It started with a warm welcome from Katerina at the front desk. She was kind enough to hold our luggage as we arrived early from our cruise ship. Even though our room wasn't ready due to cleaning, she still showed it to us. Later in the day when we returned, we found the room to be warm and thought the AC was off. We tried adjusting the settings, but couldn't get the temperature below 26°C. It was uncomfortably warm, and we endured a difficult first night, planning to bring it up with Katerina the next morning. We noticed that she wasn't always at the front desk, so we let it go for the second day and night, but the discomfort continued.
In the morning, we were fortunate to find Katerina at the front desk and reported the issue. She acknowledged that our room was indeed very hot, and assured us that it should be at least 23°C. She said she would have it fixed while we were out, but upon our return in the afternoon, the problem persisted. We texted her, and she arrived with an AC technician. They had cleaned the filter while we were away and thought the problem was resolved, but it turned out not to be the case. The technician acknowledged that there was an issue with the AC and performed a temporary fix, advising us not to adjust the settings. We were not in Italy for an AC tour, so we left for the evening and returned to another uncomfortable night.
Overall, the experience was not pleasant. We were not offered the option to change our room or even given a fan.