If I could have given this property zero, I would have done. The arrival at 10pm was unbelievably unwelcoming, I had to ask if we could check in which was greeted with a grunt Even though the manager had the Expedia voucher number (from the online payment) our details which were already on her printed form, and copies of our passports, she insisted that I charge my dead phone to prove to her that I had a booking... bizarre and not needed after a long journey, especially since she had it all right in front of her.
Then the journey began...the hotels highlight is definitely it's large pool, however, the corridors to the rooms were like a war scene with doors hanging off, exposed lighting wires hanging everywhere and rubbish littering the floor.
The room smelled of damp, and it was, as the pictures show. The towels and bed linen were grey, although supposed to be white.
There was no 'please clean the room sign' in the room, so after the first few days we had to write 'please clean' on a piece of paper and stick it on our door. At no time during our stay (5 nights) were the towels changed, despite putting them on the floor in a pile in the hope that they would realise that they were well and truly used. The same with the bedding, no changes at all.
Room service was sad, at best. I ordered a chicken Caesar salad and couldn't eat it due to a slime all over it.
This hotel could be amazing with a bit of TLC, and staff actually caring or even being welcoming.
