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Starcity Halong Bay Hotel

3.5 star property
Ha Long hotel with outdoor pool and restaurant

Photo gallery for Starcity Halong Bay Hotel

Front of property - evening/night
Superior Twin Room, 2 Single Beds
Lobby sitting area
Outdoor pool
Interior entrance
Overlooking the bay, Starcity Halong Bay Hotel offers a tranquil retreat with a breakfast buffet, Vietnamese cuisine at Givral Restaurant, and high-speed WiFi. Relax in the garden or take a refreshing dip in the outdoor pool while kids enjoy their own children's pool.

Reviews

6.6 out of 10
Good

Popular amenities

  • Bar
  • Pool
  • Free breakfast
  • Free parking
  • 24/7 front desk
  • Laundry facilities

Main amenities (12)

  • Near the beach
  • Restaurants and bar/lounge
  • Outdoor pool
  • Children's pool
  • 24-hour room service
  • Coffee shop/cafe
  • Business centre
  • Meeting rooms
  • Terrace
  • 24-hour front desk
  • Garden
  • Computer station

For families (6)

  • Children stay free
  • Free cots/infant beds
  • Children's pool
  • Garden
  • Terrace
  • Laundry facilities

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Deluxe Room, 1 King Bed, Bay View

Deluxe Room, 1 King Bed, Bay View

Deluxe Room, 1 King Bed, Bay View

Highlights

Air conditioning
Free cots/infant beds
Blackout curtains
Minibar
Free bottled water
Electric kettle
In-room safe
  • 30 sq m
  • Bay view
  • Sleeps 4
  • 1 King Bed

View all photos for Superior Twin Room, 2 Single Beds

Room amenity

Superior Twin Room, 2 Single Beds

Highlights

Air conditioning
Free cots/infant beds
Blackout curtains
Minibar
Free bottled water
Electric kettle
In-room safe
  • 28 sq m
  • Mountain view
  • Sleeps 4
  • 2 Single Beds

View all photos for Executive Suite

Executive Suite | Room amenity

Executive Suite

Highlights

Air conditioning
Free cots/infant beds
Blackout curtains
Minibar
Free bottled water
Electric kettle
In-room safe
  • 58 sq m
  • Mountain view
  • Sleeps 3
  • 1 King Bed OR 2 Single Beds

View all photos for Deluxe Twin Room, 2 Single Beds, Bay View

Room amenity

Deluxe Twin Room, 2 Single Beds, Bay View

Highlights

Air conditioning
Free cots/infant beds
Blackout curtains
Minibar
Free bottled water
Electric kettle
In-room safe
  • 30.0 sq m
  • Bay view
  • Sleeps 4
  • 2 Single Beds
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About the area

Map
Ha Long Street, Bai Chay Ward, Ha Long, City, Ha Long, Quang Ninh (province), 200000

What's nearby

  • Bai Chay Beach - 9 min walk
  • Bai Chay Market - 18 min walk
  • Dragon Park - 2 min drive
  • Ha Long International Cruise Port - 3 min drive
  • Halong Bay Marina - 8 min drive

Getting around

  • Haiphong (HPH-Cat Bi) - 45 min drive
  • Van Don Intl. Airport (VDO) - 61 min drive
  • Hanoi (HAN-Noi Bai Intl.) - 142 min drive
  • Ga Ha Long Station - 11 min drive
  • Cai Lan Station - 12 min drive
  • Cang Cai Lan Station - 15 min drive

Restaurants

  • ‪Papa‘s BBQ - ‬4 min walk
  • ‪Cong Ca Phe - ‬6 min walk
  • ‪Novotel Lobby Bar - ‬2 min walk
  • ‪Công Viên Hoàng Gia - Royal Amusement Park - ‬2 min walk
  • ‪Nha Hang Vietnam - ‬6 min walk

About this property

Starcity Halong Bay Hotel

When you stay at Starcity Halong Bay Hotel, you'll be within a 10-minute drive of Halong Bay Marina. The outdoor pool is a great spot to take a dip, and guests can grab a bite to eat at Givral Restaurant, which serves Vietnamese cuisine and is open for breakfast, lunch and dinner. Other highlights include a bar/lounge, a children's pool and a terrace.

Languages

English, Vietnamese

At a glance

DONE

Hotel size

    • 152 rooms
    • Arranged over 11 floors
DONE

Arriving/Leaving

    • Check-in start time: 2 PM; check-in end time: midnight
    • Check-out time is noon
DONE

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
    • For any questions, please contact the property using the information on the booking confirmation
    • Travellers who are not citizens of Vietnam are required to present a passport at check-in.
DONE

Required at check-in

    • Credit card, debit card or cash deposit required for incidental charges
    • Government-issued photo ID may be required
DONE

Children

    • One child (4 years old and younger) stays free when occupying the parent or guardian's room using existing bedding
WIFI

