THIS HOTEL SHOULD HAVE A PUBLIC HEALTH WARNING. The Management should be fired, the health department contacted, and hotel shut down with an entire retraining of the staff. Specifically, the GM "Monica" should probably leave the service business all together, based on her complete inept ability to manage a situation, combined with her attitude, combativeness, argumentative manner, and blatant contempt for customers safety and well-being. The hotel owners should be ashamed, and the healinghotelsoftheworld.com should be ashamed of themselves.
I am sure there will be some reply b the hotel that is "you were wrong" or "we did not" or "we did our best." Don't believe it, dont try to even explain your way out of this. A pool that has human feces in it, YUP, that's right, somehow a nice brown turd was left in the pool, and the pool staff decided to just smear it all over the bottom of the pool, while guests were swimming next to it. Maybe no one will notice? Didn't close the pool either; just swim away people, we will hide this from you, and hope you are too stupid to notice, besides, you must be so stupid to pay $650/night for here, that we will laugh at you while you swim in human crap.