On the shores of San Juan Bay, Sheraton Puerto Rico Resort & Casino offers a family-friendly retreat. Indulge in a body wrap or hot stone massage at the onsite spa, take a dip in one of two pools, and unwind with Brazilian cuisine at one of four restaurants.
Reviews
9.09.0 out of 10
Wonderful
Popular amenities
Casino
Spa
Bar
Main amenities (12)
Daily housekeeping
Near the beach
Casino
4 restaurants and 4 bars/lounges
Full-service spa
Outdoor pool
Breakfast available
Free beach shuttle
24-hour fitness centre
Beach towels
Valet parking
Self parking
For families (6)
Children stay free
Free cots/infant beds
Children's pool
Private bathroom
Television
Garden
The current price is AU$484
AU$484
includes taxes & fees
15 June - 16 June
Room options
Available filters for rooms
Showing 21 of 21 rooms
View all photos for Traditional Room, 2 Queen Beds, City View (Mobility Accessible, Tub)
Traditional Room, 2 Queen Beds, City View (Mobility Accessible, Tub)
Highlights
Soundproofed
Air conditioning
Free cots/infant beds
Mini-fridge
HDTV
Hypo-allergenic bedding
Renovated in 2023
Egyptian cotton bed sheets
City view
29 sq m
Sleeps 4
2 Queen Beds
View all photos for Traditional Room, 2 Queen Beds, City View (Mobility Accessible, Roll-In Shower)
Traditional Room, 2 Queen Beds, City View (Mobility Accessible, Roll-In Shower)
Highlights
Soundproofed
Air conditioning
Free cots/infant beds
Mini-fridge
HDTV
Hypo-allergenic bedding
Renovated in 2023
Egyptian cotton bed sheets
City view
29 sq m
Sleeps 4
2 Queen Beds
View all photos for Superior Room, 1 King Bed, Bay View
Superior Room, 1 King Bed, Bay View
Highlights
Soundproofed
Air conditioning
Free cots/infant beds
Mini-fridge
HDTV
Hypo-allergenic bedding
Renovated in 2023
Egyptian cotton bed sheets
Bay view
29 sq m
Sleeps 2
1 King Bed
View all photos for Traditional Room, 1 King Bed, City View (Mobility Accessible, Roll-In Shower)
Traditional Room, 1 King Bed, City View (Mobility Accessible, Roll-In Shower)
Highlights
Soundproofed
Air conditioning
Free cots/infant beds
Mini-fridge
HDTV
Hypo-allergenic bedding
Renovated in 2023
Egyptian cotton bed sheets
City view
29 sq m
Sleeps 2
1 King Bed
View all photos for Superior Room, 2 Queen Beds, Bay View
Superior Room, 2 Queen Beds, Bay View
Highlights
Soundproofed
Air conditioning
Free cots/infant beds
Mini-fridge
HDTV
Hypo-allergenic bedding
Renovated in 2023
Egyptian cotton bed sheets
Bay view
29 sq m
Sleeps 4
2 Queen Beds
View all photos for Traditional Room, 1 King Bed, City View
Traditional Room, 1 King Bed, City View
Highlights
Soundproofed
Air conditioning
Free cots/infant beds
Mini-fridge
HDTV
Hypo-allergenic bedding
Renovated in 2023
Egyptian cotton bed sheets
City view
29 sq m
Sleeps 2
1 King Bed
View all photos for Traditional Room, 2 Queen Beds, City View
Traditional Room, 2 Queen Beds, City View
Highlights
Soundproofed
Air conditioning
Free cots/infant beds
Mini-fridge
HDTV
Hypo-allergenic bedding
Renovated in 2023
Egyptian cotton bed sheets
City view
29 sq m
Sleeps 4
2 Queen Beds
View all photos for Traditional Room, 2 Queen Beds, City View (Hearing Accessible)
Traditional Room, 2 Queen Beds, City View (Hearing Accessible)
Highlights
Soundproofed
Air conditioning
Free cots/infant beds
Mini-fridge
HDTV
Hypo-allergenic bedding
Renovated in 2023
Egyptian cotton bed sheets
City view
29 sq m
Sleeps 4
2 Queen Beds
View all photos for Traditional Room, 1 King Bed, City View (Hearing Accessible)