Internet

    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • Free on-site self-parking

Property amenities

Food and drink

  • Free buffet breakfast each morning 6 AM–9 AM
  • Restaurant
  • Bar/lounge
  • Coffee shop
  • 24-hour room service

Travelling with children

  • Children stay for free (see details)
  • Children's pool

What to do

  • Beach nearby

Working away

  • Business centre
  • Meeting rooms
  • Computer station

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Luggage storage
  • Porter/bellhop

Facilities

  • 1 building/tower
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • An outdoor pool

Accessibility

  • Lift

Room amenities

Home comfort

  • Air conditioning (climate-controlled)
  • Minibar
  • Electric kettle
  • Slippers

Sleep well

  • Blackout curtains
  • Free cot/infant bed

Freshen up

  • Towels

Stay connected

  • Free WiFi
  • Phone

Food and drink

  • Free bottled water
  • Free tea bags/instant coffee

More

  • In-room safe

Special features

Dining

Givral Restaurant – This restaurant specialises in Vietnamese cuisine and serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar.
Paradise Restaurant – This restaurant serves breakfast, lunch and dinner.
Star Bar – On-site bar.

Fees & policies

Policies

Only registered guests are allowed in the guestrooms.
Guests can rest easy knowing that there's a fire extinguisher, a security system, a first aid kit and window guards on-site.
This property accepts credit cards.
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Also known as

Starcity Halong Bay
Starcity Halong Bay Hotel
Starcity Halong Bay
Hotel Starcity Halong Bay Hotel Ha Long
Ha Long Starcity Halong Bay Hotel Hotel
Hotel Starcity Halong Bay Hotel
Starcity Halong Bay Hotel Ha Long
Starcity Hotel
Starcity
Aloha Ha Long Hotel
Starcity Halong Hotel Ha Long
Starcity Halong Bay Hotel Hotel
Starcity Halong Bay Hotel Ha Long
Starcity Halong Bay Hotel Hotel Ha Long

Frequently asked questions

Does Starcity Halong Bay Hotel offer free cancellation for a full refund?

Yes, Starcity Halong Bay Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Starcity Halong Bay Hotel?

Yes, there's an outdoor pool and a children's pool.

Is parking offered on site at Starcity Halong Bay Hotel?

Yes, there's free self parking.

What are the check-in and check-out times at Starcity Halong Bay Hotel?

Check-in start time: 2 PM; check-in end time: midnight. Check-out time is noon.

What is there to do at Starcity Halong Bay Hotel and nearby?

Starcity Halong Bay Hotel has an outdoor pool and a garden.

Are there restaurants at or near Starcity Halong Bay Hotel?

Yes, Givral Restaurant offers Vietnamese cuisine.

What's the area around Starcity Halong Bay Hotel like?

Starcity Halong Bay Hotel is in Bai Chay, a short 9-minute walk from Bai Chay Beach and 3 minutes' walk from Sun Square.

Starcity Halong Bay Hotel Reviews

Reviews

6.6

Good

7.6/10

Cleanliness

7.0/10

Staff & service

4.0/10

Amenities

6.8/10

Property conditions & facilities

Reviews

4/10 Fair

øv oplevelse i bund og grund.
Det var under al kritik. Absolut ikke som annonceret, damen i receptionen forsøgte at score ekstra penge ved at give misvisende informationer omkring priser ved ekstra overnatning. Byggelarm hele døgnet, og dårlig morgenmad. Hotellet har så også skiftet navn midt i det hele, således at det hedder aloha hotel istedet for Starcity hotel. Der var ikke baby seng som annonceret på hjemmeside, der var ikke babystol ved morgenmaden. Morgenmaden var mangelfuld og kedelig. Kan ikke anbefale dette sted.
Elias, 2-night trip

6/10 Good

Fotos versprechen mehr als vorgefunden. Lage anders als im Beschrieb. Renovierungen über dem Zimmer. Keine Informationen im Zimmer über Zeiten und Angebote (Frühstück, Spa etc.) Freundliches Personal.
1-night trip

10/10 Exceptional

duck jae, 1-night trip

6/10 Good

Cam thay khong duoc thoai mai
Mai, 1-night trip
This review was submitted before 2018 and has not been verified.

4/10 Fair

Hotel is old with outdated bathroom with a disgusting & moldy shower curtain. Bed and pillow very firm - felt like sleeping on a floor. Receptionists are friendly, but barely speak English, which caused some issues with our airport transportation booking.
This review was submitted before 2018 and has not been verified.

6/10 Good

불만족
별도였음. 위치 및 주변 환경이 매우 미흡. 다만 아침식사는 만족
This review was submitted before 2018 and has not been verified.

6/10 Good

This review was submitted before 2018 and has not been verified.

6/10 Good

Misleading
Pros: Beautiful spacious rooms with king size beds. Cons: Hotel advertised that they had a spa and fitness facility. Their staff old me it was closed When I asked where it was. When I looked for it and couldn't find it they then told informed me they didn't have one.... very dissapointing. Location is terrible, surrounded by a shanty ghetto.
This review was submitted before 2018 and has not been verified.

