Surprised when our car stopped at the reception room, this nothing like the photos online. This hotel was not what I expected after viewing the photos, very disappointed. There is a "lobby" in a room next to door to wait for tour pickup, just chairs and a/c, they really need to have a restroom otherwise you have to go all the way back to your room or to the restaurant, which is not close at all. There was a huge spider in my pillow and an ant nest on the ceiling, something at night would leave poo droppings on the nightstands. Room service is only available to order at 7pm and the shortest wait time was 45 minutes. The plus to staying here was the food was so delicious. The only way to contact the reception desk is through the whatsapp app. Twice not all of our room service was brought to our room and when I used the app to let them know, it was ignored; they never answered after many messages to them and we did not get our missing food items.