Traditional Room, 1 King Bed, City View (Hearing Accessible)
Highlights
Soundproofed
Air conditioning
Free cots/infant beds
Mini-fridge
HDTV
Hypo-allergenic bedding
Renovated in 2023
Egyptian cotton bed sheets
City view
29 sq m
Sleeps 2
1 King Bed
View all photos for Traditional Room, 1 King Bed, City View (Mobility/Hearing Accessible, Tub)
Traditional Room, 1 King Bed, City View (Mobility/Hearing Accessible, Tub)
Highlights
Soundproofed
Air conditioning
Free cots/infant beds
Mini-fridge
HDTV
Hypo-allergenic bedding
Renovated in 2023
Egyptian cotton bed sheets
City view
29 sq m
Sleeps 2
1 King Bed
View all photos for Traditional Room, 2 Queen Beds, City View (Mobility/Hearing Accessible, Tub)
Traditional Room, 2 Queen Beds, City View (Mobility/Hearing Accessible, Tub)
Highlights
Soundproofed
Air conditioning
Free cots/infant beds
Mini-fridge
HDTV
Hypo-allergenic bedding
Renovated in 2023
Egyptian cotton bed sheets
City view
29 sq m
Sleeps 4
2 Queen Beds
View all photos for Suite, 1 Bedroom, Bay View
Suite, 1 Bedroom, Bay View
Highlights
Soundproofed
Air conditioning
Free cots/infant beds
Mini-fridge
HDTV
Hypo-allergenic bedding
Renovated in 2023
Sofa bed
Bay view
63 sq m
Sleeps 4
1 Double Bed
View all photos for Suite, 1 Bedroom (View)
Suite, 1 Bedroom (View)
Highlights
Balcony
Soundproofed
Air conditioning
Free cots/infant beds
Mini-fridge
HDTV
Hypo-allergenic bedding
Renovated in 2023
Bay view
93 sq m
Sleeps 4
1 King Bed and 1 Double Sofa Bed
View all photos for Presidential Suite, 2 Bedrooms, Bay View
Presidential Suite, 2 Bedrooms, Bay View
Highlights
Balcony or patio
Soundproofed
Air conditioning
Free cots/infant beds
Mini-fridge
HDTV
Hypo-allergenic bedding
Renovated in 2023
Bay view
210 sq m
Sleeps 6
2 Double Beds
View all photos for Deluxe Room, 1 King Bed, Balcony, Bay View
Deluxe Room, 1 King Bed, Balcony, Bay View
Highlights
Balcony
Soundproofed
Air conditioning
Free cots/infant beds
Mini-fridge
HDTV
Hypo-allergenic bedding
Renovated in 2023
Bay view
29 sq m
Sleeps 2
1 King Bed
View all photos for Suite, 1 Bedroom
Suite, 1 Bedroom
Highlights
Soundproofed
Air conditioning
Free cots/infant beds
Mini-fridge
HDTV
Hypo-allergenic bedding
Renovated in 2023
Egyptian cotton bed sheets
City view
91 sq m
Sleeps 4
1 King Bed and 1 Double Sofa Bed
View all photos for Deluxe Room, 2 Queen Beds, Balcony, Bay View
Deluxe Room, 2 Queen Beds, Balcony, Bay View
Highlights
Balcony
Soundproofed
Air conditioning
Free cots/infant beds
Mini-fridge
HDTV
Hypo-allergenic bedding
Renovated in 2023
Bay view
29 sq m
Sleeps 4
2 Queen Beds
View all photos for Traditional Room, 1 King Bed, City View (Mobility Accessible, Tub)
Traditional Room, 1 King Bed, City View (Mobility Accessible, Tub)
Highlights
Soundproofed
Air conditioning
Free cots/infant beds
Mini-fridge
HDTV
Hypo-allergenic bedding
Renovated in 2023
Egyptian cotton bed sheets
City view
29 sq m
Sleeps 2
1 King Bed
View all photos for Executive Suite, 1 Bedroom, City View
Executive Suite, 1 Bedroom, City View
Highlights
Soundproofed
Air conditioning
Free cots/infant beds
Mini-fridge
HDTV
Hypo-allergenic bedding
Renovated in 2023
Egyptian cotton bed sheets
City view
63 sq m
Sleeps 4
1 Double Bed
View all photos for Traditional Room, 2 Queen Beds, City View (Mobility/Hearing Access, Roll-In Shwr)
Traditional Room, 2 Queen Beds, City View (Mobility/Hearing Access, Roll-In Shwr)
