The reoccurring theme at the May Hotel was a luxurious exterior that, when examined further, leaves a bit more to be desired.
The hotel appears grand and luxurious, but that it saw it's best days maybe 20 years ago. Rooms are nice, but small compared to other hotels we have stayed in throughout Vietnam. The breakfast that was offered was fine, a good mix of local and international dishes that we've come to expect at hotels like this that cater to an international crowd.
We were greeted promptly at the front desk by a bell boy who was happy to take out luggage, but he lingered uncomfortably trying to sell us on excursions from the hotel and waiting for a tip. We could not manage to make our room phone make local calls and, when we went to the front desk to try to make a call, they again strongly encouraged us to book our excursion with them.
Overall, our experience at May Hotel was fine. The room was in good condition, the staff was able to flag us a cab and fulfill all the basic duties of a hotel. But, after staying at places in Vietnam that were less expensive and had much better service, I would recommend you shop around a bit more if you're hoping to be wowed by your hotel stay.