10/10 Exceptional
26 Nov 2024
Barcelona terrible check-in
The issue was with check in. I blame Hotels . Com. The insructions were wrong. It was saying to go to soe other hotel after 2pm which will assist with check in. We arrived at 8pm . And found locked door. When we checked the insruction , it said to go to another place (20 min walk) for check in. When I got to the place it was closed for renovations for last 3 days. Thanks for the neigboring business which provided me with wifi and assisted to call the number mentioned for the hotel, I was able to call an the lady told me that she will return a call. The call was returned in a half hour -15 min and they explained that we just need to push a button on the appatment building enterance and do electronic check in inside. I am just wondering why we did no get the instruction from the property by e-mail or on Hotels.com app. I lost 1.5 hour of my time and had a stress which was useless
Luba
Luba, 1-night family trip
Verified Hotels.com guest review