2/10 Poor
5 July 2023
I have stayed at Kryal Castle about 4 times previously. This was my first stay in the Commanders quarters.
When I arrived, there was no welcome to Kryal card, there was no mini bar or snack foods on offer which there were in other rooms. There was one packet of biscuits to share between two people.
The toilet roll holder does not sit on the wall properly, so when you go to tear off some paper the toilet paper roll falls onto the ground,
I booked for two adults. The room had a double or queen bed and 7 bunk beds in it. None of the bunk beds were made. When I rang the after-service number to get a blanket so that my teenage daughter could sleep in a bunk bed (I gave her 2 pillows off of mt bed) I was told by the accommodation manager that they charge extra for linen to have extra beds made up. They should not assume that 2 adults are a couple and if I have paid for a room with 7 bunks in it, at least one of them should be made.
When I came back to the property after buying dinner, I could not see the parking bays. Lighting was so poor that I made my daughter get out of the car in the rain to direct me as best she could into a parking bay.
This was my worst stay at Kryal and the disappointment makes me question whether I would go back and stay again.
Sandra
Sandra, 1-night family trip
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