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Mercure Hotel Düsseldorf Neuss

4.0 star property
4-star hotel in Neuss with restaurant and bar/lounge

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Mercure Hotel Düsseldorf Neuss

Photo gallery for Mercure Hotel Düsseldorf Neuss

Hypo-allergenic bedding, in-room safe, desk, laptop workspace
Bar (on property)
Property amenity
Hydromassage showerhead, free toiletries, hair dryer, towels
Lobby sitting area

Overview of Mercure Hotel Düsseldorf Neuss

7.6 out of 10 Good
7.6/10 Good

Property highlights

  • Pet-friendly
  • Parking available
  • Free WiFi
  • Restaurant
  • Bar
  • Laundry facilities
Map
Am Goldberg - Am Derikumer Hof 1, Neuss, NW, 41469
Main amenities
  • Daily housekeeping
  • Restaurants and bar/lounge
  • Breakfast available
  • Self parking
  • Room service
  • Business centre
  • 6 meeting rooms
  • Terrace
  • 24-hour front desk
  • Coffee/tea in a common area
  • Garden
  • Library
Feel at home
  • Children stay free
  • Rollaway/extra beds
  • Private bathroom
  • Garden
  • Terrace
  • Daily housekeeping

Room options

View all photos for Standard Double Room, Multiple Beds

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Standard Double Room, Multiple Beds

  • 22 sq m
  • Sleeps 2
  • 1 Double Bed and 1 Single Bed

View all photos for Superior Double Room, Multiple Beds

Superior Double Room, Multiple Beds

Superior Double Room, Multiple Beds

  • 22 sq m
  • Sleeps 2
  • 1 Double Bed and 1 Single Bed

View all photos for Privilege, Room, 1 Double Bed

Privilege, Room, 1 Double Bed

Privilege, Room, 1 Double Bed

  • 22 sq m
  • Sleeps 2
  • 1 Double Bed

About this area

What's nearby

  • Marina Düsseldorf - 9 min drive
  • Düsseldorf Christmas Market - 10 min drive
  • Konigsallee - 11 min drive
  • Mitsubishi Electric Hall - 11 min drive
  • Messe Düsseldorf - 16 min drive
  • Merkur Spiel-Arena - 17 min drive

Getting around

  • Duesseldorf International Airport (DUS) - 25 min drive
  • Cologne - Bonn Airport (CGN) - 42 min drive
  • Neuss Holzheim Station - 7 min drive
  • IKEA Kaarst Station - 8 min drive
  • Neuss Central Station - 8 min drive
  • Neuss Norf Station - 10 min walk

Restaurants

  • An Banh Mi - 9 min drive
  • ESTIA Restaurant - 9 min drive
  • Pizzeria Da Gino - 10 min drive
  • Dim Sum - 9 min drive
  • Bar Alexandra - 8 min drive
Map

About this property

Mercure Hotel Düsseldorf Neuss

Located near a train station, Mercure Hotel Düsseldorf Neuss is a great choice for a stay in Neuss. You can unwind with a drink at the bar/lounge, and the restaurant is the perfect spot to grab a bite to eat. Other highlights at this upmarket hotel include a terrace and a garden. Fellow travellers say great things about the overall property condition. Public transportation is close by: Neuss Norf Station is only 10 minutes on foot.

Languages

Dutch, English, French, German, Italian, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
The property is disinfected using an electrostatic spray
Sheets and towels are washed at 60°C or hotter
Follows the industry cleaning and disinfection practices of SGS (third-party expert - Global)

Check-in

Contactless social distancing and check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Masks and gloves available
Masks are required at the property
Hand sanitiser provided
Enhanced food service safety measures are in place
Individually wrapped food options available for breakfast
This information is provided by our partners.

At a glance

Hotel size

  • 115 rooms
  • Arranged over 5 floors

Arriving/Leaving

  • Check-in time from 3 PM until midnight
  • Late check-in subject to availability
  • Minimum check-in age – 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Up to 2 children (12 years old and younger) stay free when occupying the parent or guardian's room using existing bedding
  • No cots (infant beds)

Pets

  • Pets allowed (dogs only, 2 total)*
  • Service animals welcome
  • Food and water bowls available

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Covered on-site self-parking (EUR 6 per day; includes in/out privileges)
  • On-site parking is limited
  • Free off-site parking within 328 ft
  • Street parking available

Other information

  • Designated smoking area (fines apply)

Property amenities

Food and drink

  • Buffet breakfast (surcharge) 6:00 AM–10:30 AM on weekdays and 7:00 AM–11:00 AM on weekends
  • Restaurant
  • Bar/lounge
  • Coffee/tea in a common area
  • Room service (limited hours)

Travelling with children

  • Children stay for free (see details)

What to do

  • Shopping

Working away

  • Business centre
  • 6 meeting rooms
  • Computer station
  • Conference space (3789 square feet)

