10/10 Exceptional
7 Aug 2024
From a Regular Customer of Terra Suites
Once again, I enjoyed my quiet stay at "Terra Suites", and it's been my 3rd time there already. Whenever I travel to Istanbul, I make a reservation w/ them only. It pays off every time, since it makes me feel very comfy there and I'm already familiar w/ the neighborhood, which saves time in the long run. The quality : cost ratio is very good, too. The hotel is located within a 10-15-minute walking distance from the Taksim Square, from where you can easily get to any part of Istanbul or its surroundings by public transportation (buses, trams, subway, funicular, ferries from the Kabatas pier, Havabus or Havaist airport shuttles) or taxies.
The personnel at the reception desk, Semet and Ismeil, are both exceptionally helpful and go out of their way to attend to your every need (like when I needed fresh towels, or room service, or replacement of a wall clock in my room, extra dish soap for kitchenette, or ran out of shampoos or hand soap or toilet tissue). Semet was there for my 1 a.m. check-in and patiently explained every detail to me (how to set the PIN on the safe deposit box, AC and elevator usage, etc.) Both Ismeil and Semet can help you w/ directions (as I couldn't find an entrance to the nearby mosque, womens' section, a video call was arranged for me to speak with a local guy who explained it to me). They could help you w/ calling a taxi, too.
My room was exactly like pictured in the photo, and everything worked properly. The room service was excellent.
Olga
Olga, 13-night trip
Verified Hotels.com guest review
