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Grand Serai Congress & Spa

5.0 star property
Luxury hotel in Ioannina with indoor pool and restaurant

Photo gallery for Grand Serai Congress & Spa

Front of property - evening/night
Executive Room
Indoor pool, seasonal outdoor pool, pool umbrellas, pool loungers
Minibar, in-room safe, desk, blackout curtains
Lobby
In the heart of the business district, Grand Serai Congress & Spa offers a tranquil retreat. Start your day with a breakfast buffet, unwind at the poolside bar or on the sun-kissed terrace, and rejuvenate with spa services like massages and facials. With free WiFi and attentive multilingual staff always available to help.
VIP Access

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Bar
  • Free parking
  • Non-smoking
  • Pool
  • Spa
  • Gym

Main amenities (12)

  • Daily housekeeping
  • Restaurants and bar/lounge
  • Indoor pool
  • Fitness centre
  • Seasonal outdoor pool
  • Pool bar
  • Room service
  • Spa services
  • Babysitting
  • Business centre
  • Meeting rooms
  • Terrace

For families (6)

  • Children stay free
  • Babysitting (surcharge)
  • Fridge
  • Private bathroom
  • Cable/satellite TV service
  • Garden
The current price is AU$196
includes taxes & fees
9 Mar - 10 Mar

Room options

Available filters for rooms
Showing 7 of 7 rooms

View all photos for Superior Room

Minibar, in-room safe, desk, blackout curtains

Superior Room

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
Fridge
TV
Sofa bed
Separate bedroom
Blackout curtains
  • 25 sq m
  • City view
  • Sleeps 3
  • 1 Double Bed

View all photos for Standard Room

Minibar, in-room safe, desk, blackout curtains

Standard Room

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
Fridge
TV
Sofa bed
Separate bedroom
Blackout curtains
  • 25 sq m
  • City view
  • Sleeps 3
  • 1 Double Bed

View all photos for Suite

Suite

Suite

Highlights

Soundproofed
Air conditioning
Fridge
TV
Separate bedroom
Blackout curtains
Hairdryer
Private bathroom
  • 45 sq m
  • City view
  • Sleeps 4
  • 1 Double Bed and 2 Double Sofa Beds OR 1 Double Bed and 2 Single Beds

View all photos for Standard Single Room

Minibar, in-room safe, desk, blackout curtains

Standard Single Room

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
Fridge
TV
Separate bedroom
Blackout curtains
Hairdryer
  • 25 sq m
  • City view
  • Sleeps 1
  • 1 Double Bed

View all photos for Executive Room

Executive Room

Executive Room

Highlights

Balcony
Soundproofed
Air conditioning
Free cots/infant beds
Fridge
TV
Separate bedroom
Blackout curtains
  • 25 sq m
  • City view
  • Sleeps 3
  • 1 Double Bed

View all photos for Executive Suite

Executive Suite

Executive Suite

Highlights

Soundproofed
Air conditioning
Fridge
TV
Separate bedroom
Blackout curtains
Hairdryer
Private bathroom
  • 65 sq m
  • City view
  • Sleeps 4
  • 1 Double Bed and 2 Double Sofa Beds OR 1 Double Bed and 2 Single Beds

View all photos for Traditional Suite, 1 Bedroom

Traditional Suite, 1 Bedroom

Traditional Suite, 1 Bedroom

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
Fridge
TV
Separate bedroom
Blackout curtains
Hairdryer
  • 40 sq m
  • City view
  • Sleeps 4
  • 4 Single Beds

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9.6 out of 10, Exceptional, 108 reviews
The price is AU$207
includes taxes & fees
21 Feb - 22 Feb
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About the area

Map
33, Dodonis Avenue, Ioannina, Epirus, 45221

What's nearby

  • Lake Pamvotis - 17 min walk
  • Ioannina Castle - 3 min drive
  • Perama Cave - 6 min drive
  • University of Ioannina Hospital - 7 min drive
  • Ali Pasha Residence - 13 min drive

Getting around

  • Ioannina (IOA-Ioannina National) - 15 min drive

Restaurants

  • ‪Ψησταριά Ακρόπολις - ‬6 min walk
  • ‪Το Στέκι - ‬5 min walk
  • ‪Άλλη Γεύση - ‬5 min walk
  • ‪Μάντζιος Καφέ-Ζαχαροπλαστείο - ‬4 min walk
  • ‪De-Tox - ‬1 min walk

About this property

Grand Serai Congress & Spa

When visiting Ioannina, Grand Serai Congress & Spa is a great choice to consider. Guests can grab a bite to eat at the restaurant, or indulge in massages, facials or body treatments. Other highlights at this luxurious hotel include an indoor pool, a poolside bar and a fitness centre.

