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Novotel Ha Long Bay

4.0 star property
Bayfront hotel with 2 bars/lounges, near Bai Chay Beach
your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Novotel Ha Long Bay

Exterior
Exterior
Front of property - evening/night
Executive Room, 1 King Bed
2 bars/lounges, poolside bar

Reviews

8.4 out of 10

Very good

Popular amenities

  • Pool
  • Bar
  • Airport transfer
  • Connecting rooms available
  • Gym
  • Free parking
Main amenities
  • Daily housekeeping
  • Near the beach
  • Restaurants and 2 bars/lounges
  • Outdoor pool
  • Breakfast available
  • Fitness centre
  • Children's pool
  • Pool bar
  • 24-hour room service
  • Coffee shop/cafe
  • Business centre
  • 7 meeting rooms
For families
  • Children stay free
  • Free cots/infant beds
  • Children's pool
  • Connecting/adjoining rooms available
  • Private bathroom
  • Television
The price is AU$51
includes taxes & fees
1 Feb - 2 Feb

Room options

Available filters for rooms
Showing 8 of 8 rooms

View all photos for Standard Twin Room, 2 Single Beds, Bathtub

View from room

Standard Twin Room, 2 Single Beds, Bathtub

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Sofa bed
Blackout curtains
Hairdryer
  • 32 sq m
  • Sleeps 4
  • 2 Single Beds

View all photos for Superior Room, 2 Single Beds, Balcony

Minibar, in-room safe, desk, laptop workspace

Superior Room, 2 Single Beds, Balcony

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Sofa bed
Blackout curtains
Hairdryer
  • 32 sq m
  • Sleeps 4
  • 2 Single Beds

View all photos for Superior Room, 1 King Bed

Superior Room, 1 King Bed

Superior Room, 1 King Bed

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Sofa bed
Blackout curtains
Hairdryer
Rainfall showerhead
  • 33.1 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Superior Room, 1 King Bed

View from room

Superior Room, 1 King Bed

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Blackout curtains
Hairdryer
Rainfall showerhead
Eco-friendly toiletries
  • 32 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Superior Twin Room, 2 Single Beds

Minibar, in-room safe, desk, laptop workspace

Superior Twin Room, 2 Single Beds

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Sofa bed
Blackout curtains
Hairdryer
  • 32 sq m
  • Sleeps 4
  • 2 Single Beds

View all photos for Standard Twin Room, 2 Single Beds

View from room

Standard Twin Room, 2 Single Beds

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Sofa bed
Blackout curtains
Hairdryer
  • 32 sq m
  • Sleeps 4
  • 2 Single Beds

View all photos for Executive Room, 1 King Bed

Executive Room, 1 King Bed

Executive Room, 1 King Bed

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Day bed
Blackout curtains
Hairdryer
  • 42 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

View from room

Standard Room, 1 King Bed

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Sofa bed
Memory foam bed
Blackout curtains
  • 32 sq m
  • Mountain view
  • Sleeps 4
  • 1 King Bed

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The price is AU$65
includes taxes & fees
6 Jan - 7 Jan
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About the area

Map
160 Ha Long Road, Bai Chay Ward, Ha Long, Quang Ninh, 36000

What's nearby

  • Bai Chay Beach - 8 min walk
  • Dragon Park - 2 min drive
  • Ha Long International Cruise Port - 3 min drive
  • Ha Long Night Market - 3 min drive
  • Halong Bay Marina - 8 min drive

Getting around

  • Haiphong (HPH-Cat Bi) - 53 min drive
  • Ga Ha Long Station - 11 min drive
  • Cai Lan Station - 11 min drive
  • Cang Cai Lan Station - 15 min drive
  • Airport shuttle (surcharge)

Restaurants

  • ‪Papa‘s BBQ - ‬4 min walk
  • ‪Cong Ca Phe - ‬7 min walk
  • ‪Novotel Lobby Bar - ‬1 min walk
  • ‪Công Viên Hoàng Gia - Royal Amusement Park - ‬1 min walk
  • ‪Nha Hang Vietnam - ‬6 min walk

About this property

Novotel Ha Long Bay

When you stay at Novotel Ha Long Bay, you'll be within a 10-minute drive of Halong Bay Marina. Guests can take a dip in the outdoor pool or grab a bite to eat at Square restaurant, which serves breakfast, lunch and dinner. Other highlights include 2 bars/lounges, a poolside bar and a fitness centre.

