Stayed at cosmopolitan, Ixia for one week from September 11th 2014, arrived lunchtime and was told straight away to go and eat, which we did, on return to reception the lady said we were having to be transferred to another hotel bout 5 minutes down the road as they had a problem! they took us by car and said they would collect us after 12 noon the following day. the other hotel was fine apart from the food wasn't that great. They collected us at 1230 pm on now the second day and was booked in cosmopolitan. Room was nice overlooking pool and seaview which we had asked for. All staff were friendly, food was good, and hotel was clean as was room.
Nicky (think that was her name) was the lady on reception, she was lovely and couldn't apologise enough! she wouldn't say what the exact problem had been but was having to do it again the following day to another 14 people!!!!!!!!!!!! Somebody needs to take responsibility, in management, to stop this happening! Nicky coped with her job extremely well and looked after her clients to the best of her ability.
Despite this problem we would be more than happy to return to this hotel.