Malmaison is always a bit of a gamble. On the one hand I like the dark decor and cosy feel to their hotels. On the other, I find some of the features a little bizarre. On this occasion, it wasn’t the best of experiences. The worst aspect was my bedroom: an interconnecting door and my neighbours up until >3am talking and cracking open cans. The bizarre aspect was that in such a huge room, that interconnecting door (with zero soundproofing) was right near the head-end of my bed. I was half-tempted to sleep in the living room area. In addition I was frustrated with switches that didn’t seem to do anything, other switches that you couldn’t reach from the bed, lights that were either all off or all on (can hotels please use dimmers and lights that can be independently switched on or off), outside balcony lights I couldn’t turn off, gaps in the curtains, huge double shower area but no door (I personally don’t like open shower areas…reminds me of school showers!) and bed sheets that didn’t fit properly and had (small) holes in. All in all, frustrating and disturbed stay. I wouldn’t rule out another stay here, but I wouldn’t stay in the Balmoral room again, and would definitely not have a room with an interconnecting door.