Languages

Chinese (Mandarin), English, Korean, Vietnamese

At a glance

Hotel size

  • 225 rooms
  • Arranged over 11 floors

Arriving/Leaving

  • Check-in start time: 2:00 PM; check-in end time: anytime
  • Minimum check-in age – 15
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 15

Children

  • Up to 2 children (15 years old and younger) stay free when occupying the parent or guardian's room using existing bedding

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi and wired internet access in public areas
  • Free WiFi and wired internet access in rooms

Parking

  • Free on-site self-parking
  • Wheelchair-accessible parking on site

Transfers

  • Airport shuttle on request (available 24 hours a day)*

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 6 AM–10 AM
  • 2 bars/lounges
  • Restaurant
  • Poolside bar
  • Coffee shop
  • Coffee/tea in a common area
  • Barbecue grills
  • 24-hour room service
  • Snack bar/deli
  • Water dispenser

Travelling with children

  • Children stay for free (see details)
  • Children's pool
  • Children's menu

What to do

  • Shopping
  • Beach nearby
  • Kayaking nearby

Working away

  • Business centre
  • 7 meeting rooms
  • Computer station
  • Conference space (4090 square feet)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Pool loungers
  • Pool umbrellas

Facilities

  • 1 building/tower
  • Built in 2008
  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Television in common areas
  • Fitness centre
  • An outdoor pool
  • At least 80% of food locally sourced
  • At least 80% organic food
  • Vegan dining options
  • Vegetarian dining options
  • Locally owned and organised tours and activities
  • Local artist showcase
  • At least 10% of profits reinvested in community and sustainability
  • Local culture and ecosystem education
  • At least 80% of lighting from LEDs
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • No plastic soft drinks bottles
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic water bottles
  • Reusable cups only
  • Reusable tableware only
  • Banquet hall

Accessibility

  • Wheelchair-accessible
  • Lift
  • Wheelchair-accessible parking
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible business centre
  • Wheelchair-accessible restaurant

Room amenities

Be entertained

  • LCD television
  • Satellite TV channels

Home comfort

  • Air conditioning
  • Minibar
  • Electric kettle
  • Dressing gowns and slippers

Sleep well

  • Blackout curtains
  • Free cot/infant bed
  • Rollaway/extra bed (surcharge)
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Bath or shower
  • Rainfall shower heads
  • Eco-friendly toiletries
  • Hairdryer
  • Towels

Stay connected

  • Desk
  • Free WiFi and wired internet
  • Phone

Food and drink

  • Free bottled water
  • Free tea bags/instant coffee

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available
  • Eco-friendly toiletries
  • Bulk dispenser for toiletries
  • Eco-friendly cleaning products provided
  • Energy-saving switches
  • LED light bulbs
  • Recycling
  • Water-efficient showers only
  • Guidebooks/recommendations
  • Restaurant dining guide

Special features

Dining

Square restaurant – This poolside restaurant serves breakfast, lunch and dinner. A children's menu is available.
Lobby Lounge Bar – This poolside bar specialises in international cuisine and serves breakfast, brunch, lunch and dinner. Open daily.
Poolside bar – This poolside bar serves brunch, lunch and dinner. Open daily.

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately VND 425000 per person
  • Airport shuttle service is offered for an extra charge of VND 1190000 per vehicle (one-way)

Children & extra beds

  • Rollaway beds are available for VND 800000 per night

Pool, spa, & gym (if applicable)

  • Pool access available from 6:00 AM to 10:00 PM

Policies

The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Only registered guests are allowed in the guestrooms.
Guests can rest easy knowing that there's a fire extinguisher, a security system and a first aid kit on-site.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.
This property accepts credit cards. Cash is not accepted.
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