Services

  • 24-hour front desk
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Free newspapers in reception
  • Luggage storage
  • Multilingual staff

Facilities

  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Library

Accessibility

  • Lift
  • Handrails in stairwells
  • Well-lit path to entrance

Room amenities

Be entertained

  • Flat-screen television
  • Satellite TV channels

Home comfort

  • Iron/ironing board (on request)

Sleep well

  • Hypo-allergenic bedding
  • Blackout curtains
  • Rollaway/extra bed (surcharge)
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Bath or shower
  • Hydromassage shower head
  • Free toiletries
  • Hairdryer
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Phone

More

  • Daily housekeeping
  • In-room safe

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately EUR 18 per person

Renovations and closures

The following facilities will be closed during July, August, September and October:
  • Bar/Lounge
  • Business centre
  • Dining venue
  • Fitness facilities
  • Swimming pool

Children & extra beds

  • Rollaway beds are available for an additional charge

Pets

  • Service animals exempt from fees
  • Pet deposit: EUR 10 per night
  • Pets are allowed for an extra charge of EUR 10 per pet, per day

Parking

  • Covered self-parking costs EUR 6 per day with in/out privileges

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

The property is cleaned and disinfected with electrostatic spray; disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitiser; cashless payment methods are available for all transactions; masks are required in public areas.

Contactless check-in and contactless check-out are available.

Enhanced food service safety measures are in place.

Individually wrapped food options are available for breakfast.

This property affirms that it adheres to the cleaning and disinfection practices of SGS (third-party expert - Global).

Policies

Only registered guests are allowed in the guestrooms.
Guests can rest easy knowing that there's a smoke detector and a first aid kit on site.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
This property accepts credit cards and cash.

Also known as

Mercure Duesseldorf Neuss
Mercure Hotel Duesseldorf Neuss
Mercure Hotel Neuss
Accor Duesseldorf Neuss
Mercure Hotel Düsseldorf Neuss
Mercure Düsseldorf Neuss
Mercure Dusseldorf Neuss Neuss
Mercure Hotel Düsseldorf Neuss Hotel
Mercure Hotel Düsseldorf Neuss Neuss
Mercure Hotel Düsseldorf Neuss Hotel Neuss

Frequently asked questions

Does Mercure Hotel Düsseldorf Neuss offer free cancellation for a full refund?
Yes, Mercure Hotel Düsseldorf Neuss does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
What are the cleanliness and hygiene measures currently in place at Mercure Hotel Düsseldorf Neuss?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Are pets allowed at Mercure Hotel Düsseldorf Neuss?
Yes, dogs are welcome, with a limit of 2 total. There's a charge of EUR 10 per pet, per day, and there's also a deposit of EUR 10 per night. Service animals are exempt from fees. Food and water bowls are available.
Is parking offered on site at Mercure Hotel Düsseldorf Neuss?
Yes. Self-parking costs EUR 6 per day. Parking spaces may be limited.
What are the check-in and check-out times at Mercure Hotel Düsseldorf Neuss?
You can check in from 3 PM - midnight. Check-out time is noon. Contactless social distancing and check-out are available.
What is there to do at Mercure Hotel Düsseldorf Neuss and nearby?
Mercure Hotel Düsseldorf Neuss has a garden.
Are there restaurants at or near Mercure Hotel Düsseldorf Neuss?
Yes, there's an on-site restaurant.

Reviews

7.6

Good

8.2/10

Cleanliness

8.0/10

Staff & service

7.8/10

Amenities

7.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

6/10 Good

Average. Don’t pay for superior rooms
Paid extra for a room for 2 beds but it’s the same as the cheaper rooms with a bed and sofa bed. Bar was closed which was annoying and not mentioned when booking
Richard, 2-night business trip
Verified Hotels.com guest review

10/10 Exceptional

Didier, 1-night trip
Verified Hotels.com guest review

8/10 Very good

Great hotel and stay
Great stay! The chef Waseem was so nice and helping every day. The staff would greet us daily and Waseem made sure he made us feel extra special!
Sumeet, 5-night business trip
Verified Hotels.com guest review

10/10 Exceptional

Nice area
Very nice hotel and clean with great service and easy check-in. Very nice area as well.
Patricia, 1-night business trip
Verified Hotels.com guest review

2/10 Poor

Lost all of my money
Could not travel due to coronavirus....lost all of my money as the Hotel would not refund. Hotels.com did not assist
Timothy, 4-night business trip
Verified Hotels.com guest review

10/10 Exceptional

Nice, neat and clean place. Very nice and polite staff.
Manuel, 2-night family trip
Verified Expedia guest review

10/10 Exceptional

Stephane, 1-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

SIMON, 1-night trip with friends
Verified Hotels.com guest review

8/10 Very good

1-night trip
Verified Expedia guest review

6/10 Good

Located in remote area and nothing to offer by the Hotel and area
3-night business trip
Verified Expedia guest review