2/10 Poor
25 Feb 2025
We booked two weeks before our stay but when we arrived there were initially only construction workers on site and the hotel was closed. A manager was called and surprised that we had been able to book as Stoep was meant to be offline for renovations. We checked again while standing with him and Stoep was still live on the booking sites and accepting reservations. After 4 hours of searching (Kalk Bay fills up fast and you will struggle to find accommodation on the day) we found the last room at another hotel down the road. Despite repeated requests, Stoep never refunded us our booking (pre-paid online). We tried to speak to the General Manager but our calls were never answered / messages responded to. I would not risk booking here - even if they say renovations are now complete - they did not look like small renovations.
Dirk
Dirk, 1-night trip