Also known as

Ha Long Bay Novotel
Novotel Ha Long Bay
Novotel Hotel Ha Long Bay
Novotel Ha Long Bay Hotel Halong Bay
Novotel Halong Bay
Novotel Ha Long Bay Hotel
Novotel Ha Hotel
Novotel Ha
Novotel Ha Long Bay Hotel
Hotel Novotel Ha Long Bay Ha Long
Ha Long Novotel Ha Long Bay Hotel
Hotel Novotel Ha Long Bay
Novotel Ha Long Bay Ha Long
Novotel Hotel
Novotel
Novotel Ha Long Bay Hotel
Novotel Ha Long Bay Ha Long
Novotel Ha Long Bay Hotel Ha Long

Frequently asked questions

Does Novotel Ha Long Bay offer free cancellation for a full refund?
Yes, Novotel Ha Long Bay does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Novotel Ha Long Bay?
Yes, there's an outdoor pool and a children's pool. Guests have pool access from 6:00 AM to 10:00 PM.
Are pets allowed at Novotel Ha Long Bay?
Sorry, neither pets nor service animals are allowed.
Is parking offered on site at Novotel Ha Long Bay?
Yes, there's free self parking.
Is an airport shuttle service offered by Novotel Ha Long Bay?
Yes, an airport shuttle is available. The charge is VND 1190000 per vehicle one-way.
What are the check-in and check-out times at Novotel Ha Long Bay?
Check-in start time: 2:00 PM; check-in end time: anytime. Check-out time is noon.
What is there to do at Novotel Ha Long Bay and nearby?
Have fun with nearby activities such as boat tours and kayaking. Enjoy a swim in the outdoor pool or use the hotel's other amenities, which include 2 bars and a fitness centre. Novotel Ha Long Bay also has a garden.
Are there restaurants at or near Novotel Ha Long Bay?
Yes, Square restaurant offers international cuisine, ocean views and poolside dining.
What's the area around Novotel Ha Long Bay like?
Novotel Ha Long Bay is a short 8-minute walk from Bai Chay Beach and 20 minutes' walk from Bai Chay Market.

Novotel Ha Long Bay Reviews

Reviews

8.4

Very good

8.8/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

8/10 Very good

Ricardo, 4-night trip
Verified Hotels.com guest review

8/10 Very good

Ross, 2-night trip
Verified Hotels.com guest review

8/10 Very good

Tuan, 2-night trip
Verified Expedia guest review

4/10 Fair

My room 916 has several issues. It is not soundproof, and I can hear the kids next door screaming and playing. The drainage in the shower stall is clogged with hair. The toilet does not have a bidet sprayer. The mini-fridge is old. The hotel is located near the city square, where they play loud DJ music until midnight, which is a nightmare for anyone who wants to rest. My wife has to wear her AirPods to block out the loud music. The outdoor pool on the first floor does not have a dressing room. As a result, guests after swimming need to return to their rooms to change their clothes, which inevitably wets all the elevators. The food is average or below average. Overall, I would not recommend this hotel.​​​​​​​​​​​​​​​​
Tan, 2-night romance trip
Verified Expedia guest review

10/10 Exceptional

The receptionists were helpful to claim my two lost checked bags from San Francisco to Hanoi
Van Duc, 2-night family trip
Verified Hotels.com guest review

6/10 Good

nelly, 2-night trip
Verified Expedia guest review

10/10 Exceptional

The staff were friendly and the food in their restaurant was lovely.
husna, 2-night family trip
Verified Expedia guest review

6/10 Good

Jessica, 3-night trip
Verified Expedia guest review

2/10 Poor

We booked a family Deluxe Room at the hotel at it stated it slept 4 people and came with a Sofa Bed and a day Bed. The Sofa bed ended up being a bench that the hotel wanted to charge us for. After confirming that the 'Sofa Bed' was included in the booking they wanted to charge us for the sheets and pillow for it?? The room was really nice, but the information on the booking was incorrect and our older son was not able to sleep on a bench for a few nights. We ended up checking out after an hour and took a loss on the booking as I was not able to get a refund. I booked a hotel down the block that was more comfortable and accommodating. I was very disappointed with Novotel as the hotel was completely empty and they could have provided us with a room that would have worked for my family. Especially when the booking stated it slept 4 people and came with a Sofa Bed...which it did not. Very disappointed in the service provided.
David, 2-night trip
Verified Expedia guest review