Highlights
Soundproofed
Air conditioning
Free cots/infant beds
Mini-fridge
HDTV
Hypo-allergenic bedding
Renovated in 2023
Egyptian cotton bed sheets
City view
29 sq m
Sleeps 4
2 Queen Beds
View all photos for Suite, 1 Bedroom (Mobility/Hearing Access, Roll-In Shwr)
Puerto Rico Convention Center - 4 min walk - 0.4 km
Pan American Pier - 10 min walk - 0.9 km
Port of San Juan - 3 min drive - 2.9 km
Escambron Beach - 5 min drive - 2.6 km
Getting around
San Juan (SJU-Luis Munoz Marin Intl.) - 16 min drive
Free beach shuttle
Restaurants
Choices Sheraton - 1 min walk
Medalla Arena - 5 min walk
Sazon Cocina Criolla - 4 min walk
La Central by Mario Pagan - 5 min walk
Pudge’s Pizza - 4 min walk
About this property
Sheraton Puerto Rico Resort & Casino
Sheraton Puerto Rico Resort & Casino features a casino and puts you only steps from Sheraton Casino. You can visit the spa to be pampered with deep-tissue massages, body wraps or aromatherapy, and Choices, one of 4 restaurants, serves breakfast and dinner. Other highlights include 4 bars/lounges, an outdoor pool and a poolside bar. Fellow travellers say great things about the helpful staff and location.
Languages
English, French, Portuguese, Spanish
At a glance
DONE
Hotel size
503 rooms
Arranged over 12 floors
DONE
Arriving/Leaving
Check-in start time: 4:00 PM; check-in end time: midnight
Contactless check-in and check-out are available
Express check-out available
Minimum check-in age – 18
Check-out time is 11:00 AM
Contactless check-out
DONE
Special check-in instructions
Front desk staff will greet guests on arrival at the property
DONE
Required at check-in
Credit card or cash deposit required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 18
DONE
Children
Children (17 years old and younger) stay free when occupying the parent or guardian's room using existing bedding
DONE
Pets
Pets allowed (dogs and cats only, 2 total, up to 32 kg per pet)*
Service animals welcome
Restrictions apply*
WIFI
Internet
Free WiFi in public areas
Free Wi-Fi in rooms (speed: 250+ Mbps (good for 3–5 people or up to 10 devices))
LOCAL_PARKING
Parking
On-site self-parking (USD 20 per night)
On-site valet parking (USD 28 per day; includes in/out privileges)
Wheelchair-accessible parking on site
DONE
Off-site
Free beach shuttle
DONE
Other information
Smoke-free property
Property amenities
Food and drink
Full breakfast (surcharge) each morning 6:30 AM–11:00 AM
4 restaurants
4 bars/lounges
Poolside bar
Coffee shop
24-hour room service
Water dispenser
Travelling with children
Children stay for free (see details)
Children's pool
Children's menu
Children's games
What to do
Free beach shuttle
Sports book
Beach nearby
Ecotours nearby
Golf lessons nearby
Hiking/biking trails nearby
Kayaking nearby
Scuba-diving nearby
Scooter/moped hire nearby
Zip-lining nearby
Working away
11 meeting rooms
Computer station
Conference centre (41463 square feet of space)
Services
24-hour front desk
Concierge services
Tour/ticket assistance
Dry cleaning/laundry services
Hair salon
Luggage storage
Wedding services
Multilingual staff
Porter/bellhop
Free beach shuttle
Pool cabanas (surcharge)
Beach towels
Pool loungers
Pool umbrellas
Facilities
1 building/tower
Built in 2009
ATM/banking
Safe-deposit box at front desk
Rooftop garden
Garden
Terrace
Television in common areas
24-hour fitness centre
An outdoor pool
Casino
Full-service spa
18 casino gaming tables