Languages

English, Greek

At a glance

DONE

Hotel size

    • 216 rooms
    • Arranged over 4 floors
DONE

Arriving/Leaving

    • Check-in start time: 3:00 PM; check-in end time: midnight
    • Late check-in subject to availability
    • Minimum check-in age – 18
    • Check-out time is 11:00 AM
    • Late check-out subject to availability
DONE

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
    • If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
    • At check-in, guests must provide either a negative COVID-19 test result or a record of full COVID-19 vaccination
    • Negative COVID-19 test result requirement applies to all guests aged 4 and older; COVID-19 vaccination record requirement applies to all guests aged 18 and older
    • For any questions, please contact the property using the information on the booking confirmation
    • Due to a temporary closure, the swimming pool, fitness facilities, and spa will be closed February 22-March 15, March 18-22, March 25-May 2, and May 7-December 21, 2024.
DONE

Required at check-in

    • Credit card, debit card or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • One child (6 years old and younger) stays free when occupying the parent or guardian's room using existing bedding
    • Babysitting*
DONE

Pets

    • Pets not allowed
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • Free covered on-site self-parking
    • Wheelchair-accessible parking on site
    • On-site parking is limited
DONE

Other information

    • Smoke-free property

Property amenities

Food and drink

  • Free buffet breakfast each morning 7:30 AM–10:00 AM
  • Restaurant
  • Bar/lounge
  • Poolside bar
  • Room service (limited hours)
  • Snack bar/deli

Travelling with children

  • Children stay for free (see details)
  • Babysitting (surcharge)

Working away

  • Business centre
  • Meeting rooms
  • Computer station
  • Conference space (549 square feet)

Services

  • 24-hour front desk
  • Concierge services
  • On-site car hire
  • Dry cleaning/laundry services
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Pool loungers
  • Pool umbrellas

Facilities

  • 6 buildings/towers
  • Garden
  • Terrace
  • Fireplace in reception
  • Television in common areas
  • Fitness centre
  • An indoor pool
  • Seasonal outdoor pool
  • Spa services
  • Banquet hall

Accessibility

  • Wheelchair-accessible
  • Wheelchair-accessible parking
  • 2 on-site accessible parking spaces
  • Wheelchair-accessible lounge
  • Front entrance ramp

Room amenities

Be entertained

  • 32-inch TV
  • Satellite TV channels

Home comfort

  • Air conditioning (climate-controlled)
  • Minibar
  • Bathrobes and slippers

Sleep well

  • Blackout curtains
  • Soundproofed rooms
  • Turndown service
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Bath or shower
  • Free toiletries
  • Hairdryer
  • Towels
  • Toothbrush and toothpaste (on request)
  • Toilet paper

Stay connected

  • Desk
  • Free WiFi
  • Phone
  • Desk chair

Food and drink

  • Fridge
  • Free bottled water

More

  • Daily housekeeping
  • In-room safe

Special features

Spa

Guests can pamper themselves by indulging in the on-site spa services. Services include facials and body treatments.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or checkout. Fees may include applicable taxes:
  • A tax is imposed by the city and collected at the property. This tax is adjusted seasonally and might not apply year round. Other exemptions or reductions might apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: From 1 November to 31 March, EUR 4.00 per accommodation, per night
  • A tax is imposed by the city: From 1 April to 31 October, EUR 15.00 per accommodation, per night

Optional extras

  • Late check-out can be arranged for an extra charge (subject to availability)

Renovations and closures

The following facilities or services will be unavailable from July 25 2023 to December 20 2025 (dates subject to change):
  • One of the swimming pools
  • Fitness facilities
  • Spa
The following facilities are closed seasonally each year. They will be closed from 1 October to 31 May:
  • Swimming pool

Children & extra beds

  • Babysitting is available for an extra charge

Pool, spa, & gym (if applicable)

  • Pool access available from 11:00 AM to 6:00 PM
  • The seasonal pool is open from June 01 to September 30
  • Guests under 16 years old are not allowed in the hot tub

Policies

This property does not have lifts.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.
This property accepts major credit cards. Cash is not accepted.
Cash transactions at this property cannot exceed EUR 500 owing to national regulations. For further details, please contact the property using information on the booking confirmation.
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
Property Registration Number 0622Κ015A0151001

Also known as

Mitsis Grand Serai Congress
Mitsis Grand Serai Congress Hotel
Mitsis Grand Serai Congress Hotel Ioannina
Mitsis Grand Serai Congress Ioannina
Grand Serai Congress Hotel
Mitsis Grand Serai Congress & Spa Ioannina Hotel Ioannina
Mitsis Grand Serai Congress And Spa Ioannina
Grand Serai Congress Hotel Ioannina
Grand Serai Congress Ioannina
Grand Serai Congress
Mitsis Grand Serai Congress & Spa Ioannina Hotel
Mitsis Grand Serai Congress Spa
Serai Congress & Spa Ioannina
Grand Serai Congress & Spa Hotel
Grand Serai Congress & Spa Ioannina
Grand Serai Congress & Spa Hotel Ioannina

Frequently asked questions

Does Grand Serai Congress & Spa offer free cancellation for a full refund?