4/10 Fair

This review was submitted before 2018 and has not been verified.

8/10 Very good

This review was submitted before 2018 and has not been verified.

4/10 Fair

Not much to do
I book the hotel since there was a SPA and a pool, well none of them where working [Don't know if Hotels.com or hotel not showing the right information] I went in low season and really there is no need to stay in Halong Bay, I would recommend to take a tour from Hanoi [day trip, 1 night or 2 in the Boats]. There is no much to do and the closer airport is 2-3 hrs away [around 50-60 USD] Definitely I recommend the Halong bay experience in the ocean, but in the city not much to do
This review was submitted before 2018 and has not been verified.

6/10 Good

微妙かな？
3泊しました。良かったのは朝食。ベトナムコーヒーは癖になる美味しさでした。ホテルスタッフもフレンドリーで、コンシェルジュ含めいろいろと相談に乗ってもらいました。良くなかったのは設備面。レストランは1階にしかないし、SPAも見当たりません。ランドリーサービスを利用しようと何度かコールしましたが、一度も出てもらえませんでした。
This review was submitted before 2018 and has not been verified.

8/10 Very good

not much here
staff were excellent and the rooms and restaurant were great but halong itself is very dull with absolutely nothing to see or do.
This review was submitted before 2018 and has not been verified.

8/10 Very good

This review was submitted before 2018 and has not been verified.

6/10 Good

Poor service
The service was not great. With a couple of incidents making this hotel the worse one we stayed in during our trip x
This review was submitted before 2018 and has not been verified.

8/10 Very good

Nothing special but still good
The bed was like sleeping on a park bench.
This review was submitted before 2018 and has not been verified.

6/10 Good

not bad but stop acting 5 star
hotel is not as big a deal from the main road and "beach" as others said. the hotel was good, the pool is an after thought that is in fact out front/side of hotel but we enjoyed it very much. maybe just because we are experienced travellers and and are grateful when we have things like a pool and an excellent view from what you paid (not allowed to say how much but it was great) The people in Halong area were not at all nice and I would not go back to the area at all. wish I had just been happy seeing pics of it for all the hassle getting there and back (not an easy ride there on shared mini-bus)
This review was submitted before 2018 and has not been verified.

10/10 Exceptional

Fantastic!
Really great stay! Room a lot bigger than we thought! Service was great! Rooms cleaned daily, bath robes, slippers etc. Surrounding area has everything you need at all different price ranges. Night market and beach are less than a minute walk from hotel and there are plenty of tour places around with the boat port (where the bay tours lead from) is within walking distance too. Definitely recomend!
This review was submitted before 2018 and has not been verified.

8/10 Very good

Pleasant stay at Starcity
Hotel location was great but not beside of the main road. Need to walk in around 5 mins and walking distance to Halong night market. Service was excelent and friendly staff.
This review was submitted before 2018 and has not been verified.

8/10 Very good

Friendly Hotel, good for one night
Starcity shares the problem of the whole region: Nobody will stay there longer than two nights - people visit Halong Bay on boat cruise (1 or two nights) and have one overnight stay before or after the cruise. Starcity is nice and rather well located, as a taxi can bring you anywhere you like. Breakfast was ok, but not very western, as they accomodate 95% Chinese and other Aseans. But a backpacker can easily survive - rooms are big enough, the view is ok (if the weather is on your side), staff is friendly (but speaks no English) and the restaurant in the hotel and all restaurants around the hotel are good and cheap. Starcity has got the charme of the seventies, but this common to almost all hotels in the area. Tourism industry has changed the flair over the years. Finally, we can recommend it and would come back.
This review was submitted before 2018 and has not been verified.

6/10 Good

Location is alright only
Hotel is in a small road with piece of empty land in front of it. Still relatively close to night market. Pool pictures on website are so deceiving, its a standalone outdoor pool by the side of the carpark. Breakfast is acceptable. Hotel mainly catered for tour groups.
This review was submitted before 2018 and has not been verified.

8/10 Very good

Location
overall good stay no complain
This review was submitted before 2018 and has not been verified.

6/10 Good

Le personnel ne parle pas du tout anglais et est souvent incompétant ; on y perd sa patience et son temps. Sinon les chambres sont propres et agréables.
This review was submitted before 2018 and has not been verified.

6/10 Good

great view
overall good hotel with a very limited restaurant menu.very helpful staff
This review was submitted before 2018 and has not been verified.

6/10 Good

wonderful value, comfortable hotel - great views
great value for money. up a hill about 200 yards from seafront and a one dollar taxi/mc taxi ride to public jetty with junks to see halong bay. great views from rooms with sea views on upper floors. comfy room, good a/c, clean with big comfortable bed and full size bath in bathroom. fridge with reasonably priced beers etc. great brekky with local and western items including omlette chef! reception staff very helpful, nothing too much trouble - even called united airlines office in vietnam for me - thoroughly recommend