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Hotel Fire & Ice

4.0 star property
Neuss ski-in/ski-out hotel with 2 bars/lounges and spa
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Hotel Fire & Ice

Sauna, steam room, massages
Baum Chalet, 1 Queen Bed, Garden View | View from room
Exterior
Baum Chalet, 1 Queen Bed, Garden View
2 bars/lounges, lobby lounge

Reviews

9.4 out of 10

Exceptional

Popular amenities

  • Connecting rooms available
  • Bar
  • Electric vehicle charging point
  • Ski facilities
  • Spa
  • Gym
Main amenities
  • Daily housekeeping
  • Ski-in/ski-out access
  • Restaurants and 2 bars/lounges
  • Full-service spa
  • Breakfast available
  • Ski rentals and lessons
  • Ski storage
  • Ski passes
  • Fitness centre
  • Sauna
  • Steam room
  • Self parking
For families
  • Children stay free
  • Connecting/adjoining rooms available
  • Private bathroom
  • Television
  • Terrace
  • Daily housekeeping
The price is AU$239
includes taxes & fees
1 Jan - 2 Jan 2025

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Standard Twin Room, 1 Single Bed

Premium bedding, down duvets, pillow-top beds, in-room safe

Standard Twin Room, 1 Single Bed

Highlights

Soundproofed
Individually furnished
Air conditioning
Connecting rooms available
Free cots/infant beds
HDTV
Hypo-allergenic bedding
Pillow menu
  • 24 sq m
  • Sleeps 1
  • 1 Single Bed

View all photos for Family Suite

Family Suite

Family Suite

Highlights

Soundproofed
Individually furnished
Air conditioning
Connecting rooms available
Free cots/infant beds
HDTV
Hypo-allergenic bedding
Pillow menu
  • 41 sq m
  • Sleeps 4
  • 1 Double Bed and 1 Single Bunk Bed

View all photos for Baum Chalet, 1 Queen Bed, Garden View

Baum Chalet, 1 Queen Bed, Garden View

Baum Chalet, 1 Queen Bed, Garden View

Highlights

Soundproofed
Individually furnished
Connecting rooms available
HDTV
Hypo-allergenic bedding
Pillow menu
Blackout curtains
Pillow-top bed
  • 25 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Premium Twin Room

Premium bedding, down duvets, pillow-top beds, in-room safe

Premium Twin Room

Highlights

Soundproofed
Individually furnished
Air conditioning
Connecting rooms available
Free cots/infant beds
HDTV
Hypo-allergenic bedding
Pillow menu
  • 26 sq m
  • Sleeps 3
  • 1 Single Bed

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About the area

Map
An der Skihalle 1, Neuss, NW, 41472

What's nearby

  • Jever Fun Skihalle - 1 min walk
  • Marina Düsseldorf - 13 min drive
  • Düsseldorf Christmas Market - 14 min drive
  • Konigsallee - 14 min drive
  • Messe Düsseldorf - 20 min drive

Getting around

  • Düsseldorf Intl. Airport (DUS) - 31 min drive
  • Cologne - Bonn Airport (CGN) - 55 min drive
  • Kapellen-Wevelinghoven Station - 7 min drive
  • Büttgen Station - 8 min drive
  • Neuss Holzheim Station - 23 min walk

Restaurants

  • ‪McDonald's - ‬7 min drive
  • ‪Salzburger Hochalm - ‬3 min walk
  • ‪Peking Garden - ‬8 min drive
  • ‪Pizzeria Casanova - ‬9 min drive
  • ‪Frankenheim Biergarten - ‬4 min drive

About this property

Hotel Fire & Ice

Putting you within a 15-minute drive of Konigsallee, Hotel Fire & Ice has ski-in/ski-out access, allowing you more time for downhill skiing, snowboarding and sledging. Guests can indulge in massages at the spa, and local cuisine is served at Salzburger Hochalm, which is open for lunch and dinner. Other highlights include 2 bars/lounges, a fitness centre and a sauna. Ski passes, storage, rentals and lessons are also available.

Languages

Dutch, English, French, German, Polish, Spanish

At a glance

Hotel size

  • 101 rooms
  • Arranged over 5 floors

Arriving/Leaving

  • Check-in time starts at 4:00 PM
  • Minimum check-in age – 18
  • Check-out time is 11 AM
  • Contactless check-out

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Up to 2 children (12 years old and younger) stay free when occupying the parent or guardian's room using existing bedding

Pets

  • Pets not allowed
  • Service animals welcome

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Uncovered on-site self-parking (EUR 5 per day)
  • On-site motorhome/coach/lorry parking (fees apply)
  • Wheelchair-accessible parking on site
  • On-site parking is limited
  • Electric vehicle charging point on site