Yes, Grand Serai Congress & Spa does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Grand Serai Congress & Spa?

Yes, there's an indoor pool and a seasonal outdoor pool. Guests have pool access from 11:00 AM to 6:00 PM. One of the swimming pools will be unavailable from July 25 2023 to December 20 2025 (dates subject to change).

Are pets allowed at Grand Serai Congress & Spa?

Sorry, pets aren't allowed.

Is parking offered on site at Grand Serai Congress & Spa?

Yes, there's free self parking. Parking spaces may be limited.

What are the check-in and check-out times at Grand Serai Congress & Spa?

Check-in start time: 3:00 PM; check-in end time: midnight. Check-out time is 11:00 AM. Late check-out is available for a charge (subject to availability).

What is there to do at Grand Serai Congress & Spa and nearby?

Grand Serai Congress & Spa has an indoor pool and a fitness centre, as well as spa services and a garden.

Are there restaurants at or near Grand Serai Congress & Spa?

Yes, there's an on-site restaurant.

What's the area around Grand Serai Congress & Spa like?

Grand Serai Congress & Spa is in the heart of Ioannina, a short 17-minute walk from Lake Pamvotis and 11 minutes' walk from Art Gallery of Epirus Studies.

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Grand Serai Congress & Spa Reviews

Reviews

9.0

Wonderful

9.4/10

Cleanliness

9.0/10

Staff & service

9.2/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Exceptional

Best hotel in town
Thats the best hotel in town. Big rooms, friendly staff
Konstantinos, 1-night trip

10/10 Exceptional

Great place
Dimitra, 1-night trip

10/10 Exceptional

Location, beauty, staff. This is a lovely hotel steeped in history of the area. It has large elegant paintings throughout the hotel. The lobby has elegant, period furniture and is quite large. We always stay at this hotel.
Karen, 13-night trip

10/10 Exceptional

Excellent hotel
Excellent hotel a real five star. Big, classic and comfort rooms
andreas, 3-night trip

10/10 Exceptional

Excellent all around. Friendly and very professional staff eager to assist. Great location.
Theodora, 3-night trip

10/10 Exceptional

Great overall!
Dimitri, 2-night trip

10/10 Exceptional

City break
Great location, great staff and service Ioannina is a must visit location
Spyridon, 2-night trip

10/10 Exceptional

Excellent amenities and truly a 5* hotel. Walkable access to town centre, friendly staff and views
Christos, 2-night trip

10/10 Exceptional

The hotel is a short walk to the town, but there were coffee shops and a few places to eat very close to the hotel. The only bad thing about the hotel which didn’t bother me too much is that you can hear people outside of the room and above. I was in the first room room by the elevator 1st floor. I would stay there again.
Gary, 4-night trip

10/10 Exceptional

It was a little noisy. My room was by the lobby and elevator. I could hear people above me and outside my room. It wasn’t so bad. I would stay there again.
Gary, 7-night trip

10/10 Exceptional

Excellent
Excellent service and very exclusive 👏 definitely recommend 👌
Eugenia, 1-night trip

10/10 Exceptional

Helpful and k7nd staff
Ioannis, 1-night trip

10/10 Exceptional

great
KONSTANTINOS, 7-night trip

10/10 Exceptional

Excellent service, well informed and very Petions with the customers
Eva, 5-night trip

6/10 Good

Underwhelming experience
Unfortunately the SPA and Gym were shut and that was one of the main reasons for choosing the hotel. The pool was amazing and a great relief from the heat. There seemed to be some mixup with the reservation and the front desk staff were not helpful especially for a 5 star hotel, they finally addressed the issue and seemed to blame Hotels.com rather than take responsibility. I would not stay there again
Lambros, 10-night trip

10/10 Exceptional

Very good
Nir, 1-night trip

2/10 Poor

Dissappointing with low level of service
It used to be a nice hotel, having stayed in the past as well. I saw a totally different hotel, with a low quality level of service. What really surprised me is that i had no reply to questions raised (by mail), just a reply by the reception that it probably skipped their attention, without wondering about the content. I keep as secondary details the unjustified delays in the room service, breakfast, reception etc. The hotel used to be a jewel for the area and an example of hospitality, but what i saw was dissappointing. And, please, do not advertise vip access privileges if they are not offerred.
petros, 2-night trip

10/10 Exceptional

ARGIRIOS, 1-night trip

10/10 Exceptional

ANDREAS, 1-night trip

10/10 Exceptional

Tamorah, 1-night trip

10/10 Exceptional

anat, 3-night trip

10/10 Exceptional

Karen, 3-night trip

6/10 Good

Joshua, 1-night trip

4/10 Fair

Nicht unbedingt!
Unpersönlicher Check In. Flure zum Zimmer haben kein Licht. Alles sehr alt. Sauberkeit ungenügend. Frühstück lecker, aber wenig Personal vorhanden.
1-night trip

10/10 Exceptional

Dominique, 2-night trip