All properties in Neuss, North Rhine-Westphalia, Germany

Mercure Hotel Düsseldorf Neuss

4-star hotel in Erfttal with restaurant and bar/lounge

  • Free WiFi

Image gallery

  • Pool
  • Pool
  • Outdoor Pool
  • Privilege, Room, 1 Double Bed - Bathroom
  • Pool
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Am Goldberg - Am Derikumer Hof 1, Neuss, 41469, NW, Germany
8.0.Very good.
  • Could not travel due to coronavirus....lost all of my money as the Hotel would not refund…

    Mar. 12, 2020

  • Nice, neat and clean place. Very nice and polite staff.

    Nov. 29, 2019

See all 123 reviews

Official standards

This property advises that it adheres to SGS (3rd party expert - Global) cleaning and disinfection practices.

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Shield between guests and staff in main contact areas
  • Social distancing measures are in place
  • Contactless check-in is available
  • Protective clothing is available for guests
  • Masks are available for guests
  • Gloves are available for guests
  • Individually wrapped food options are available
  • Guests are provided with free hand sanitiser
  • Free WiFi
  • Free parking
  • Pool
  • Bathtub

Property highlights

Main amenities

  • 115 guestrooms
  • Daily housekeeping
  • Restaurant and bar/lounge
  • Breakfast available
  • Seasonal outdoor pool
  • Self parking

For families

  • Rollaway/extra beds (surcharge)
  • Private bathroom
  • Free toiletries
  • Hydromassage showerhead
  • Garden
  • Terrace

What’s around

  • In Erfttal
  • Uedesheimer Rheinbogen - 45 min walk
  • St. Quirinus Neuss - 3 mi / 4.8 km
  • Duesseldorf-Hafen - 6.3 mi / 10.2 km
  • University Hospital - 6.7 mi / 10.8 km
  • Konigsallee - 7.4 mi / 11.9 km

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Enter dates for 2 guests

  • Superior Room, Multiple Beds
  • Standard Double Room, Multiple Beds
  • Privilege, Room, 1 Double Bed


Am Goldberg - Am Derikumer Hof 1, Neuss, 41469, NW, Germany
  • In Erfttal
  • Uedesheimer Rheinbogen - 45 min walk
  • St. Quirinus Neuss - 3 mi / 4.8 km

What’s around


  • In Erfttal
  • Uedesheimer Rheinbogen - 45 min walk
  • St. Quirinus Neuss - 3 mi / 4.8 km
  • Duesseldorf-Hafen - 6.3 mi / 10.2 km
  • University Hospital - 6.7 mi / 10.8 km
  • Konigsallee - 7.4 mi / 11.9 km
  • Mitsubishi Electric Hall - 7.8 mi / 12.6 km
  • Port of Neuss - 4.1 mi / 6.6 km
  • Gehry Buildings - 6.1 mi / 9.8 km
  • Parliament of North Rhine-Westphalia - 6.1 mi / 9.8 km
  • Jever Fun Skihalle - 6.2 mi / 10 km

Getting around

  • Duesseldorf International Airport (DUS) - 18 min drive
  • Cologne - Bonn Airport (CGN) - 32 min drive
  • Neuss Holzheim Station - 7 min drive
  • IKEA Kaarst Station - 8 min drive
  • Neuss Central Station - 8 min drive
  • Neuss Norf Station - 13 min walk

At a glance

Hotel size

  • This hotel has 115 rooms
  • This hotel is arranged over 5 floors


  • Check-in time 3 PM-midnight
  • Check-out time is noon

Restrictions related to your trip

  • COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.

Special check-in instructions

Front desk staff will greet guests on arrival. Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18


  • Up to 2 children (12 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding
  • No cribs (infant beds)


  • Pets allowed (dogs only)*
  • 2 per room
  • Food and water bowls available


  • Free WiFi in public areas
  • Free WiFi in rooms


  • Covered onsite self parking (EUR 6 per day; includes in/out privileges)
  • Onsite parking limited
  • Free offsite parking nearby
  • Street parking available
*See small print for additional details or extra charges

In the hotel

Food and drink

  • Buffet breakfast daily (surcharge)
  • Restaurant
  • Bar/lounge
  • Room service (during limited hours)
  • Coffee/tea in a common area

Things to do

  • Outdoor seasonal pool

Working away

  • Business centre
  • Number of meeting rooms - 6
  • Conference space
  • Conference space size (feet) - 3789
  • Conference space size (meters) - 352
  • Computer station


  • 24-hour front desk
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Free newspapers in lobby
  • Luggage storage
  • Multilingual staff


  • Lift
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Library


  • Handrails in stairways

Languages Spoken

  • Dutch
  • English
  • French
  • German
  • Italian
  • Spanish

In the room

Home comforts

  • Iron/ironing board (on request)

Sleep well

  • Hypo-allergenic bedding available
  • Blackout drapes/curtains

Freshen up

  • Private bathroom
  • Bathtub or shower
  • Free toiletries
  • Hair dryer

Be entertained

  • Flat-screen TV
  • Satellite TV channels

Stay connected

  • Desk
  • Free WiFi
  • Phone


  • Daily housekeeping
  • In-room safe

Special features

Awards and affiliations

This property has signed the UNESCO Sustainable Tourism Pledge.