448 casino slot machines
Casino VIP room
Massage/treatment rooms
Vegan dining options
Vegetarian dining options
At least 80% of lighting from LEDs
No plastic coffee stirrers
Banquet hall
Accessibility
Wheelchair-accessible
Braille/raised signage
Lift
Wheelchair-accessible path of travel
Wheelchair-accessible parking
Assistive listening devices available
Wheelchair-accessible registration desk
Wheelchair-accessible spa
Wheelchair-accessible pool
Wheelchair-accessible fitness centre
Wheelchair-accessible restaurant
Visual alarms in hallways
Closed-captioned TV
Lowered plug sockets in bathroom
Lowered view port in door
Lowered locks/deadbolt
Height-adjustable showerheads
Grab bar near toilet
Transfer shower
Lever door handles
Room amenities
Be entertained
55-inch LED TV
Cable TV channels
Home comfort
Air conditioning (climate-controlled)
Coffee/tea maker
Iron/ironing board
Sleep well
Hypo-allergenic bedding
Blackout curtains
Soundproofed rooms
Premium bedding
Pillow-top mattress
Free cot/infant bed
Freshen up
Private bathroom
Spring water bath
Bath or shower
Designer toiletries
Hairdryer
Towels
Stay connected
Desk
Complimentary wireless Internet access (speed of 250+ Mbps (good for 3–5 people or up to 10 devices))
Free local calls
Desk chair
Food and drink
Mini fridge
Free bottled water
More
Daily housekeeping
In-room safe (laptop compatible)
Energy-saving switches
LED light bulbs
Recycling
Water-efficient showers only
Mobile key entry
Special features
Spa
Zen Spa Retreat has 11 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. The spa is equipped with a sauna and a steam room. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology. The spa is open selected days.
Dining
Choices – This restaurant serves breakfast and dinner.
The Bay Pool Bar & Grille – This restaurant serves lunch and dinner. Guests can enjoy drinks at the bar. Open daily.
The Cafe – On-site coffee shop. Open daily.
Texas de Brazil – This steakhouse specialises in Brazilian cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Open daily.
Awards and affiliations
This property is affiliated with the International LGBTQ+ Travel Association (IGLTA) and welcomes lesbian, gay, bisexual, transgender, queer, intersex and asexual (LGBTQ+) guests.
Fees & policies
Refundable deposits
Deposit: USD 100.00 per night
Mandatory fees
You'll be asked to pay the following charges by the property at check-in or checkout. Fees may include applicable taxes:
Resort fee: USD 61.05 per accommodation, per night
Resort fee inclusions:
Additional inclusions
Fitness centre access
Fitness/yoga classes
In-room bottled water
In-room coffee
Phone calls (may be limited)
Pool access
Shuttle service
Optional extras
Full breakfast is offered for an extra charge of approximately USD 16.00 to 42 for adults and USD 12.00 to 22 for children
Children & extra beds
Rollaway beds are available for USD 40.0 per night
Guests must contact this property in advance to reserve high chair
Pets
Service animals exempt from fees
Pet deposit: USD 20 per night
Pets are allowed for an extra charge of USD 150 per accommodation, per stay
Parking
Self-parking costs USD 20 per night
Valet parking costs USD 28 per day with in/out privileges
Pool, spa, & gym (if applicable)
Pool access available from 7:00 AM to 10:00 PM
Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation
Policies
Only registered guests are allowed in the guestrooms.