8/10 Very good

Bar food ok not restaurant food some unavailable told us 20 minutes after we ordered chicken was so tough couldn’t eat it
Nigel, 3-night romance trip
Verified Expedia guest review

4/10 Fair

This was meant to be a four star hotel but I didnt think it was. First of all, the greeting was awful. It was that bad, I wouldnt consider I had a greet and meet. Staff looks disengaged. There was a smell to the hotel. Rooms were old and wooden floors were creaking. The lift doors could really do with a clean. There isn't much lighting in the rooms or the halls. It was very dim all round. The hotel location as it was near the beach clubs, not only you heard some of the music but you would feel the vibration at night. Check in and check out was easy and quick though. Food was expensive than anything at the hotel as expected so I just went outside for food. Even then it is a lot less options than in the centre. Its meant to be opposite the Ha long night market and I thought there would be food stalls and others but there isnt much so we ended up going to the convienence store. Overall I would never come back to this hotel. It's like a ghost town.
Estee, 3-night family trip
Verified Expedia guest review

10/10 Exceptional

Roger, 4-night trip
Verified Expedia guest review

10/10 Exceptional

I enjoyed the food from the restaurant. Hotel staff were helpful.
Jamie, 1-night trip
Verified Expedia guest review

10/10 Exceptional

Excellent Room Design
XUAN TRU, 2-night family trip
Verified Expedia guest review

8/10 Very good

BRUCE, 1-night trip
Verified Expedia guest review

6/10 Good

Hotel outside and surrounding looking good but in the room need maintenance. Water leaking in the taps of the bathroom. Hotel have a distance 1/2 km walking down to the beach inconveniences for whoever not good walking🙂
John, 5-night family trip
Verified Expedia guest review

2/10 Poor

We were given our rooms on the 10th floor. Upon walking out of the elevator, the entire floor was pitch black like a horror movie. We stood there with our phone flashlights for about 5 minutes and still nothing. Started freaking out as a group so went back to the elevator and found a hotel wall phone. Yikes… what an experience! An empty hotel with no greeters or anyone working the front entrance, then a pitch black level to our hotel room. Never again
Chi, 1-night family trip
Verified Expedia guest review

10/10 Exceptional

Excellent staff! I asked for dessert, the first two nights, of my stay, and there wasn’t any. One of the staff gifted me a slice of brownie cake, the following day. She also came to the pool area with hot tea and cookies. My final night there, the kitchen staff sent out dessert for me!
Karen Jean, 5-night trip
Verified Expedia guest review

6/10 Good

The staff was great but the hotel could use a makeover.
Thomas, 1-night trip
Verified Expedia guest review

10/10 Exceptional

Hospitality with Smile at Novotel Halong Bay
We stayed 4 nights at NOVOTEL Halong bay our stay was comfortable relaxing . Most of staff was friendly & halpful . Special mention of Ms Trang at reception always go to extra mile to see smile on guest face & staff at time of BF
ASHOK, 4-night trip
Verified Hotels.com guest review

6/10 Good

The hotel room was nice. However the hallways smelled bad. There was a night market across the street that played music till 2 am. It was very loud!! The hotel front desk was kinda uptight and not friendly. Their mixed drinks were like juice, no alcohol. I wouldn’t return
David, 2-night romance trip
Verified Expedia guest review

10/10 Exceptional

Good
??, 1-night trip
Verified Expedia guest review

10/10 Exceptional

Lovely restaurant on site! Front desk staff was SO helpful! She personally arranged transport to and from Cat Ba island for fair price and make sure it went smoothly. Music can be loud until 12am from party place across the street but would still highly recommend. Clean and beautiful views!
Rebecca, 2-night trip with friends
Verified Expedia guest review

8/10 Very good

Tung, 2-night family trip
Verified Hotels.com guest review

6/10 Good

What concerned us was the social distance and observed hygiene with the breakfast buffet. Too many people in small space, kids running and guests talking above the food and touching plates, food etc. We were not comfortable.
Olivia, 1-night family trip
Verified Expedia guest review