When you stay at Neya Lisboa Hotel, you'll be within a 15-minute walk of Avenida da Liberdade and Marquis of Pombal Square. Guests can visit the spa to indulge in hot stone massages, facials or body scrubs, and Viva Lisboa serves breakfast. A bar/lounge, a fitness centre and free bike rentals are other highlights at this eco-friendly hotel. Fellow travellers say great things about the helpful staff. The property is only a short walk to public transportation: Picoas Station is 8 minutes and Anjos Station is 9 minutes.
Languages
English, French, Portuguese, Spanish
At a glance
Hotel size
76 rooms
Arranged over 6 floors
Arriving/Leaving
Check-in start time: 2:00 PM; check-in end time: anytime
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age – 18
Check-out time is noon
Contactless check-out
Restrictions related to your trip
Check COVID-19 restrictions
Special check-in instructions
Front desk staff will greet guests on arrival
Required at check-in
Credit card, debit card or cash deposit required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 18
Children
One child (2 years old and younger) stays free when occupying the parent or guardian's room using existing bedding
Pets
Pets not allowed
Service animals welcome
Internet
Free WiFi in public areas
Free WiFi in rooms
Parking
On-site self-parking (EUR 20 per day)
Wheelchair-accessible parking on site
Electric vehicle charging point on site
Other information
Designated smoking areas
Property amenities
Food and drink
Buffet breakfast (surcharge) each morning 7:30 AM–10:30 AM
Restaurant
Bar/lounge
Coffee shop
Private dining
24-hour room service
Travelling with children
Children stay for free (see details)
What to do
Hiking/biking trails nearby
Segway hire/tours nearby
Working away
Meeting rooms
Conference space (431 square feet)
Services
24-hour front desk
Concierge services
Tour/ticket assistance
Dry cleaning/laundry services
Free newspapers in reception
Luggage storage
Wedding services
Multilingual staff
Porter/bellhop
Free bike hire
Romance packages
Facilities
1 building/tower
Built in 2011
Safe-deposit box at front desk
Fitness centre
Art gallery on-site
Designer shops on-site
Shopping centre on-site
Bike parking
Full-service spa
Vegan dining options
Vegetarian dining options
Annual offsets purchased for at least 10% of carbon footprint
Local culture and ecosystem education
100% renewable energy
Double-glazed windows
At least 80% of lighting from LEDs
Comprehensive food waste policy
Comprehensive recycling policy
No plastic drinking straws
No plastic water bottles
Reusable cups only
Banquet hall
Accessibility
Lift
Wheelchair-accessible
Wheelchair-accessible path of travel
Wheelchair-accessible parking
Low-height worktop and sink
Grab bar near toilet
Bathroom emergency pull cord
Room amenities
Be entertained
32-inch LCD TV
Digital TV channels
Films for purchase
Home comfort
Air conditioning (climate-controlled)
Minibar
Sleep well
Blackout curtains
Soundproofed rooms
Bed sheets provided
Freshen up
Private bathroom
Shower only
Bidet
Designer toiletries
Hairdryer
Towels
Stay connected
Desk
Free WiFi
Phone
More
Daily housekeeping
In-room safe (laptop compatible)
Eco-friendly toiletries
Bulk dispenser for toiletries
Eco-friendly cleaning products provided
Energy-saving switches
LED light bulbs
Recycling
Water-efficient showers only
Water-efficient toilets only
Special features
Spa
Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include hot stone massages, sports massages, Thai massages and facials.
Dining
Viva Lisboa – This restaurant only serves breakfast.
Lounge BAR – This bar only serves light fare. Open daily.
Awards and affiliations
Eco-certified property
This property participates in Biosphere – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.
Fees & policies
Mandatory fees
You'll be asked to pay the following charges by the property at check-in or checkout. Fees may include applicable taxes:
A tax is imposed by the city: EUR 4.00 per person, per night, up to 7 nights. This tax does not apply to children under 13 years of age.