Guests can rest easy knowing that there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit on-site.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
This property accepts credit cards. Cash is not accepted.
Credit cards accepted: Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Union Pay
Cashless transactions are available.
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).
Also known as
Sheraton Puerto Rico Casino
Sheraton Puerto Rico Hotel & Casino
Sheraton Puerto Rico Hotel And Casino
Sheraton Puerto Rico Hotel San Juan
Sheraton Puerto Rico Hotel Casino San Juan
Sheraton Puerto Rico Hotel Casino
Sheraton Puerto Rico Casino San Juan
Sheraton Puerto Rico Hotel San Juan
Frequently asked questions
Does Sheraton Puerto Rico Resort & Casino offer free cancellation for a full refund?
Yes, Sheraton Puerto Rico Resort & Casino does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Sheraton Puerto Rico Resort & Casino?
Yes, there's an outdoor pool and a children's pool. Guests have pool access from 7:00 AM to 10:00 PM.
Are pets allowed at Sheraton Puerto Rico Resort & Casino?
Yes, cats and dogs are welcome, with a limit of 2 total and maximum weight of 32 kg per pet. There's a charge of USD 150 per accommodation, per stay, and there's also a deposit of USD 20 per night. Service animals are exempt from fees.
Is parking offered on site at Sheraton Puerto Rico Resort & Casino?
Yes. Self-parking costs USD 20 per night. Valet parking costs USD 28 per day.
What are the check-in and check-out times at Sheraton Puerto Rico Resort & Casino?
Check-in start time: 4:00 PM; check-in end time: midnight. Check-out time is 11:00 AM. Express check-out and contactless social distancing and check-out are available.
Is there an on-site casino at Sheraton Puerto Rico Resort & Casino?
Yes, the 21000 square-foot casino features 448 slot machines and 18 gaming tables. Bookmaker is offered.
What is there to do at Sheraton Puerto Rico Resort & Casino and nearby?
Have fun with activities such as boat tours, fishing and hiking, and practise your swing at the nearby golf course. Additional recreation nearby includes ecotours. Indulge in a treatment at the spa and enjoy a swim in the outdoor pool. Sheraton Puerto Rico Resort & Casino also has 4 bars, a casino and a 24-hour fitness centre, as well as spa services and a garden.
Are there restaurants at or near Sheraton Puerto Rico Resort & Casino?
Yes, there are 4 on-site restaurants, featuring Brazilian cuisine.
Does Sheraton Puerto Rico Resort & Casino have rooms with private hot tubs?
Yes, each room has a spring water bath.
What's the area around Sheraton Puerto Rico Resort & Casino like?
Sheraton Puerto Rico Resort & Casino is in Santurce, a short 4-minute walk from Puerto Rico Convention Center and 10 minutes' walk from Pan American Pier. Travellers give top marks for the hotel's prime location.
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Sheraton Puerto Rico Resort & Casino Reviews
Reviews
9.0
Wonderful
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
9.2/10
Cleanliness
9.0/10
Staff & service
9.0/10
Amenities
9.0/10
Property conditions & facilities
8.8/10
Eco-friendliness
Popular mentions
Room
Service staff
Location
Restaurant
Casino
Food
Beach
Bed
View
Amenities
What guests liked
The pool area was excellent, with many reviewers praising its quality and location, and some even mentioning it as a highlight of their stay. (29 reviews)
The property offers excellent dining options on site and nearby within walking distance, with many restaurants and cafes available. (12 reviews)
The gym was described as awesome and very nice compared to other propertys. (4 reviews)
From real guest reviews summarized by AI.
