We loved the charm of the hotel. The staff exceeded expectations, helping us have a package shipped with items we had forgotten at a previous hotel in Munich. Everyone was friendly and welcoming. Only a couple of minor problems. We had two rooms, #19 and #14. Room #14 was supposed to be smoke-free but clearly someone had smoked a lot in it. When we inquired about moving, we were told that they only clean rooms as needed, to check with them the next day. We checked the next day but after lunch, so too late to switch again. We kept the window open to air it out (no air conditioning in this room), but traffic was a little noisy. Room #19 was a junior suite with air conditioning, but we did not need it as the weather was cool. It had a terrace that looked over a lovely patio. My only complaint it that the shower was tiny and drained slowly. We did have a light out in the bathroom, but they changed that promptly. The breakfast was very good (try the potatoes!). We had a car with us, but often had to park on the street b/c their parking was full. Close to a big mall with anything you need. Overall, I would recommend this hotel.