Other information

  • Smoke-free property
  • No stag or hen parties

Property amenities

Food and drink

  • Buffet breakfast (surcharge) 6:30 AM–10:00 AM on weekdays and 8:00 AM–noon on weekends
  • 2 bars/lounges
  • Restaurant
  • Coffee/tea in a common area

Travelling with children

  • Children stay for free (see details)
  • Mini golf
  • Children's menu
  • Children's games
  • Art supplies

What to do

  • Mini golf
  • Sledging
  • Shopping
  • Golfing nearby
  • Hiking/biking trails nearby

Working away

  • 13 meeting rooms
  • Conference centre (269 square feet of space)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Luggage storage
  • Multilingual staff
  • Ski equipment hire
  • Ski storage

Facilities

  • 1 building/tower
  • Built in 2011
  • ATM/banking
  • Safe-deposit box at front desk
  • Terrace
  • Fireplace in reception
  • Fitness centre
  • Bike parking
  • Full-service spa
  • Sauna
  • Steam room
  • At least 80% of food locally sourced
  • Vegetarian dining options
  • Local artist showcase
  • Double-glazed windows
  • At least 80% of lighting from LEDs
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • No plastic soft drinks bottles
  • No plastic drinking straws
  • No plastic water bottles
  • Reusable cups only
  • Reusable tableware only
  • Lockers available
  • Banquet hall
  • Reception hall

Accessibility

  • Lift
  • Lift door width (centimetres): 90
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • 2 on-site accessible parking spaces
  • Wheelchair-accessible path to lift
  • Well-lit path to entrance
  • Step-free path to entrance

Ski

  • Ski-in/ski-out access
  • Ski passes
  • Downhill skiing
  • Snowboarding
  • Skiing lessons
  • Ski storage
  • Ski hire
  • Ski lifts nearby

Room amenities

Be entertained

  • 32-inch LCD TV
  • Satellite TV channels

Home comfort

  • Coffee/tea maker
  • Electric kettle
  • Dressing gowns and slippers
  • Iron/ironing board (on request)

Sleep well

  • Hypo-allergenic bedding
  • Pillow menu
  • Down duvet
  • Blackout curtains
  • Soundproofed rooms
  • Premium bedding
  • Pillow-top mattress
  • Travel cot

What to enjoy

  • Individually furnished

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries
  • Hairdryer
  • Towels

Stay connected

  • Free WiFi
  • Phone

Food and drink

  • Free bottled water
  • High chair

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available
  • LED light bulbs
  • Water-efficient toilets only

Special features

Spa

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include massages. The spa is equipped with a sauna and a steam room. The spa is open daily.

Dining

Salzburger Hochalm – This restaurant specialises in local cuisine and serves lunch and dinner. A children's menu is available.
Jausenstadl – On-site buffet restaurant. Open daily.
Salzburger Alm Biergarten – On-site restaurant. Open selected days.
Pistenlounge – This lobby lounge serves breakfast and dinner. Guests can enjoy drinks at the bar. Open daily.
Viva Bar – On-site bar. Open selected days.

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately EUR 24.50 for adults and EUR 12.25 for children

Children & extra beds

  • Rollaway beds are available for EUR 30.00 per night

Parking

  • Uncovered self-parking costs EUR 5 per day
  • RV/bus/lorry parking is available for an extra charge

Pool, spa, & gym (if applicable)

  • Reservations are required for massage services and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag and hen parties.
Only registered guests are allowed in the guestrooms.
This property uses eco-friendly cleaning products.
This property accepts credit cards and debit cards. Cash is not accepted.
Cashless transactions are available.

Also known as

Fire Ice Neuss
Hotel Fire & Ice
Hotel Fire & Ice Neuss
Hotel Fire Ice Neuss
Hotel Fire Ice
Hotel Fire & Ice Hotel
Hotel Fire & Ice Neuss
Hotel Fire & Ice Hotel Neuss

Frequently asked questions

Does Hotel Fire & Ice offer free cancellation for a full refund?
Yes, Hotel Fire & Ice does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Are pets allowed at Hotel Fire & Ice?
Sorry, pets aren't allowed, but service animals are welcome.
Is parking offered on site at Hotel Fire & Ice?
Yes. Self-parking costs EUR 5 per day. Parking spaces may be limited. Motorhome/coach/lorry parking and electric car charging are available.
What are the check-in and check-out times at Hotel Fire & Ice?
You can check in starting at 4:00 PM. Check-out time is 11 AM. Contactless check-out is available.
What is there to do at Hotel Fire & Ice and nearby?
Have fun with on-site winter activities such as downhill skiing, snowboarding and sledging. Indulge in a treatment at the spa and enjoy other amenities such as 2 bars and a sauna. Hotel Fire & Ice also has a steam room.
Are there restaurants at or near Hotel Fire & Ice?
Yes, Salzburger Hochalm offers local cuisine.
What's the area around Hotel Fire & Ice like?
Hotel Fire & Ice is located a short 1-minute walk from Jever Fun Skihalle.

