Hotel
Family Country General Santos City
Family Country Hotel Convention Centre
Family Country Hotel General Santos
Family Country General Santos
Family Country Hotel Convention Center
Family & Convention Center
Family Country Hotel & Convention Center Hotel
Family Country Hotel & Convention Center General Santos
Family Country Hotel & Convention Center Hotel General Santos

Frequently asked questions

Does Family Country Hotel & Convention Center offer free cancellation for a full refund?

Yes, Family Country Hotel & Convention Center does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Family Country Hotel & Convention Center?

Yes, there's an outdoor pool and a children's pool. Guests have pool access from 8:00 AM to 7:00 PM.

Are pets allowed at Family Country Hotel & Convention Center?

Sorry, pets aren't allowed.

Is parking offered on site at Family Country Hotel & Convention Center?

Yes, there's free self parking.

What are the check-in and check-out times at Family Country Hotel & Convention Center?

Check-in start time: 2 PM; check-in end time: anytime. Check-out time is noon.

What is there to do at Family Country Hotel & Convention Center and nearby?

Family Country Hotel & Convention Center has an outdoor pool and a garden, as well as access to a nearby outdoor pool.

Are there restaurants at or near Family Country Hotel & Convention Center?

Yes, there's an on-site restaurant, Cafe Leticia.

What's the area around Family Country Hotel & Convention Center like?

Family Country Hotel & Convention Center is a short 7-minute walk from KCC Mall of Gensan and 12 minutes' walk from Robinsons Place Gensan.

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Family Country Hotel & Convention Center Reviews

Reviews

7.0

Good

7.2/10

Cleanliness

8.0/10

Staff & service

7.6/10

Amenities

6.6/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

10/10 Exceptional

Top hotel in makati
Luigi, 3-night trip

10/10 Exceptional

Restaurant closed in this moment. The level of hotel is for just 2-3 days
Luigi, 5-night trip

8/10 Very good

Employees were kind, friendly and professional.
Sean, 7-night trip

10/10 Exceptional

The front desk and restaurant staff were amazing. It is really nice to go to breakfast in the morning and be greeted with such a welcomeness. The property is duper quiet and safe, the pool is really big and clean, and you can walk to the mall. I truly enjoyed staying here and will make this property my choice when returning to Gensan.
Richard, 2-night trip

10/10 Exceptional

Joann, the woman at the front desk, was outstanding. She was very professional and made the check-in super quick and easy. Everyone at the hotel was extremely friendly. The security guards, housekeeping, and the restaurant employees provided for a great experience. The hotel is within walking distance to the mall with many places to eat and shop. The room was really clean and comfortable.
Richard, 1-night trip

2/10 Poor

Property refused to refund what I paid for. My family went and found out that theres no electricity. Why posting room available and the service is not available to offer? Why refusing to refund ? Im very disappointed!
Violeta, 1-night trip

4/10 Fair

on arrival it seemd that they lost our booking!! it took 20 minutes to place us. the room was dirty!
erwin, 1-night trip

10/10 Exceptional

Antoinette, 1-night trip

2/10 Poor

It’s a dumpster
Stella Maris, 5-night trip

10/10 Exceptional

Richard, 1-night trip

2/10 Poor

joanne, 5-night trip

8/10 Very good

myron, 2-night trip

8/10 Very good

Lorelyn, 1-night trip

8/10 Very good

Joshua, 12-night trip

6/10 Good

Timothy, 1-night trip

2/10 Poor

David, 2-night trip

2/10 Poor

A very disappointing experience
This old hotel is in a very run down condition. Our shower, telephone and toilet did not operate at different times during our one night stay. Its age means it is high maintenance but staff are few. I have a feeling that Covid-19 was the nail in the coffin. We found a dead squashed cockroach in one of the blankets and the pond area, where you could chose a fish to be cooked in the restaurant was polluted and fishless. I feel sorry for the staff having to constantly field people's complaints. Unless the management get a grip and inject serious money into the establishment, I doubt whether this once fine hotel will still be open this time next year - very sad.
1-night trip

10/10 Exceptional

Very friendly staff, convenient location, very helpful with airport pick up and drop off, very clean, breakfast was great, and the price was just right. We enjoyed our stay and will visit again.
2-night trip

10/10 Exceptional

Skønt Hotel.
Det var et godt ophold og alle var hjælpsomme og venlige på Hotellet. Det er et Hotel jeg godt vil anbefale og vil selv komme der igen.
Allan Sandor, 13-night trip

8/10 Very good

Value for. Money.
The service of the staff is excellent. If you could just like renovate the place it will be very nice and more comfortable.
omar, 2-night trip

4/10 Fair

Huge opportunity of improvement
Hotel has fotos locación and swiiming pool. Room was old, no windows bathroom Made noice al night, and restaurant was EXASPERATINGLY SLOW. Lobby staff AND shuutle drivers we're really nice. I hope they can Fox their touristic lack of knoledge.
Luis Diego, 2-night trip

6/10 Good

Juliet, 3-night trip

8/10 Very good

My views on the accommodation
Generally, I like the place. The accommodation was affordable, quiet with free wifi provided and walking distance from shopping centers (esp the mall). The staff were friendly and helpful. Just one slight shortfall; I was a bit scared of the mosquitoes in the room, a good number of them. I suggest schedule should be made for hotel staff to have the rooms sprayed with anti-mosquito chemicals once a week.However, in general, the place is decent and I would not hesitate to book this hotel the next time I come to Gensan.
Benthly, 3-night trip

8/10 Very good

Budget wise, suitable for group or family.
Allan, 1-night trip

8/10 Very good

city hotel
its close to the malls.the water in the bathrooms needs fixing, it only drips out, do the cleaners ever check these things?
Ian paul, 1-night trip