A four-star hotel should do better
The stay started positively, with a friendly welcome at reception and a small but pleasant room.
However, the lock on my hotel room door was not working properly, meaning I was unable to securely lock my room. Nobody was available to repair it, and because the hotel was fully booked, I could not be moved to another room.
Having to sleep for two nights in a room that cannot be properly locked is simply not acceptable, especially at a four-star hotel.
I was also very disappointed that the hotel showed little willingness to make up for the situation. No meaningful compensation, price reduction, or alternative solution was offered.
A faulty room lock is not a minor inconvenience. It is a basic security issue, and I would have expected the hotel to take it much more seriously.