Hotel Fire & Ice Reviews

Reviews

9.4

Exceptional

9.8/10

Cleanliness

9.2/10

Staff & service

9.8/10

Amenities

9.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Exceptional

abdullah, 2-night family trip
Verified Hotels.com guest review

8/10 Very good

Joe, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Loved our room, space for a small family was brilliant. Cute decor that gives you the lodge feel. Breakfast was nice with good options. Kids loved snowboarding.
Zachary, 1-night family trip
Verified Expedia guest review

10/10 Exceptional

Richard, 2-night family trip
Verified Hotels.com guest review

8/10 Very good

Dewinder, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

As always , great hotel great friendly staff and peaceful
Peter, 1-night business trip
Verified Hotels.com guest review

10/10 Exceptional

Always amazing stay. Staff friendly and you can sit and watch the skiers . Great place.
Peter, 1-night business trip
Verified Hotels.com guest review

10/10 Exceptional

Anthony, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

Fire and ice chalets
Absolutely amazing stay in the tree chalet . Restaurant good with very helpful staff. Have stayed a few times and will again
Peter, 1-night business trip
Verified Hotels.com guest review

10/10 Exceptional

maz complex
What an amazing complex. I would recommend this hotel to anyone. We stayed in the treehouse and it was magnificent. But as I say the whole complex deserves praise. You have to see it to believe it
Peter, 1-night business trip
Verified Hotels.com guest review

10/10 Exceptional

Shiliang, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Absolutely brilliant. Staff were great and very friendly and helpful. Restaurant good and a very pleasant stay. Definitely stay again
Peter, 1-night business trip
Verified Hotels.com guest review

10/10 Exceptional

the place was clean, good breakfast, good restaurant, cool stuff to do
bob, 1-night romance trip
Verified Expedia guest review

10/10 Exceptional

Very nice hotel, family room perfect for children.
Marc, 1-night family trip
Verified Expedia guest review

10/10 Exceptional

Such a fun and unexpected place to stay and enjoy a "ski vacation" not far from home. Everything is so clean and nicely decorates, the staff is nice and the food is super tasty!
Annalise, 1-night family trip
Verified Expedia guest review

10/10 Exceptional

We had a fabulous stay here. The room was clean, big and nicely decorated in a unique way. The facilities were amazing. We ate at the restaurants and had a full day of skiing and snowboarding inside. The weather outside was poor so we didn’t get to enjoy the outside activities. We will definitely book here again.
1-night family trip
Verified Expedia guest review

10/10 Exceptional

Quirky perfection
Character full, fun and great service, plus free parking!!!
Peter, 1-night business trip
Verified Hotels.com guest review

8/10 Very good

Nice treehouse
The treehouse I booked didn’t have that much of woods. Just one line of trees and there was a street afterwards. But the room was very clean, quiet and comfortable.
Abdullah, 1-night romance trip
Verified Hotels.com guest review

4/10 Fair

No wifi
No wifi in my room, reception told me explicitly they were not going to do anything about it Won't come back to this place.
2-night business trip
Verified Hotels.com guest review

10/10 Exceptional

Wow, twice Wow and three times Wow!
I stayed in one of the 'tree-house' rooms and they are a nutty (no pun intended), as they sound. Approached along a winding path, just far enough from the main Ski-Halle to be quiet, but close enough to get to the action quickly. You feel like you're in the middle of nowhere! The room is superb, very well appointed, large enough and creatively fitted out and decorated. Excellent service from the staff. Just wow, I'll definitely be staying there again. It's also cheaper than the city centre hotels and closer to where I need to work.
Peter, 1-night business trip
Verified Hotels.com guest review

10/10 Exceptional

Hsiao-Wen, 1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Perfect stay with family!
This was 2nd stay in this hotel and we are always fully satisfied with everything from facilities to service. We stayed family suite room same as last time and it is really wonderful and strongly recommend to everyone. Breakfast is also so nice. Also main reason to stay here is to enjoy ski!! It opens in whole year. We will definitely come again and stay same family suite again and again.
1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Paul, 1-night business trip
Verified Hotels.com guest review

10/10 Exceptional

Great complex for all the family
Very good hotel complex. Wish we could have stayed longer to make use of the facilities. Definitely thinking of coming back with my family
Paul, 1-night business trip
Verified Hotels.com guest review

10/10 Exceptional

Wonderful stay!
We had a great stay which exceeded our expectations! We were upgraded to the tree houses- everything was clean, quiet and comfortable. The bed was so comfortable and the linens were very nice. The shower is absolutely the best and we had a real sauna in our room. Excellent value. Staff was very friendly upon check in and check out... and fast! We had a delicious breakfast and loved the fresh orange juice. We didn’t get a chance to ski, but we will definitely be back. I’ve already told several friends & family!
Tara, 1-night business trip
Verified Hotels.com guest review