Optional extras
Buffet breakfast is offered for an extra charge of approximately EUR 15 for adults and EUR 7.5 for children
Renovations and closures
The following facilities are closed on Sunday:
Full-service spa
Hot tub
Children & extra beds
Rollaway beds are available for EUR 1.0 per night
Parking
Self-parking costs EUR 20 per day
Pool, spa, & gym (if applicable)
Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation
Policies
This property uses wind, solar and geothermal energy, plus eco-friendly cleaning products.
Guests can rest easy knowing that there's a fire extinguisher, a security system and a first aid kit on-site.
This property accepts credit cards, debit cards and cash.
Cashless transactions are available.
Property Registration Number 585
Also known as
Hotel Neya
Hotel Neya Lisboa
Neya Hotel
Neya Hotel Lisboa
Neya Lisboa
Neya Lisboa Hotel
Neya Lisboa Hotel Lisbon
Neya Lisboa Lisbon
Neya Lisboa Hotel Hotel
Neya Lisboa Hotel Lisbon
Neya Lisboa Hotel Hotel Lisbon
Frequently asked questions
Does Neya Lisboa Hotel offer free cancellation for a full refund?
Yes, Neya Lisboa Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Are pets allowed at Neya Lisboa Hotel?
Sorry, pets aren't allowed, but service animals are welcome.
Is parking offered on site at Neya Lisboa Hotel?
Yes. Self-parking costs EUR 20 per day. Electric car charging is available.
What are the check-in and check-out times at Neya Lisboa Hotel?
Check-in start time: 2:00 PM; check-in end time: anytime. Check-out time is noon. Express check-in and contactless social distancing and check-out are available.
Is there an on-site casino at Neya Lisboa Hotel?
No, this hotel doesn't have a casino, but Lisbon Casino (8-min drive) is nearby.
What is there to do at Neya Lisboa Hotel and nearby?
Have fun during the warmer months with activities such as cycling. Additional recreation nearby includes segway hire. Indulge in a treatment at the spa and enjoy other amenities such as a fitness centre and spa services.
Are there restaurants at or near Neya Lisboa Hotel?
Yes, there's an on-site restaurant, Viva Lisboa.
What's the area around Neya Lisboa Hotel like?
Neya Lisboa Hotel is in Lisbon City Center, a short 8-minute walk from Picoas Station and 14 minutes' walk from Avenida da Liberdade.
Neya Lisboa Hotel Reviews
Reviews
8.6
Excellent
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
9.0/10
Cleanliness
8.8/10
Staff & service
8.8/10
Amenities
8.8/10
Property conditions & facilities
9.2/10
Eco-friendliness
Reviews
4/10 Fair
18 Nov 2024
Not coming back
Mattress was making cracking noise from springs while laying in bed not letting me fall asleep
Verified traveller
1-night trip
Verified Hotels.com guest review
10/10 Exceptional
18 Nov 2024
Lisbon weekend
Great little hotel with fantastic staff and free bikes.
Simple but nice breakfast available
tom
tom, 2-night trip with friends
Verified Hotels.com guest review
8/10 Very good
13 Nov 2024
Underwhelming for a 4 star hotel
Fair 4 star hotel, not very exciting to be honest and a bit drab. Staff are good, breakfast just ok - I expected better from other reviews I read but I got breakfast so can’t complain. Room was just in a fair condition, I hate glass bathroom doors. Blinds were broken in the 6th floor room which was a bit gloomy due to the inlying roof. I wouldn’t rush to stay here again, a bit underwhelming
John
John, 1-night trip with friends
Verified Hotels.com guest review
10/10 Exceptional
12 Nov 2024
Matias Andres
Matias Andres, 5-night trip
Verified Hotels.com guest review
10/10 Exceptional
4 Nov 2024
Calvin
Calvin, 1-night trip
Verified Hotels.com guest review
10/10 Exceptional
27 Oct 2024
A 5 Star Stay
I really enjoyed my stay at Neya Lisboa. Even though I arrived before the stated check in time the staff did their best to get me in and even called me to let me know when the room was ready. The breakfast was delicious with a lot of options and the staff there couldn`t have been nicer. Our room was spotless and was extremely well cleaned each day of my three day visit. The room was really well laid out and there was plenty of room for my luggage without feeling crowded. Excellent lighting as well. The hotel is not very central but not far from the Pombal area which is my favourite part of the city to stay.