Small print

Also known as

  • Mercure Hotel Düsseldorf Neuss
  • Mercure Hotel Düsseldorf Neuss Hotel Neuss
  • Mercure Hotel Düsseldorf
  • Mercure Düsseldorf Neuss
  • Accor Duesseldorf Neuss
  • Mercure Hotel Düsseldorf Neuss
  • Mercure Düsseldorf Neuss
  • Mercure Dusseldorf Neuss Neuss
  • Mercure Hotel Düsseldorf Neuss Hotel
  • Mercure Hotel Düsseldorf Neuss Neuss

Optional extras

Covered self parking costs EUR 6 per day with in/out privileges

Buffet breakfast is offered for an extra charge of EUR 18 per person (approximately)

Pets are allowed for an extra charge of EUR 10 per pet, per day

Service animals exempt from fees


Only registered guests are allowed in the guestrooms.

The seasonal pool is open from June to September.

Guests can rest easy knowing there's a smoke detector and a first aid kit on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; the property is cleaned and disinfected with electrostatic spray.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; masks are required in public areas.

Contactless check-in and contactless check-out are available.

Enhanced food service safety measures are in place.

Individually-wrapped food options are available for breakfast.

This property affirms that it adheres to the cleaning and disinfection practices of SGS (3rd party expert - Global).

This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This property accepts credit cards and cash.

Mandatory fees

Pet deposit: EUR 10 per night

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.


  • Yes, Mercure Hotel Düsseldorf Neuss does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property is closed from December 1 2020 to September 5 2021 (dates subject to change).
  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and gives staff personal protective equipment. Please note that this information has been provided by our partners.
  • Yes. Self parking costs EUR 6 per day. Parking spots may be limited.
  • Yes, there's a seasonal outdoor pool.
  • Yes, dogs are welcome, with a limit of 2 per room. There's a charge of EUR 10 per pet, per day, and there's also a deposit of EUR 10 per night. Service animals are exempt from fees. Food and water bowls are available.
  • You can check in from 3 PM - midnight. Check-out time is noon. Contactless check-in and check-out are available.
  • Yes, there's an onsite restaurant. Nearby restaurants include Restaurant "Karyatis - Der Grieche" (11-min walk), Curry’s No.1 (2.2 mi), and Hallo Pizza (2.2 mi).
  • Mercure Hotel Düsseldorf Neuss has a seasonal outdoor pool and a garden.
8.0.Very good.
  • 6.0.Good

    Located in remote area and nothing to offer by the Hotel and area

    3 night business trip, Oct. 16, 2019

    Verified Expedia guest review

  • 4.0.Fair

    Very tired building in need of renovation But mainly let down by a lack of staff, Bar not open Service in restaurant took for ever- Desert never actually arrived at all, we gave up and went to bed. Claimed facilities don’t really exist. Pool is outdoor and not in use. Gym is a converted room with 2 pieces of basic equipment bought from Argos There are much better hotels in the area.

    2 night trip with friends, Apr. 23, 2019

    Verified Expedia guest review

  • 8.0.Very good

    It was a very good experience. I ll suggest to my friends and family to choose this hotel

    1 night business trip, Mar. 7, 2019

    Verified Expedia guest review

  • 10.0.Exceptional

    Spacious room

    Spacious room. Clean. Comfortable.

    Lindsey, 1 night romance trip, Feb. 2, 2019

    Verified guest review

  • 10.0.Exceptional

    Mercure Hotel Düsseldorf Neuss

    Lovely hotel and friendly staff ... service is very good and everyone greets with a smile .. clean modern rooms with free WiFi .. room service available with a reasonable choice menu

    Ian, 3 night trip, Dec. 4, 2018

    Verified guest review

  • 10.0.Exceptional

    Helpful staff

    The room was a good size , clean ,tidy & quiet. Nice desk area to work at. Staff on reception were very helpful - organising taxis & answering any questions I had on the area. I didn't explore the local area as I was working in the centre of Dusseldorf. The only negative I had was its position in relation to the centre ,traffic is very heavy & the journey can take up to an hour at peak times & a taxi can cost 50 Euro's.

    Kay, 2 night business trip, Nov. 12, 2018

    Verified guest review

  • 8.0.Very good


    Not our first choice as we wanted to be in Dusseldorf, but music event filled local hotels. It was a fairly comfortable room with some free drinks. Only issue was that the large bed did'nt leave much room to get out between the bed and bathroom wall (25cm). Friendly and helpful staff. Close to local supermarkets and restaurants. Parking at hotel only €3 per night.

    Peter, 2 night romance trip, Oct. 12, 2018

    Verified guest review

  • 8.0.Very good

    Good location once you know where it is... Hotel is in a residential "sleeping" area of the Dusseldorf/Neuss area

    Rik, 1 night business trip, Jul. 24, 2018

    Verified guest review

  • 6.0.Good

    Nicht besonders und gerade so o.k.

    Zimmer sehr laut. Haus könnte eine Renovierung benötigen. Wegen Covid-19 war im Hotel nichts geöffnet, dies kann daher nicht bewertet werden. Werde hier sicher nicht mehr buchen.

    1 night business trip, Sep. 30, 2020

    Verified guest review

  • 10.0.Exceptional

    Wir waren bestens versorgt.

    Trotz Corona-Einschränkungen haben sich die Mitarbeiter * innen sehr viel Mühe gegeben und uns den Aufenthalt in Neuss so angenehm wie möglich gemacht. Wir waren sehr zufrieden und bedanken uns an dieser Stelle noch einmal herzlich.

    Siegfried, 4 night business trip, Sep. 30, 2020

    Verified guest review

See all 123 reviews