The check-in was poor. The staff lied and lied and lied.
This booking was an extension to a 12-night stay we already had. I requested a late checkout to the existing room on 2nd October, which was agreed to be 13:00.
Then, I requested an early check-in for this booking; I was told we could check in at 11:00.
I check this twice, once on Sunday (1st) evening and then once on Monday morning (2nd) at 07:00 with Chiara at the front desk.
However, we were thrown out of the existing room at 10:00, with no one admitting we'd been told we could have a late checkout. The front desk refused to honour the agreement we'd made to have a 13:00 checkout.
Then, we were not allowed the early check-in to the new room we had requested and had that your staff (Chiara) agreed to. We entered the room at 14:20, after the standard check-in time.
This is an appallingly lousy level of customer service; promising and agreeing to our requests and then refusing to honour them is unacceptable.
Aside from that, the rooms were never cleaned to a good standard for the rating of the hotel. I could regularly sweep dust off surfaces.