When i booked the room, according to Expedia, it included half board. Nevertheless, on arrival the hotel disputed this and claimed that only breakfast was included despite my Expedia booking confirmation showing half board. The person on reception wasn't very helpful and did little to resolve the problem. After talking to the Reservations Manager I was offered one complimentary dinner. Sadly, the hotel doesn't serve dinner in its restaurant, you have to go to their sister hotel - The Golden Tulip - over the road. On arrival the restaurant was rammed with people, so i just gave up. Aside from the issue with being ripped off over food, the rest of the experience was disappointing too. Half of the power sockets in the room didn't work, WIFI didn't reach the fifth floor, the air con was horrendously noisy even on a low setting, there was hardly any hot water in the morning and the bathroom was dirty. Bizarrely the TV remote, hair dryer and lamp switches were all covered in cling film, almost as if the hotel didn't want you touching them. All-in-all a poor experience. The one positive thing is the hotel's location, which is very central.