Reviews
10/10 Exceptional
18 Apr 2025
All you needs
First time stay very nice all you needed can be provided will stay again for sure thanks
.
Rafael
Rafael, 5-night trip
10/10 Exceptional
16 Feb 2025
Beautiful hotel with super polite and friendly staff.
Peter
Peter, 1-night trip
10/10 Exceptional
26 Jan 2025
Wonderful stay, amazing staff, I love the pool area!
JAMES
JAMES, 3-night trip
10/10 Exceptional
12 Feb 2025
location and fine dinning
Maria
Maria, 5-night trip
10/10 Exceptional
9 Feb 2025
Very convenient to restaurants and shopping
Joan
Joan, 1-night trip
10/10 Exceptional
20 Jan 2025
It’s a nice hotel with excellent location.
Myriam
Myriam, 2-night trip
8/10 Very good
27 Nov 2024
Nice place to stay.
Ivan
Ivan, 1-night trip
10/10 Exceptional
1 Nov 2024
Great place to stay
JUSTIN
JUSTIN, 2-night trip
10/10 Exceptional
17 Jan 2025
Great location
Very clean, and great location to city center.
Ginger
Ginger, 1-night trip
10/10 Exceptional
22 Dec 2024
My daughter and I had a wonderful stay!
Justin
Justin, 2-night trip
8/10 Very good
26 Nov 2024
Excellent location with a nice casino.
Ernest
Ernest, 1-night trip
10/10 Exceptional
1 Feb 2025
Loved it
Great and convenient place to stay. Super close to every thing.
Ana
Ana, 6-night trip
6/10 Good
30 Mar 2025
Beautiful resort. Not a good option for a solo traveler. My neighbor was about to see right into my room from the balcony. Also bathroom was dirty
Nikkita
Nikkita, 2-night trip
10/10 Exceptional
1 Dec 2024
Excellent place to stay! Very close to entertainment and eating places.
Elizabeth
Elizabeth, 1-night trip
10/10 Exceptional
9 Feb 2025
Marriott did not disappoint. This location was beautiful and convenient. Loved all the restaurants, shopping, family entertainment and photo ops. I will definitely stay again. Our room was clean and water for showers stayed hot which I loved.
Shereka
Shereka, 1-night trip
10/10 Exceptional
2 Jan 2025
Check-in was a breeze. Dining options and entertainment was top-notch as well! We’ll be staying here again.
Luis
Luis, 1-night trip
10/10 Exceptional
17 Feb 2025
The convenient location is amazing!!
The restaurant should be better. The customers and guests that visit and use the hotel most of them are high income customers that can afford a high-level restaurant.
Luis
Luis, 1-night trip
10/10 Exceptional
1 Dec 2024
The hotel and the service was excellent
Carmen
Carmen, 2-night trip
10/10 Exceptional
2 Jan 2025
Great location and service. Second year spending New Year here.
Verified traveller
2-night trip
10/10 Exceptional
19 Nov 2024
Great location
Zoribel
Zoribel, 4-night trip
8/10 Very good
3 Feb 2025
Great hotel and staff. I would add a shuttle to the airport and more body products in the room. Also, a deeper cleaning of in room bathrooms
Shakeisha
Shakeisha, 3-night trip
10/10 Exceptional
10 Feb 2025
Beautiful hotel, great service, tasty food.... By far the best Guest Services Team! Shout out to Zuleybca for jus being her amazing self! So helpful, so sweet... I had a wonderful birthday there with my family
Ebonique
Ebonique, 4-night trip
10/10 Exceptional
28 Jan 2025
good stay, everything clean
Yaritza
Yaritza, 2-night trip
10/10 Exceptional
15 Jan 2025
The location was great. Clean, the enviroment was inciting. Plenty places to eat at very close by. The resorts bar(s) were very nice and the bar tenders were friendly and helpful.
Martha
Martha, 4-night trip
8/10 Very good
27 Dec 2024
Over priced
Older property
Convenient location
Nice staff