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All properties in Vienna, Vienna (state), Austria
1 room, 2 adults

Palais Hansen Kempinski Vienna

5-star5 stars
Great for families

Good to know

  • Babysitting or childcare (surcharge)
  • Connecting/adjoining rooms available
  • Free WiFi
  • Dry cleaning/laundry service
Schottenring 24, Vienna, Vienna, 1010, Austria

Luxury hotel with full-service spa, connected to a rail/subway station, near Sigmund Freud Museum
  • Free WiFi
  • Great for families

    Good to know

    • Babysitting or childcare (surcharge)
    • Connecting/adjoining rooms available
    • Free WiFi
    • Dry cleaning/laundry service
  • Collect stampsYou can collect Hotels.com™ Rewards stamps here

Restrictions related to your trip

Austria may have travel restrictions in place, including self-quarantine, due to COVID-19. Find out more

  • An excellent hotel, with good facilities. Staff were friendly, yet a lack of…Jan. 12, 2019
  • We stayed on a family holiday there and it was one of the finest hotels I have stayed at…Jul. 16, 2018

Palais Hansen Kempinski Vienna

from A$465
  • Deluxe Room (Grand)
  • Junior Suite
  • Deluxe Room
  • Luxury Suite (Palais)
  • Superior Room
  • Suite (Ring)
  • Suite (Hansen)
  • Presidential Suite

What’s around Palais Hansen Kempinski Vienna

Landmarks

  • In Innere Stadt
  • St. Stephen's Cathedral - 14 min walk
  • Hofburg Imperial Palace - 18 min walk
  • Vienna State Opera - 22 min walk
  • Museum of Natural History - 20 min walk
  • Sigmund Freud Museum - 8 min walk
  • Judenplatz - 9 min walk
  • Riesenrad - 31 min walk

Getting around

  • Vienna Intl. Airport (VIE) - 25 min drive
  • Vienna Franz-Josefs-Station - 19 min walk
  • Wien Mitte Station - 23 min walk
  • Vienna Praterstern Station - 27 min walk
  • Schottenring U-Bahn - 4 min walk
  • Schottentor U-Bahn - 6 min walk
  • Rossauer Lande U-Bahn - 9 min walk
  • Airport shuttle (surcharge)

At a glance

Key facts

Hotel size

  • This hotel has 152 rooms
  • This hotel is arranged over 5 floors

Arriving/leaving

  • Check-in time 3 PM-5 AM
  • Check-out time is noon
  • Express check-in/out

Restrictions related to your trip

  • Austria may have travel restrictions in place, including self-quarantine, due to COVID-19.
Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges

  • Government-issued photo ID may be required

  • Minimum check-in age is 18

Travelling with others

Children

  • Babysitting/childcare*

Pets

  • Pets allowed*

  • Food and water bowls available

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transport

Transfers

  • Airport shuttle (available 24 hours)*

Parking

  • Self parking* on site

  • Electric vehicle charging point

Payment types at the property

  • Cash
* See small print for additional details or extra charges

In the hotel

Food and drink
  • Buffet breakfast daily (surcharge)
  • 2 restaurants
  • 2 bars/lounges
  • 24-hour room service
  • Coffee/tea in a common area
Things to do
  • Indoor pool
  • 24-hour fitness facilities
  • Full-service spa
  • Spa treatment room(s)
  • Bicycle rentals on site
  • Segway rental/tour nearby
  • Steam room
  • Sauna
Working away
  • 24-hour business centre
  • Conference space
  • Meeting rooms
  • Computer station
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter
Facilities
  • Number of buildings/towers - 1
  • Year Built – 1873
  • Lift
  • Safe-deposit box at front desk
  • Designated smoking areas (fines apply)
Accessibility
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible parking
Languages Spoken
  • Arabic
  • Chinese
  • English
  • French
  • German
  • Italian
  • Russian
  • Spanish

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Minibar
  • Espresso maker
  • Bathrobes
  • Slippers
  • Iron/ironing board (on request)
Sleep well
  • Hypo-allergenic bedding available
  • Pillow menu
  • Blackout drapes/curtains
  • Soundproofed rooms
  • Premium bedding
Things to enjoy
  • Individually decorated
  • Individually furnished
Freshen up
  • Private bathroom
  • Deep soaking bathtub
  • Rainfall showerhead
  • Free toiletries
  • Hair dryer
Be entertained
  • Flat-screen TV
  • Pay movies
  • Premium TV channels
  • Tablet computer
Stay connected
  • Desk
  • Free WiFi
  • Phone
More
  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available

Special features

Spa

Kempinski The Spa has 6 treatment rooms including rooms for couples. Services include facials, body wraps, body scrubs, and body treatments. A variety of treatment therapies are provided, including hydrotherapy. The spa is equipped with a sauna, a spa tub, and a steam room.

The spa is open daily.

Dining

Edvard - This fine-dining restaurant specializes in international cuisine and serves dinner only. 1-star Michelin rating. Reservations are required.

Die Kueche - This restaurant specializes in local cuisine and serves breakfast, lunch, and dinner. A children's menu is available. Open daily.

Lobby Bar und Lounge - Onsite bar. Open daily.

Cigar Lounge - Onsite bar. Open daily.

26°EAST - Onsite Champagne bar. Open daily.

