The hotel looked nice from the outside. There were ants in the room,told them, they didn't care, the service was crap except for a person named Annas. He was like 5 star. The reception only want to sell you excursions, for their commission. They don't care about you! Under half board you have to buy all drinks, water, fizzy, tea in evening meal.. They don't sell alcohol and nor allowed to drink in the restaurant. First place I know you pay for soft drink on half board basis. They don't do all inclusive. They have no chargers/ sockets for people from England.. You have to take your own. The safe you pay for, but doesn't work, on the last day, they said safe you have to pay for, as finishes at 12.. They just want more money.. The pool is freezing, nothing heated, nothing to do in hotel for adults or kids., no activities. They want to sell only and over priced. No morals. The taxi driver was the best.. Reasonable and honest- 5 star (00212635698415), just found him by chance..