★☆☆☆☆ Rude, disrespectful, and unprofessional management.
I paid approximately $690 for three nights with my three children and my dog, including a pet fee. They advertise as “pet-friendly,” but our experience made that claim feel misleading.
After barking complaints, I offered to cooperate and asked staff to call if it happened again so I could address it immediately. Management refused to reach an agreement. Instead, they threatened to remove my dog themselves and check us out.
When I returned, my dog was calm and the room was in order. Management also claimed the room was destroyed, which I strongly dispute. It was clean and in good condition.
We were required to leave and pay for another hotel. Thankfully, that hotel welcomed our family and dog with kindness and respect.
Management here used an unpleasant tone and unprofessional language. They said that because it was private property, they could do whatever they wanted. They promised to charge only one day and one night but have not honored that agreement. Hotels.com tried contacting them without success.
We appeared to be the only Hispanic family there. I observed white guests being treated courteously while we were treated dismissively. That difference left me feeling singled out and discriminated against.
I would never return or recommend this property. Management should honor its billing agreement and take responsibility for this unacceptable treatment.