Awards and affiliations

Green / Sustainable Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.
The property is a member of Historic Hotels of the World.

Palais Hansen Kempinski Vienna’s small print

Also known as

  • Palais Hansen Kempinski Vienna Hotel
  • Palais Kempinski
  • Palais Hansen Kempinski Vienna Hotel
  • Palais Hansen Kempinski Vienna Hotel
  • Palais Hansen Kempinski Vienna Vienna
  • Palais Hansen Kempinski Vienna Hotel Vienna
  • Palais Hansen Kempinski Hotel
  • Palais Hansen Kempinski Vienna
  • Palais Hansen Kempinski
  • Kempinski Palais Vienna
  • Palais Hansen Kempinski
  • Palais Hansen Kempinski Hotel
  • Palais Hansen Kempinski Hotel Vienna
  • Palais Hansen Kempinski Vienna

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Guests can rest easy knowing there's a smoke detector on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

The property affirms that it adheres to the Safe Travels (WTTC - Global) sanitization guidelines.

For transfers, guests must contact the property before arrival at the number on the booking confirmation.

Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.

This property accepts credit cards, debit cards, and cash.

Optional extras

Covered self parking costs EUR 44 per day

Rollaway beds are available for EUR 60 per night

Buffet breakfast is offered for an extra charge of EUR 42.00 per person (approximately)

Babysitting/childcare is available for an extra charge

Pets are allowed for an extra charge of EUR 35 per pet, per day

Service animals exempt from fees

Airport shuttle service is offered for an extra charge of EUR 60 per vehicle (one way)

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs for Palais Hansen Kempinski Vienna

  • Does Palais Hansen Kempinski Vienna offer free cancellation for a full refund?
    Yes, Palais Hansen Kempinski Vienna does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • What are the cleanliness and hygiene measures currently in place at Palais Hansen Kempinski Vienna?
    This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff wear personal protective equipment. Please note that this information has been provided by our partners.
  • Is parking offered on site at Palais Hansen Kempinski Vienna?
    Yes. Self parking costs EUR 44 per day. Electric vehicle charging is available.
  • Is there a pool at Palais Hansen Kempinski Vienna?
    Yes, there's an indoor pool.
  • Are pets allowed at Palais Hansen Kempinski Vienna?
    Yes, pets are welcome. There's a charge of EUR 35 per pet, per day. Service animals are exempt from fees. Food and water bowls are available.
  • What are the check-in and check-out times at Palais Hansen Kempinski Vienna?
    You can check in from 3 PM - 5 AM. Check-out time is noon. Express check-in and check-out are available.
  • Are there restaurants at or near Palais Hansen Kempinski Vienna?
    Yes, there are 2 onsite restaurants, featuring international cuisine. Nearby restaurants include Pasta e Basta (3-min walk), Aera (3-min walk), and Club Berlin (3-min walk).
  • Is airport shuttle service offered by Palais Hansen Kempinski Vienna?
    Yes, an airport shuttle is available. The charge is EUR 60 per vehicle one way.
  • Is there an onsite casino at Palais Hansen Kempinski Vienna?
    No, this hotel doesn't have a casino, but Casino Wien (20-min walk) is nearby.
  • What is there to do near Palais Hansen Kempinski Vienna?
    Recommended spots to visit include Sigmund Freud Museum (8-min walk) and Judenplatz (9-min walk), along with St. Stephen's Cathedral (14-min walk) and Hofburg Imperial Palace (0.9 mi).

Recent reviews

Exceptional 9.4 From 342 reviews

Exceptional 10.0
Fantastic hotel - great staff, great location and nice rooms. Couldn’t recommend it more!
au3 night trip
Exceptional 10.0
Very friendly, welcoming, easily able to relax, very high standards consistent
gb3 night trip
Exceptional 10.0
Great Hotel
Great stay. As you would expect from a five star hotel. We were upgraded to a suite which was fantastic. Spacious, with everything you need for a romantic weekend. 10/15 minute walk from everything and 5 minute taxi to everything.
Paul, gb2 night trip
Good 6.0
Location was good and the overall experience was fine. However, there were few issues: Checkin was not ideal as we had booked and paid for a junior suite for 2 adults 1 child through expedia but on arrival we were told they only have reservations for 2 people! It took a while to get it sorted. -the junior suit is in fact one room! -there is no swimming pool only a large whirlpool (jacuzzi). - the turned down service was not consistent. We received such service at every other night! - the lobby service needs improvement as you can sit there for some time before being served!
Tina, gb4 night trip
Exceptional 10.0
Great amazing hotel, very good location, staff are so friendly and professional, will come back again
hk5 night business trip
Exceptional 10.0
Location of the hotel cleanliness rooms size amazing.
us2 night romance trip
Exceptional 10.0
Great staff, rooms and facilities first class. But we tried to get into the 26 degrees bar twice, both times we waited and had to leave. And we are hotel guests!
gb1 night romance trip
Good 6.0
Very nice place... simply disappointed about the price of the breakfast....which was ok but not exceptional for 42euro per person.
ca2 night romance trip
Exceptional 10.0
The beautiful room—the friendly and helpful staff—and the location-/
us4 night trip
Exceptional 10.0
We lived the elegance, the furnishings and decor. The breakfast was outstanding. But most of all, the service was superb.
Idi&Steve, us4 night romance trip

Palais Hansen Kempinski Vienna