jonathan
jonathan, 3-night trip
Verified Hotels.com guest review
6/10 Good
18 Oct 2024
It was a lovely hotel however when we arrived we checked into our room and our room had been mistakenly made with a single bed and when I went down to reception they said there wasn’t any rooms available and we would have to swap rooms both nights
Demi
Demi, 2-night trip
Verified Hotels.com guest review
8/10 Very good
3 Oct 2024
shelley
shelley, 3-night trip
Verified Hotels.com guest review
10/10 Exceptional
28 Sept 2024
We thoroughly enjoyed our stay and would definitely stay again. A short bus ride to the centre of Lisbon but also walkable. Staff were very friendly and helpful and spoke excellent English. Room was super comfortable, spacious and clean
Susan
Susan, 2-night trip
Verified Hotels.com guest review
10/10 Exceptional
5 Sept 2024
Could have been more attentive on the refilling of the tea milk and coffee station other than that sound as a pound
Adam
Adam, 4-night family trip
Verified Hotels.com guest review
8/10 Very good
1 Sept 2024
Juliette
Juliette, 7-night trip
Verified Hotels.com guest review
10/10 Exceptional
20 Aug 2024
Great location and rooms!
Location of the hotel was perfect, the rooms were completely soundproofed (didn’t hear anything/anyone), good breakfast choices and lovely comfortable bed
Verified traveller
1-night family trip
Verified Hotels.com guest review
10/10 Exceptional
17 Aug 2024
Wonderful Stay
The staff was absolutely amazing and very kind to us. The hotel is very clean and up to date. We will certainly stay here again when we return to Lisbon. 5 Outstanding Stars from us!
Kathryn
Kathryn, 6-night family trip
Verified Hotels.com guest review
8/10 Very good
15 Aug 2024
Moderately Good
Verified traveller
3-night trip
Verified Hotels.com guest review
8/10 Very good
14 Aug 2024
Slope ceiling
The receptionist when we check in wasn't that friendly. But the receptionist when we check out was great. The room has a slope ceiling and you could easily hit your head.
Adonis
Adonis, 3-night family trip
Verified Hotels.com guest review
8/10 Very good
10 Aug 2024
FRIENDLY RECEPTION STAFF - pillows uncomfortable
Reception staff were very informative and friendly. Pillows are too big and uncomfortable. Quiet street.
Uriel
Uriel, 1-night trip
Verified Hotels.com guest review
10/10 Exceptional
9 Aug 2024
pleasant stay with my family location was perfect nice and quiet good service good connection to city centre.
manuel
manuel, 3-night family trip
Verified Expedia guest review
10/10 Exceptional
6 Aug 2024
Francisco
Francisco, 2-night trip
Verified Expedia guest review
10/10 Exceptional
5 Aug 2024
Mohammad
Mohammad, 5-night trip
Verified Expedia guest review
8/10 Very good
4 Aug 2024
Colleen
Colleen, 4-night trip
Verified Expedia guest review
8/10 Very good
28 July 2024
thomas
thomas, 1-night trip
Verified Expedia guest review
10/10 Exceptional
11 July 2024
Stephen
Stephen, 4-night trip
Verified Hotels.com guest review
8/10 Very good
10 July 2024
Axel
Axel, 1-night trip
Verified Expedia guest review
8/10 Very good
7 July 2024
Staff not the most helpful, no amenities for a 4 star hotel