6/10 Good
10 Nov 2024
I’ll choose a different hotel next time.
-The bedroom door, if closed with the slightest bit of pull would automatically lock. Leaving an infant in the room alone without anyone being able to get in. One of us headed downstairs for help and bumped into a hotel worker & they had absolutely no clue what to do. Just told us to keep trying…my dad was able to get it open but like what the heck?! That should have never been a thing and for it to have locked 3 more times is INSANE.
Your own cleaner told us the door locks all the time when she came to help us open it when we were leaving.
- The table was half broken and had someone else’s trash inside when we went to open it up into a lifted double table. It became stuck & ended up falling down and not reopening leaving us without out my keys or wallet... Eventually I got it open the next morning but my point is, it obviously had not been cleaned or checked prior to our stay. It needs to be fixed before someone get hurt.
-As I was waiting for the door to get open, some female entered the room (assuming she works for the hotel, she didn't bother to introduce herself) & had the nerve to ask me if I smoked in the room (I’ve never been a smoker). I have stayed many times at your hotel & never once have I received a single complaint & always leave the room clean and picked up.
By the way, might want to turn the chemicals down a notch on the pool. My youngest is currently at urgent care because her body broke out as well as my oldest face. Both horribly swollen and red.
Caitlyn
Caitlyn, 1-night family trip
Verified Hotels.com guest review
